Customer care gave me great personal assistance in a very professional manner. sorting out my delivery issue. 👍🏻. The vape kits have all worked perfectly , and the flavours I’ve tried all satisf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, enjoyable. Vapes last & are well designed, easy to use. Company is reliable, deliveries are quick & value for money. I would recommend checking out clearance online with some amazing pr... See more
What a great company to deal with, love the prices and the service. Trying to stock up a bit before the government rapes our wallets from the 1st of October and IVG is the place to do that. I probably... See more
I can’t thank IVG customer service for there communication due to an error by DPD. IVG are one of the rare companies out there who seem to actually read emails and reply very quickly, and more impo... See more
Company replied
Company details
Written by the company
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Contact info
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, United Kingdom
- customercare@ivapegreat.com
- ivapegreat.com
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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The price and fast delivery .
29 September 2026
Great product
Great product, enjoyable. Vapes last & are well designed, easy to use. Company is reliable, deliveries are quick & value for money. I would recommend checking out clearance online with some amazing prices & bundles if you are on a budget. Amazing all round, thank you.
3 October 2026
Unprompted review
Delivery was quick
Delivery was quick
The products I ordered were what I expected
Easy to order
28 September 2026
Great clearance prices
Great clearance prices , both of my recent orders have been the fastest delivery I have had this year 👍
Good luck with the future since the controlling government are obviously trying to destroy the business you have built.
28 September 2026
Great product at a good price
Arrived quickly and great product at a good price. Easy to order.
28 September 2026
Reply from I Vape Great
Hello,
Thank you so much for your lovely 5-star review! We really appreciate your support and are so pleased you're happy with your experience.
Kind regards,
The IVG Customer Care Team
The ivg 2400 pods were on offter so i…
The ivg 2400 pods were on offter so i took the chance buy 20 of em as they were selling £1.29 p as they are £7.99 to buy so im stocked up for now if still on sale id be buying more and great flavours too
28 September 2026
Reply from I Vape Great
Hello,
Thank you for taking the time to leave us a 5-star review! Your support means so much to us, and we hope to see you again soon.
Kind regards,
The IVG Customer Care Team
Easy to order & quick delivery
28 September 2026
Reply from I Vape Great
Hello,
Thank you for taking the time to leave us a 5-star review! Your support means so much to us, and we hope to see you again soon.
Kind regards,
The IVG Customer Care Team
My order never showed up and your…
My order never showed up and your emailing me leave a review…
28 September 2026
Reply from I Vape Great
Hello,
We’re very sorry to hear that your order has not arrived. This is not the level of service we aim to provide.
I can see that a member of our Customer Care team has already responded back to your email and is actively looking into this on your behalf.
We apologise for the inconvenience caused and appreciate your patience while this is being investigated.
Kind regards,
The IVG Customer Care Team
Best of the best pure British flavours
Best of the best flavour on flavour small medium large and xl I’ve tried them all and they all bang 10/10 pure flavour 100% British and every toke hits just perfect deals on deals free next day delivery via Royal Mail on £35 plus orders and always looking after customers with 100% satisfaction .. I’ve tried many different vapes and no one can touch these by a mile no competition for any other the best of the best
1 October 2026
Unprompted review
Reply from I Vape Great
Hello,
Thank you so much for the amazing review! 😊
We’re delighted to hear how much you enjoy the flavours across the IVG range and that you’ve had such a great experience with our products, offers and delivery service.
It really means a lot to hear such positive feedback from a loyal customer. Thank you for choosing IVG and for your continued support!
Kind regards,
The IVG Customer Care Team
⭐ 1/5
⭐ 1/5
Extremely disappointing customer service from IVG.
I switched to IVG around 8 months ago because I genuinely liked the flavours, but since then I’ve gone through at least 20 IVG Pro modules/devices that have suddenly stopped working and will no longer charge. I also tried the IVG Pro 2, hoping the newer version would be more reliable, but unfortunately that didn’t last particularly long either.
What has made the situation far worse is IVG’s complete lack of customer service.
I have now emailed them twice explaining the problems in detail and have received absolutely no reply. I even made it clear that, if they continued to ignore me, I would leave a review sharing my experience. Still nothing.
What is the point in providing a customer service email address if customers are simply ignored?
I wasn’t asking for anything unreasonable. I wanted to know whether I could return the failed devices for inspection, whether this was a known issue, and what IVG could do about the number of devices I’ve had fail.
After buying their products consistently for around 8 months, I would have expected at least the courtesy of a response.
In my experience, this is some of the worst customer service I’ve ever encountered. A company can have a good product and good flavours, but that means very little if they completely ignore customers when something goes wrong.
I’ve given IVG more than enough opportunity to respond, so unfortunately I’ll now be switching to another brand that I hope is both more reliable and actually responds to its customers.
I’m leaving this review so other customers can make their own decision based on my experience.
28 September 2026
Unprompted review
Reply from I Vape Great
Hello Scott,
We’re very sorry to hear about your experience and, in particular, that you have not received a response to your previous emails.
This will be looked into straight away to understand why your messages have not been responded to, as this is not the level of customer service IVG aims to provide.
We completely understand how frustrating this must have been, especially after taking the time to contact us more than once and explain the issues you have experienced with your devices.
We would also like the opportunity to look into the product issues you have raised and arrange for the faulty devices to be reviewed where appropriate.
Please accept our apologies for the lack of communication. We will investigate this internally and ensure your concerns are properly addressed.
Kind regards,
The IVG Team
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