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Ivor Mairants Musicentre Reviews 

318
•
TrustScore 4.5 out of 5

4.3

Musical instrument shop
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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality of products, often finding items in pristine or even new condition despite being sold as ex-demo or B-stock, exceeding expectations. Many people appreciate the competitive pricing, often securing great deals and bargains on their purchases. Reviewers frequently highlight fast and prompt delivery, with items consistently arriving well-packaged and in excellent condition. The company's service is consistently praised for being helpful, swift, and providing a smooth ordering experience from start to finish. However, some customers also noted issues with delivery, experiencing delays and a lack of tracking information for their orders. A few other people also felt that product quality was not always as expected, mentioning issues like rusty parts or receiving incorrect or missing components.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the good price, prompt... See more

Delivery service

Users consistently report positive experiences with delivery service, frequently highlighting fast and prompt... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great and competitive pricing,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, speed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no trackin... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!

Company details

  1. #44 of 45 best companies in Musical instrument shop
  2. #15 of 15 best companies in Guitar Shop

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

318 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(318)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service

I ordered a set of drumsticks from this outlet but Evri the courers delivered them to the bin store down stairs because they couldnt be bothered to walk up one flight of stairs to deliver them,so they subsequently got stolen as they were in a public accessable area.Evri didnt seem to be at all bothered nor could i phone them to complain so i phoned tom at Ivor Mairants directly and explaind what happened.He was amazing and told me he would send another set out straight away by DPD this time to arrive next day in which they did.His customer service was second to none so i will definatly be using them again in the future.Not only did i recieive my sticks before my gig saturday night but i just rehearsed with them and they are perfectly balanced along with being bang on my preferred weight.Absolute Quality product.I cant thank you enough tom well done.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Vintage Gordon Giltrap Signature Deluxe Electro-Acoustic Guitar ~ Natural Satin

Vintage Gordon Giltrap Signature Deluxe Electro-Acoustic Guitar ~ Natural Satin

A worthy companion to my Vintage Gordon Giltrap all-mahogany signature guitar! Arrived promptly and well-packaged, and in excellent fettle.
Incredibly good value considering pre-owned versions of this guitar are often more expensive.

Great build quality, superb Fishman Rare Earth Blend pick-up, and a Kinsman fitted case.

You really can't go wrong with this offer.

15 April 2025
Rated 5 out of 5 stars

Excellent service with quick dispatch…

Excellent service with quick dispatch of order. One item was out of stock, but they were quick in notifying me of this and offered several remedies. Will definitely shop here again (probably in person as I’ve released that they are local)

31 March 2025

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