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I Vape Great Reviews

1,451

•

4.6

Vaporiser shop

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Review summary

Created with AI, based on recent reviews

Looking at 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and express deep satisfaction with the wide, diverse range of great flavours available across the entire product lineup. Consumers also deeply appreciate the remarkably affordable prices, reliable product quality, and the smooth, hassle-free online ordering process provided by the team. However, some people mentioned experiencing frustrating delivery delays, unexpected routing to pickup shops, or having their orders delivered to the wrong address entirely. A few other reviewers also noted receiving faulty electronic items or encountering occasional issues with damaged packaging upon arrival.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, the long-lasting design, and the... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders arrive quickly within a... See more

Service

Customers had positive experiences with service, frequently highlighting efficient delivery and a smooth... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to use and products are... See more

Price

People report high satisfaction with the affordable costs, noting that purchases are very cheap and... See more

Reviews shaping this summary

Customer care gave me great personal assistance in a very professional manner. sorting out my delivery issue. 👍🏻. The vape kits have all worked perfectly , and the flavours I’ve tried all satisf... See more

Company replied

Great product, enjoyable. Vapes last & are well designed, easy to use. Company is reliable, deliveries are quick & value for money. I would recommend checking out clearance online with some amazing pr... See more

What a great company to deal with, love the prices and the service. Trying to stock up a bit before the government rapes our wallets from the 1st of October and IVG is the place to do that. I probably... See more

I can’t thank IVG customer service for there communication due to an error by DPD. IVG are one of the rare companies out there who seem to actually read emails and reply very quickly, and more impo... See more

Company replied

Company details

Vaporiser shop

Written by the company

I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.

Contact info

Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, United Kingdom
customercare@ivapegreat.com
ivapegreat.com

4.6

Excellent

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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All reviews

(1,451)

1,067 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Sep 25, 2026

Was easy to order from

Was easy to order from
Had the flavours I like in stock.

18 September 2026

Reply from I Vape Great

Sep 30, 2026

Hello,

Thank you for your lovely review! 😊

We’re really pleased to hear that ordering was easy and that we had your favourite flavours in stock.

Thank you for choosing IVG – we really appreciate your support!

Kind regards,
The IVG Customer Care Team

Sep 24, 2026

Love ivg products

Love ivg products, never had an issue with any of my vapes or pods

18 September 2026

Reply from I Vape Great

Sep 30, 2026

Hello,

Thank you so much for your lovely review! 😊

We’re really pleased to hear that you love our IVG products and that you’ve had a great experience with your vapes and pods.

Thank you for your continued support and for choosing IVG!

Kind regards,
The IVG Customer Care Team

Sep 23, 2026

Delivery service change

I’m not sure I like the change of delivery service. DPD were always very good on time, friendly & respectful. Now with the Post Office it’s not next day delivery & no time frame given!

17 September 2026

Reply from I Vape Great

Sep 25, 2026

Hello,

Thank you for your review and for sharing your feedback.

I can see that Royal Mail Tracked 48 was selected for your most recent order. We also offer Royal Mail Tracked 24, which is the faster next-day delivery option.

You should be able to select your preferred delivery service at checkout, including DPD, depending on which option works best for you.

We really appreciate your feedback and thank you for choosing IVG.

Kind regards,
The IVG Customer Care Team

Sep 23, 2026

Great company order online 24 seven…

Great company order online 24 seven normally get within a day or the next day Will package. I always got my product in stock of no complaints whatsoever they get the job done.

17 September 2026

Reply from I Vape Great

Sep 30, 2026

Hello,

Thank you so much for your fantastic review! 😊

We’re really pleased to hear that you’ve had such a positive experience with us, from easy online ordering and fast delivery to finding your favourite products in stock.

We really appreciate your continued support and thank you for choosing IVG!

Kind regards,
The IVG Customer Care Team

Sep 23, 2026

They were awesome

17 September 2026

Reply from I Vape Great

Sep 30, 2026

Hello,

Thank you so much for your great review! 😊

We’re really happy to hear you had such a positive experience with us.

Thank you for choosing IVG and for your support!

Kind regards,
The IVG Customer Care Team

Sep 23, 2026

15 September 2026

Reply from I Vape Great

Sep 30, 2026

Hello,

Thank you for your great review!

We’re really pleased to hear you’re happy with the product and found it to be excellent value for money.

Thank you for choosing IVG. ☺️

Kind regards,
The IVG Customer Care Team

Sep 22, 2026

Great service & fast delivery

16 September 2026

Reply from I Vape Great

Sep 22, 2026

Hello,

Thank you for your review! 😊 We’re really glad to hear you were happy with the service and speedy delivery. Thanks for choosing IVG!

Kind regards,
The IVG Customer Care Team

Sep 22, 2026

Best products on the market!

18 September 2026

Reply from I Vape Great

Sep 22, 2026

Hello Leigh,

Thank you so much! 😊 We’re thrilled to hear you’re loving the products.

Thanks for your support and for choosing IVG!

Kind regards,
The IVG Customer Care Team

Sep 22, 2026

Great company ordered and they shipped…

Great company ordered and they shipped it right away will definitely buy from again A******

15 September 2026

Reply from I Vape Great

Sep 22, 2026

Hello Sarah,

Thank you so much for the lovely review! 😊 We’re really pleased your order was dispatched so quickly and that you had a great experience with us. We really appreciate your support and look forward to welcoming you back to IVG!

Kind regards,
The IVG Customer Care Team

Sep 22, 2026

14 September 2026

Reply from I Vape Great

Sep 22, 2026

Hello,

Thank you for the great review! 😊 We’re really pleased you’re happy with the products and prices. Thanks for choosing IVG!

Kind regards,
The IVG Customer Care Team

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