A friend on FB recommended IT WORKS Well sadly after spending a lot of money and following guidelines that she suggested I follow and following the QR code send in my 30 month package With aloe... See more
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See what reviewers are saying
I have been on the HSN hair, skin, nails supplement for over 3 years. My hair grows to the middle of my back in 3 years and I donate, and start over. By far the best overall hair, skin, nails suppleme... See more
I love these products! Perimenopause symptoms starting, lack of sleep, tummy bloat and absolutely no energy then started these products lost weight, no bloat, so much energy with no dips and spikes an... See more
Company replied
I was interested in trying the products. I signed up but in less than 24 hours decided to hold off pending more research. I tried to sign in to my account but the link does not work. The website does... See more
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Company details
Written by the company
It Works! is known for results-driven products like Skinny Brew, Slimming Gummies, and the Skinny Wrap. Offering a full range of innovative products in the nutrition, lifestyle, and beauty categories.
Contact info
34221, Palmetto, United States
- itworks.com
2.8
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been taking the gummies and they…
I've been taking the gummies and they are not doing anything. I still stay hungry and haven't lost any weight. Just received a new bottle which I have not opened. I want to return them and cancel my order. I do not wish to continue these. Please cancel my order. I don't want something that doesn't work. I want my money back please. I still have half a bottle of the first one I received. I stay hungry with them and I was told I wouldn't. How do I get my money back and CANCEL this plan?
30 January 2024
Unprompted review
Reply from It Works!®
Hi Lisa,
Thank you for your review on Trustpilot.
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
IT WORKS!
I totally don’t understand theses negative
I totally don’t understand these Negative reviews I been taking these products for over a year and a half now and I have lost weight have energy. I really like the products. I have never had a problem with customer service or shipping. Only once I received a extra item that I didn’t order on my order it was just items were mixed up,I wasn’t charged for the wrong item it was just put in my order instead of my product, customer service got right on it sent out my correct item and I offered to send back the item that was wrong they said No worries you keep it and try it out. I was so amazed how Great customer service was and excited to try the new product😊 The Products are expensive even if your on the perks plan so I wish they had some better sales like on Holidays like a Long time ago in the past. And I just went to order the lash serum and I think they discontinued it,I’m bummed I really liked it and it lasted a long time.😔 Other than that I think this Company is Great!❤️
23 January 2024
Unprompted review
Reply from It Works!®
Hello Jonnette,
Thank you for your wonderful comments. And we will pass on your comments to customer service as we appreciate them as well! As far as more sales we will pass that on to Corporate. We appreciate your product loyalty and keep trying our amazing products!
IT WORKS!
I was a distributor at one point and…
I was a distributor at one point and made the choice to leave.
This company is a complete pyramid scam. PLEASE donyour research before signing up.
Their get 4 buyers 1 distributor and get 500 dollars is a scam. You will only get half AND have to get more or you will not see ypur other half.
Of you go against what they say or they don't agree they will have EVERYONE block you "for their protection" and then these god loving ppl will talk bad about you...
If someone that you reach out to has something negative to say about it works they tell you to block and never speak to them again....
Idk it's just all off to me and all super fake.
Prices are insane and it honestly doesn't work in my opinion but for that each uts own.
Just please do all research before signing up.
17 October 2023
Unprompted review
Reply from It Works!®
Hello Renee,
We show that you were a Distributor with IT WORKS! for only three short months back in 2019. There is no record of you contacting our support specialists about any issues. We do expect ALL our distributors to abide by the distributor policies and procedures they have agreed to upon enrollment and run their business in a compliant manner. All of our Bonus Promotions list the official rules with a specific timeframe.
We would like to address your statement that somehow IT WORKS! is a pyramid scheme, which it is not. Commissions are paid based on product sales as outlined in our compensation plan. We can assure you that the company has had its compensation plan and marketing documents reviewed by the best network marketing attorneys, and it is not a pyramid scheme under any recognized definition.
IT WORKS!
I am unable to take this product due to…
I am unable to take this product due to an allergic reaction to something in the product. I have hives on most of my body. I’m not asking to return anything or for a refund I just want to cancel my membership and not be charged any further. The website is a big circle jerk.
23 January 2024
Unprompted review
Reply from It Works!®
Hello,
We are sorry to hear about this matter. Please email our Product Coach at ProductCoach@itworks.com and they will be happy to assist you with your concern.
Sincerely,
IT WORKS!
Attention some products of this company…
Attention some products of this company just destroy liver!
10 November 2023
Unprompted review
Reply from It Works!®
Hello,
The safety and effectiveness of our products and their ingredients is our top priority. All of our products are tested according to USP (United States Pharmacopeia) standards at a certified GMP (Good Manufacturing Practice) facility.
For each ingredient used in our products we have a certificate of analysis and this certificate lists the formula for the ingredients as well as the amount of each raw material/ingredient. The certificate of analysis also contains the results of tests for contaminants; because of this we are able to ensure the quality of our ingredients.
