Ivel Valley Bird Food Reviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that birds love the food and there is often no waste. People frequently highlight the fast and reliable delivery service, with many appreciating the prompt arrival of their orders. Reviewers also commend the excellent overall service and the sturdy, well-packed nature of the products, ensuring items arrive in good condition. However, some customers also noted a decline in product quality, describing recent orders as poor quality with more waste and birds refusing to eat certain items. Additionally, a few other people also felt that delivery issues occurred, including packages being damaged or delivered to the wrong address by the courier.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality of the bird... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the high quality... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as excellent, prompt, and... See more

Order

Reviewers highlight positive aspects of order, with many praising the excellent quality of products received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

Excellent and prompt service always. I never purchase bird food from anywhere else. Also, very high quality products and sturdy packaging so no spillages. My garden visitors seem very happy too.

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more


Company details

  1. #62 of 95 best companies in Animal feed shop
  2. #7 of 11 best companies in Bird shop
  3. #157 of 262 best companies in Pet shop
  4. #88 of 162 best companies in Pet Care Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(224)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous company! Birds love the products!

Great products, great prices, fast delivery… what’s not to love?
My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent. The suet logs also go down extremely well, along with crushed sunflower hearts and peanut granules.
The offers they often have are always fantastic, and offer genuine discounts and free products with no quality or size reduction. Easy to contact and lovely customer service. My go to place for all wild bird food!

28 December 2025
Rated 5 out of 5 stars

Excellent Service

I ordered on Sunday morning and the bird food was delivered Monday lunchtime! What better service could you ask for?! Also, on the order before this latest order, one of the packages was damaged by the courier, I reported this to Ivel Valley and despite it being literally before Christmas I received replacements the next day - I was seriously impressed with the service.

29 December 2025
Rated 5 out of 5 stars

Always good

Easy to use website, order delivery on time and a good range of products. Some made on the farm.

28 December 2025
Rated 5 out of 5 stars

Quality Bird food

We get chilli suet blocks and the berry suet pellets as well as sunflower hearts, the chilli suet is great as the squirrels and rats are not attracted to our garden. The products are packed with care and delivered next day (providing the order is placed before 14:00) on a work day by DPD. The products we buy attract - goldfinches, sparrows, robins, woodpeckers, starlings, long tailed tits, parakeets, blue tits, blackbirds, we break some chilli suet up for the corvids and get jays, jackdaws, magpies and crows we have no issues with the corvids attacking song birds as they have their own feeding station they grab and go.

28 December 2025
Rated 4 out of 5 stars

The product is excellent but polypropylene sacks not liked.

The product is excellent – and organically grown in England.
But the polypropylene sacks are a nightmare. It is difficult to scoop from them, they do not hold their shape and fragments of the fabric end up on the ground, so that the earth becomes contaminated with plastic.
Please could you revert to the very strong paper sacks?

28 December 2025
Rated 1 out of 5 stars

DPD were appalling but even though we…

DPD were appalling but even though we think Ivel Valley are great the remediation on this was and still is poor.

24 November 2025
Ivel Valley Bird Food logo

Reply from Ivel Valley Bird Food

Hello Doug, thank you for getting in touch. I'm sorry to hear this. I can see that DPD are currently investigating the parcel and its whereabouts, please be assured that we will be in touch shortly to resolve this - you will not be left empty handed. Kind Regards, Ivel Valley

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