Customer care gave me great personal assistance in a very professional manner. sorting out my delivery issue. 👍🏻. The vape kits have all worked perfectly , and the flavours I’ve tried all satisf... See more
Company replied
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Review summary
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Great product, enjoyable. Vapes last & are well designed, easy to use. Company is reliable, deliveries are quick & value for money. I would recommend checking out clearance online with some amazing pr... See more
What a great company to deal with, love the prices and the service. Trying to stock up a bit before the government rapes our wallets from the 1st of October and IVG is the place to do that. I probably... See more
I can’t thank IVG customer service for there communication due to an error by DPD. IVG are one of the rare companies out there who seem to actually read emails and reply very quickly, and more impo... See more
Company replied
Company details
Written by the company
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Contact info
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, United Kingdom
- customercare@ivapegreat.com
- ivapegreat.com
4.6
Excellent
1k reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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I put the Full address of our business…
I put the Full address of our business on the order and didn’t not receive my order, due to the label only having my name on it instead of what I had instructed!! For delivery to an industrial estate where we share a generic post code! On the only plus side, they were extremely helpful trying to sort out the reason why my parcel did not turn up.
2 October 2026
Reply from I Vape Great
Hello,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you've experienced with your delivery, particularly as you had provided the full business address when placing your order.
We completely understand how frustrating this must have been, especially when deliveries to a shared industrial estate require accurate address details.
We've looked into this for you and can confirm that your parcel is currently being returned to us by the courier. Once we receive the parcel back at our warehouse, a refund will be processed for you.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding throughout this process.
We're also pleased to hear that you found our Customer Care team helpful while investigating the issue.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
The IVG Customer Care Team
Delivered promptly.
1 October 2026
Vapes are spot on
Vapes are spot on, but waited till Monday for delivery when ordered on Thursday morning and getting free delivery, but that is the delivery fault not yours, I'll be back.
2 October 2026
I ordered menthol 20ml and I got 0ml
2 October 2026
Reply from I Vape Great
Hello,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you've experienced some confusion with your order.
We've looked into this for you and can confirm that the 0mg Menthol option was selected when your order was placed, which is why you received the nicotine-free version rather than the 20mg strength.
We understand that mistakes can happen when placing an order, and we're always happy to help.
If the items are unopened, unused and in their original packaging, please contact our Customer Care team at customercare@ivapegreat.com, and we'll be happy to advise you on the options available for a return or exchange.
Kind regards,
The IVG Customer Care Team
IVG experience
Always easy to use the website and order products. Kept upto date with order delivery. Brilliant customer experience and service dealing with IVG
2 October 2026
Awesome
Customer service is spot on, there was an issue with delivering to the pick up point but got the address changed and was delivered the next day, awesome value for money so I have put in another order and will continue to use going forward
5 October 2026
Unprompted review
Easy to use app and very good service…
Easy to use app and very good service and fast delivery ! I will definitely use again
29 September 2026
Fast and efficient from start to finish
1 October 2026
Super quick delivery
1 October 2026
Quick delivery
Very quick, fast and needed the bits asap.
Only issue i had was the packaging was a bit damaged but other then that, im happy with the quick service.
30 September 2026
Smooth transaction
Smooth transaction. Excellent pricing. Well packaged and swiftly dispatched.
1 October 2026
Great service & delivery
Great service & delivery! Products packaged well. Thanks guys
1 October 2026
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