Itty Bitty Boutique Ltd Reviews 188

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Instant service from Katie at IttyBitty, as I'd entered the wrong house number. They've arrived within 3 days of ordering and the quality is fantastic! (That's coming from an Aussie who grew up with... See more

Rated 1 out of 5 stars

I placed an order on 11th March for my Granddaughter for Easter clothes & my order is still processing ! I cant get hold of anyone, I've sent emails, posted on their Instagram asking for updates, stil... See more

Rated 5 out of 5 stars

I ordered my sons christening outfit. hadn’t read properly that they were handmade and can take upto 20 days to arrive. On contacting itty bitty explaining my situation Katie went above and beyond to... See more

Rated 5 out of 5 stars

Hasn't arrived yet as its out of stock , which shows it's a popular dress, bought it for my granddaughter 's christening in November. Have ordered from Itty Bitty before, ordered a coat for my grandd... See more

Company details

  1. Baby shop
  2. Baby Clothing Shop
  3. Children's clothes shop

Information provided by various external sources

Itty Bitty Boutique home of beautiful children boutique clothes for baby girls & boys.


Contact info

4.1

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My daughter absolutely loves them!

Ordered these for my daughter she had been nagging me for ages they came super quick and are even more gorgeous than she imagined! They fit perfectly and the fur lining makes them cosy for these colder days. My youngest wants a pair now! Recommend them to everyone she’s had lots of comments on them already

29 September 2019
Unprompted review
Rated 1 out of 5 stars

Untrustworthy company

Placed an order for an outfit for my daughters first birthday. Had a response from ‘Katie’ stating I need to contact Royal Mail. I have ordered from ‘Itty Bitty’ it is down to the company to investigate.
Very disgusted with the service, and the way it situation has been managed.
My money was taken without goods being delivered.
Very untrustworthy company, would not recommend.
Very upsetting and left without an outfit for my daughter’s birthday at last minute.

17 September 2019
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time I have purchased…

This is the 2nd time I have purchased clothing from here and have certainly not been disappointed at all the quality is amazing and I certainly recommend this company say to friends and family and will definitely be ordering again

1 August 2019
Unprompted review
Rated 5 out of 5 stars

Personalised rucksack

Excellent service from start to finish. I ordered a personalised rucksack which was made and shipped the same day. It was beautiful and great value for money. Will definitely order again xx

13 June 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Amazing quality shoes and good prices. The only shoes my son will wear. Have ordered again. Thank you ❤️

20 December 2018
Unprompted review
Rated 5 out of 5 stars

Very good quality products

Very good quality products. I was exceptionally pleased with my purchase of boots for my little girl. Very timely delivery as well despite it being the busiest time of year. I certainly recommend anyone to purchase from Itty Bitty Boutique.

7 December 2018
Unprompted review
Rated 1 out of 5 stars

CHEAP AND NASTY CLOTHES FROM CHINA

I ordered a birthday vest , head band & tutu for my daughters 1st birthday .
Pictures shown a lovely full tutu & I thought it looked fab .
I’m absolutely disgusted with the quality of this suit !
It looks like it’s from China & cost £1.99
The tutu is tiny in length & got 3 very thin layers of cheap see through material, the elastic band round the waist looks like it’s been hacked at then we get to the head band , it’s been poorly put together & the gold bow is just about attached with 1 ting tac.

I paid £4.99 to receive this shoddy cheap nasty workmanship & then asked to send it back recorded delivery costing me again so in total I’ll be over £10 out of pocket & have nothing to show for it .

Me & my friend was looking forward to ordering some Christmas clothes from this company for our children but I strongly recommend you look at other companies before wasting your money with these & being left very disappointed with the cheap tat you’ll end up with !!

PHOTOS TO FOLLOW

14 September 2018
Unprompted review
Itty Bitty Boutique Ltd logo

Reply from Itty Bitty Boutique Ltd

We communicated with the customer the returns process which she can return for a full refund as she wasn't happy with the item.

We advised that this can be sent back using a 2nd class service to reduce the costs sending this back and to get a proof of postage, once received we would issue the customer with a full refund including the original delivery cost.

The customer would never be £10 out of pocket as she suggested.

The customer never emailed any Photos to show the condition of this item

The customer has chosen not to return for a refund and to leave us a review.

Please note if you purchase an item which your not happy with you can return for a full refund.

Rated 5 out of 5 stars

My new go to site

Have ordered a few items from itty bitty now and have been overwhelmed with the quality of the dresses and shoes for such a reasonable price.. 100% recommend... and the communication from the company can't be faulted....

13 September 2018
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses, I ordered two, one for my 8yr old daughter and one for my 2yr old daughter and they looked amazing ! Good quality&value for money! I would definitly recommend!

8 September 2018
Unprompted review
Rated 1 out of 5 stars

Please do not use this company you will be disappointed

I ordered products as gifts for my friends children. The order never arrived when I expected and I followed up through contact us. The response from 'Katie' was less than helpful as she asked me to contact Royal Mail as she said the parcel was delivered and that they never had any problems with Royal Mail delivery which from reading other disapointed customer reviews was not correct. Katie sent me a link which clearly stated that the sender should follow up not the reciever for delivery disputes - even if Royal Mail did speak to me I was given no tracking information or proof of delivery. Needless to say I will never use or recomend this company & can honestly say I would have expected better distributers for Fifi & Friends products - I only purchased from Itty Bitty because Fifi & Friends site was out of stock. I have never recived the parcel & have contacted Itty Bitty and recived no response. Disappointing service from independent retailers such a shame.

31 August 2018
Unprompted review
Itty Bitty Boutique Ltd logo

Reply from Itty Bitty Boutique Ltd

The customer placed an order on Friday 10th Aug for 3 x Fifi Baby Mists which we're gifts for my friends children who where starting school on the 15th August - "This product is made for babies not for school children starting school? as the naturally fragranced baby water refreshes your baby’s skin"

Which we shipped on Monday 13th Aug and the customer received on the 15th August.

We give our customers a selection of Royal Mail delivery options including fully tracked & Signed services, The customer choose 1st Class which Royal Mail aims to delivery within 1-2 days.

With our 1st Class service & our relationship with Royal Mail we have tracking numbers which is assigned so each order and this clearly shows that this order has been delivered by Royal Mail on the 15th - If I could attach an image to this response then we would to confirm this.

We have no reason to go against Royal Mail as our tracking confirms this has been delivered and we have this in place to prevent any miss use.

From Itty Bitty & Royal Mail everything has been actioned as it should as advised that the customer to speak with Royal Mail to help with any investigation to this parcel which the customer chose not to.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look