Its Off The Rack Reviews 15

TrustScore 2.5 out of 5

2.6

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Company details

  1. Clothing Shop

Information provided by various external sources

We are so excited to be able to shop for the cutest, trendiest clothing out there and bring it all to you at www.itsofftherack.com and our NEW storefront location at 610 Georgia Avenue in downtown Chattanooga, TN.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Tried to return a dress twice

Tried to return a dress twice. For some reason it keeps getting sent back to me. This company is based in Ireland so must be an issue at customs. DONT ORDER FROM HERE IF YOU LIVE IN MAINLAND UK. Would give 0 stars if I could.

15 December 2025
Unprompted review
Rated 4 out of 5 stars

I ordered the lovely red bobbie trouser…

I ordered the lovely red bobbie trouser and waistcoat. I was not sure about the fitting so I can off the rack was speaking to a lovely lady. And she explained what they were like in sizing. Really happy with them thanks

9 July 2025
Unprompted review
Rated 3 out of 5 stars

Wrong size

Ordered size 41 and size 40 came. Was charged €32.50 and box came marked down to €20…. A little dishonest in my opinion.

28 October 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

They were out of stock of an item but refunded me less than the cost of the item. Also didn't even bother to email me to tell me they were out of stock.

24 January 2021
Rated 5 out of 5 stars

Love my top

Love my top; always a great selection. and customer service is exceptional! Love Off the Rack!

30 March 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, fast shipping and great customer service!

24 March 2020
Unprompted review
Its Off The Rack logo

Reply from Its Off The Rack

Thank you, Crissy, for your review! We appreciate you more than you know!

Rated 5 out of 5 stars

Awesome service

Awesome service. Love this store!

24 March 2020
Unprompted review
Its Off The Rack logo

Reply from Its Off The Rack

Thank you, Caroline, for your review! We appreciate you more than you know!

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