Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no trackin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more
Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more
When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!
Company details
- #43 of 44 best companies in Musical instrument shop
- #15 of 15 best companies in Guitar Shop
Written by the company
Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.
Contact info
London, United Kingdom
- ivormairants.co.uk
4.3
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guitars under the Vintage brand are…
The guitars under the Vintage brand are fantastic. The use of FedEx for shipping to the US. Isn't the best choice. I ordered a new guitar on 2 February it shipped out on 5 February via fedex and has yet to arrive. Tracking hasn't updated in four days. Keep selling great guitars, use a better delivery service.
5 February 2025
Everything was good. Good quality product and easy to us
I got what I expected. No complaint. Delivery time was good. Great service.
3 February 2025
Product arrived as stated.
29 January 2025
Fret King guitars from Ivor
Fret King guitars offer great performance at affordable prices.
Only available in the UK, and Ivor is my preferred supplier, very trusted in the USA
Thanks
24 January 2025
Great service as always from Mak top…
Great service as always from Mak top place top guy !
23 January 2025
Fast shipping, great guitar
I purchased a Lava Me 3 from Ivor Mairants. It was with me within 2-3 days of purchase, super fast delivery, good comms. Love the guitar!
13 January 2025
First class service and a bargain!
I purchased a display Fret King Paul Rose, described as mint for half price. Not only was this an accurate description but I was unable to find any evidence of wear plus even had it been full price it would have been an absolute bargain for it is certainly a superb bit of kit.
31 December 2024
Great 1st guitar for a 63 year old…
Great 1st guitar for a 63 year old wanna be rock star.
25 November 2024
Very Happy!
Ordered 11pm weds, arrived 9am Friday. Well packaged to protect the item. Very happy! Thank you!
13 December 2024
Could not be happier
I could not be happier guitar and case arrived in perfect condition at the best price I had seen online
And in less time than I expected also
Amazing
3 December 2024
Good product and speedy delivery.
2 December 2024
Great guitar plays well right out of…
Great guitar plays well right out of the box. No setup needed. Shipped fast with good tracking.
27 November 2024
Fast, efficient and reliable.
I received a refund from the company before they actually even received my payment for the goods ordered because of a mistake in pricing. I reordered the item I wanted at the proper price and it was with me in two days and in good condition, so I was very pleased overall and would have no hesitation in dealing with the company again.
28 November 2024
IVOR MAIRANTS GUITAR PURCHASE
Ordered an electric guitar via reverb
3 days pass by, NO communication, NO notification of shipping
Messaged them via Reverb, no response
Messaged them via their official website, NO response
Telephoned their number listed on website 112 times NO response
Asked for a refund via Reverb , No response, STILL WAITING for refund
DISGUSTING BEHAVIOUR
19 November 2024
Unprompted review
Fast delivery Quality product
8 November 2024
The goods arrived promptly and were as…
The goods arrived promptly and were as i expected them to be.The price was very reasonable and more than competitive wqith other shops saelling the same items.I will shop with Ivor Mairants again gladly.
25 October 2024
Excellent Experience - Great Ukulele!
Great range of instruments at affordable prices. The ukulele I ordered arrived within a couple of days and was in perfect condition, well set up and well packaged. Communication was top notch too, so I knew when to expect the delivery. Totally recommended.
28 October 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.