Ivel Valley Bird Food Reviews 

227
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the bird food and the remarkably fast, reliable delivery service provided by the team. Consumers highlight that the seeds and suet produce virtually no waste, leaving garden birds entirely happy and well-fed throughout the seasons. Some reviewers were not happy with recent changes to the suet products, noting that the new texture and recipes caused birds to ignore them completely. A few people also experienced frustrating courier delivery issues and expressed disappointment regarding the specific packaging materials used for bulk items recently.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting high standards and excellent value for... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting impressively fast and reliable... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the bird food and seed... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, speedy, and reliable... See more

Order

Reviewers mention positive feedback about order processes, highlighting that it is always easy to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

Excellent and prompt service always. I never purchase bird food from anywhere else. Also, very high quality products and sturdy packaging so no spillages. My garden visitors seem very happy too.

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more


Company details

  1. #62 of 95 best companies in Animal feed shop
  2. #7 of 11 best companies in Bird shop
  3. #160 of 263 best companies in Pet shop
  4. #89 of 162 best companies in Pet Care Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bird seed

Great bird seed, good choice and grown in England.
Birds love it. I think it’s a fair price and delivery is speedy.
You can also collect points on purchases to redeem later on.

12 August 2025
Rated 5 out of 5 stars

Great service

Great service, my garden birds adore these suet logs. Especially the woodpeckers I get. Great value for money. They come loose in a cardboard box, so great for no waste packaging. Very quickly delivered.

14 August 2025
Rated 5 out of 5 stars

Eaten with relish by my feathered friends.

Excellent communication ,prompt delivery in environmentally friendly packaging. The birds in my garden and surrounding hedges have been fortunate to have sampled a variety of Ivel Valley food.I haven't actually asked their opinion, but it is all eaten with relish. Everything has consistently been of the same high standard.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Second to none

I have been using Ivel Valley Bird Food for any years and in that time I have never had any problems. The products are superb and deliveries are always on time. I highly recommend this company.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company

This is just a fabulous company - I’ve received personal phone calls from the team when there was a problem with the delivery (not their fault) and immediate response to email queries… Plus, the bird food is top quality, too!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended by the pheasants ;-)

Impressively prompt delivery and the pheasants love it! I’ve had several orders from them now, all quickly despatched, well packed, and promptly delivered. The ingredients are top quality and the price is excellent especially on the bigger weights.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

…Good prices and a great service

I purchased a ceramic bird bath and feeder at a very competitive price. Item arrived very quickly and was well packed. They also included a complimentary summer suet packet for the birds as a little extra. They kept you informed by email from purchase to delivery. Would use again.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Good stuff

I've been buying bird food from Ivel Valley for 2-3 years now.
The product is of high quality; our little visitors seem to think so. They eat it all with very little wastage.
Packaging is good and delivery is prompt.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Really great experience ordering from…

Really great experience ordering from Ivel Valley - got bird feeders, bird food and storage containers, all arrived very well packaged. I paid a surcharge due to my location but everything arrived in 4 boxes and very quickly - the majority of their competitors also had a surcharge, and the one that didn't, didn't sell everything I wanted. Their own brand bird food is superb quality. Definitely recommend this company!

15 September 2024
Unprompted review
Rated 3 out of 5 stars

Petty with their (very few) discount offers

I used Ivel Valley for up to 10 years for all my bird food. Theirs are good quality products, which are quickly shipped and received. Whereas they were good value at the start, they became much less so at the end of the ten years. But I was loyal to them, support a British family company etc. Their loyalty points scheme was of minimal value, and I think a discount that was applicable to the products I buy only happened 2 or 3 times over the years. So when a few months ago there was a 10% discount over any £50+ order, I was very pleased. When I got to check-out, however, it turned out that the sunflower hearts I needed were one of the 2 or 3 items excluded from the offer. And all of a sudden I'd just had enough of it. Just to continue my support of their company I'd been paying quite a bit more for my bird food than I needed to for years and years. And then that petty exclusion of sunflower hearts from that discount ... No, that was it. I won't order from them again and have closed my account.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Have been using this company for a few months now and am very impressed. Yesterday at about 1400 I realised we were out of some feeds. We have a large range of birds that feed here in Norfolk and I knew they would be hungry by today. I sent a note to this effect and - our feed was delivered at 1000 this morning - could not ask for better service and the wildlife love their products. If you have a problem it is dealt with quickly, efficiently and politely - highly recommended.

26 July 2024
Unprompted review

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