Manufacturers must follow good manufacturing practices to ensure that the supplements are processed consistently and meet quality standards (which we do).
Please email us at compliance@itworks.com if you would like to identify yourself or to provide any additional information or documentation.
Sincerely,
IT WORKS!
I followed the directions on how to use…
I followed the directions on how to use the pills and they are not working. When I took them the first time I got really sick.
5 January 2024
Unprompted review
Reply from It Works!®
Hi Rebecca,
We are sorry to hear about your experience. For any product questions or concerns, please contact our Product Coach at productcoach@itworks.com.
Thank you,
IT WORKS!
Overpriced garbage
What an overpriced scam. Buy some MCT oil for your coffee and you'll have a healthier cheaper product. Also, don't expect help if there is a problem, they wouldn't fix an order issue and charge you to return items! Brutal.
10 December 2023
Unprompted review
Reply from It Works!®
Hello Karli,
When enrolling as a Perks Member, you are entitled to the Perks members pricing and not retail pricing which is priced much higher. Please see our Returns/Refund Policy for Canada. For any additional questions you may contact Customer Support for Canada at https://itworksca.com/contactus. Lastly, if you have any product questions, you have access to our Product Coach at ProductCoach@itworks.com.
Sincerely,
IT WORKS!
I've been taking it for a month and I…
I've been taking it for a month and I lost 10lbs but then this month it wasn't shipped on time it should've been here Saturday but it didn't get here hopefully it will be here today idk
2 January 2024
Unprompted review
Reply from It Works!®
Hello Crystal,
We are so happy to hear about your results! Also, we checked USPS Tracking and the package was delivered yesterday. Our records show the shipping method used for the order was US Economy (Estimated 8-12 business days). So yesterday would make it only the 6th business day due to the holidays. We hope you enjoy your products and thank you for being a Perks Member! We appreciate you!
Sincerely,
IT WORKS!
I was skeptical
I was skeptical. But lost 21 pounds in 30 days on the coffee and have kept it off. It works I guess
13 October 2023
Unprompted review
Reply from It Works!®
Hi Amber,
We are thrilled to hear about your amazing results! And the coffee is one of our signature products and we love it as well! Thank you for sharing and keep up the good work!
Sincerely,
IT WORKS!
Horrible product for the skin and…
Horrible product for the skin and…
Horrible product for the skin and body.. Everyone including the sales kids that sell this product need to look up every ingredient... So sad 😞
Please do not use any of these products before consulting ur doctor
Date of experience: October 02, 2023
2 October 2023
Unprompted review
Reply from It Works!®
Hello Rhiannon,
We are sorry to hear about your comment. For any product concerns or questions, please contact our Product Coach at ProductCoach@itworks.com and they will be happy to assist you.
Sincerely,
IT WORKS!
Do not purchase from this company
Do not purchase from this company, it is a scam and they will not give you your money back! Even after you returned the unopened items. They also don’t give you the option to speak with anyone in regards to refunds when calling
26 October 2023
Unprompted review
Reply from It Works!®
Hello Savannah,
We are sorry to hear about this matter. Our records show that you filed a PayPal dispute and you were to contact our Chargebacks Team at Chargebacks@itworks.com. We will reach out about your returned product as we will need a tracking number and more information. Please expect an email from us.
Sincerely,
IT WORKS!
Life changing
These products have changed my life!
I’m so glad my friend introduced me.
All natural plant based products, reasonably priced and the first products that have really supported my weight loss. Thank you It Works! 👍🏼
23 October 2023
Unprompted review
Reply from It Works!®
Hello Denyse,
We are so happy you are with the IT WORKS! Family! And good to hear you love our amazing products and services as much as we do! We appreciate your feedback and keep trying our amazing products.
Sincerely,
IT WORKS!
STAY AWAY..... IT DOES NOT WORK
I tried this for a couple of months, not only did I not lose any weight or inches, I actually gained 5 pounds and over 1 inch in my stomach. When I asked the shady customer service lady that talked me into this scam of a product, she did not even respond to me. When I contacted the company, not only would they not refund money from unused product, they insisted I need to pay $21.67 for membership fee in lieu of paying out the 3 month initial subscription. THIS IS A VERY UNREPUTABLE COMPANY IN MY OPINION AND THEY DO NOT STAND BEHIND THEIR PRODUCTS. Stay away and save your money.
17 October 2023
Unprompted review
Reply from It Works!®
Hello Shawn,
We are sorry to hear your claim about the products not working. Our records show you ordered various products, and we are unclear which product you are referring to. IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed, and a money-back guarantee is not offered. Customers should always follow the directions noted with each product received. Please refer to the IT WORKS! website for various products description, Ingredients, How To Use, Supplemental Facts, and Frequently Asked Questions - https://www.itworks.com/shopping/category/shop-all
To enroll as a Perks Member, you have the below options. And then you are entitled to the Perks members pricing and not retail pricing.
• Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
• Commit to a 3-month Subscription and have the Membership fee waived!
Our records do show that you were charged for the Subscription Agreement in lieu of your last order. However, we just issued a refund today for the fee.
Sincerely,
IT WORKS!
I just cancelled my order..without…
I just cancelled my order..without receiving it...the way you have your people do business is by lying to consumers who might be interested in trying your products. I was never informed that I would be on the “hook” for three months...without even trying the product to see if “it worked” for me ...until I gave up my credit card info..underhanded and sneaky..from someone that I considered a friend..Sybil Saunders..very disappointed..I make over 300k a year..I hate being lied to..keep my money and your lousy product
12 October 2023
Unprompted review
Reply from It Works!®
Hello Debbie,
We apologize if your Distributor did not explain thoroughly the terms of the Subscription Agreement prior to enrollment.
To enroll as a Perks Member, you have the below options. And then you are entitled to the Perks members pricing and not retail pricing.
• Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
• Commit to a 3-month Subscription and have the Membership fee waived!
We will reach out to your Distributor with a teaching about the Perks Members Subscription Agreement. In the meantime, we issued you a refund today for $19.95 for the membership fee. Please be rest assured no more charges will incur. Furthermore, we checked the tracking status of your order and it shows you received the package yesterday.
Sincerely,
IT WORKS!
The girls you have “training” newbies
The girls you have “training” newbies, have no idea how to train. They leave out many things. They say even tho my card was denied, it doesn’t matter. Even tho I have 0 support, doesn’t matter! Which is bull cuz how else would I receive the money or make money? 🤔 they don’t even let you text in your own words! THEY DON’T GIVE ANY INFO! ITS AN MLM. RUN FAST FROM THIS COMPANY
1 October 2023
Unprompted review
Reply from It Works!®
Hello Kinthia,
We are sorry to hear about this matter. If you are interested, we can give you names of seasoned Distributors/Leaders in your upline to contact. Also, we sent you an email.
Sincerely,
IT WORKS!
ITWORKS
ITWORKS, is not helpful they don’t give out details entailing what you’re receiving or give you and info if you try to join in to make money. They’re not able to tell you in detail what you’d be doing in said “business”. DO NOT JOIN THIS SO CALLED “BUSINESS”ITS AN MLM SCAM.
7 October 2023
Unprompted review
Reply from It Works!®
Hello Dallas,
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it’s totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
IT WORKS!
I sent y’all an email
I sent y’all an email, text message, and called to confirm that I no longer want to be a distributor. I did all of that about a week ago, and I’ve yet to receive a response. I no longer want to use the it works website. I no longer want the monthly supply. Hopefully writing a review on here will catch y’all’s attention. I don’t want anything to do with y’all. Thanks
28 September 2023
Unprompted review
Reply from It Works!®
Hello Andrea,
We are sorry to hear about this matter. We have attempted to locate your account but we have several accounts with your first and last name. Please email us at Compliance@ItWorks.com with your email address, phone number, address or ID account number so that we may locate your account. Also, please note: TrustPilot in the subject line.
We will respond back to you as to the status of your Distributor account.
Sincerely,
IT WORKS!
Actually I’m being kind and…
Actually I’m being kind and realistically I’d give them a 0.5! They just want the money and are not interested in the candidate. Full stop!!
27 September 2023
Unprompted review
Reply from It Works!®
Hello Annette,
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it’s totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://www.itworkseu.com/contactus. This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
IT WORKS!
So I wrote a review September 12th with…
So I wrote a review September 12th with a reply stating stating from them I got a refund which the didn’t give me my full refund which is bs. Do not I repeat this company is a scam. Their products don’t work. Yes I followed the easy instructions. I should have received a full refund and the people who sign you up should tell you that. I was completely blindsided.
7 September 2023
Unprompted review
Reply from It Works!®
Hello Kirsten,
Please be advised the IT WORKS! Return and Refund Policy is clearly stated on our website.
https://www.itworks.com/policies/returns
Under RETURNS - please refer to the 3rd bullet point:
Customers are responsible for all shipping costs associated with the return and will not be refunded for these costs or the shipping costs on the original order.
Sincerely,
IT WORKS!
I got the coffee in about a week after…
I got the coffee in about a week after ordering so that was good, but when I got it I made my coffee and it made me feel very sick. I paid a lot of money and it was not worth it. I went to cancel my subscription but it said i have to pay a fee but i still have a lot of product left. I do not recommend!
13 September 2023
Unprompted review
Reply from It Works!®
Hello Madison,
We are sorry to hear about your comment. If you have any concerns or questions about the product, please contact our Product Coach at ProductCoach@itworks.com.
Sincerely,
IT WORKS!
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