Ivylee Copenhagen Reviews 96

Do not trust this company! They do not provide customer service at all. They do not respond to any emails in Australia or Denmark. Apparently there phone number doesn't work. They don't abide by their return policy. I have fairly returned my shoes that just unfortunately ran too small and they have not returned by $500. Apparently there are others who are also out of pocket the same.

Ordered a pair of boots that my sister had also purchased which I loved. Arrived size too small so returned as per instructed to do in order for a refund. Arrived in Australia 2 weeks ago (tracked parcel)$50 to send back!! No refund, not replying to any of my emails and I'm so angry!!!! I'm down $300 NZD, would've been $600 but they had a 50% sale on.....hmmmm wonder why, probably are closing down and I got sucked in! DO NOT PURCHASE FROM THIS COMPANY :(

Returned a pair of boots via their returns process, auspost tracking says they were delivered 3 weeks ago. I have emailed several times and had no response. Beware of buying from Ivylee, it seems they may have gone out of business. I have since opened a dispute with PayPal which they have not responded to either.
Comments have been turned off on their Instagram , I wonder why!?
UPDATE-PayPal have issued a refund to me & closed the dispute in my favour. If any customer has paid via PayPal you can do the same or if paid by credit card you can request a chargeback directly from your bank

I was genuinely excited when I order a pair of Jenny Beige boots from Ivylee Copenhagen. I purchased them in a size 41 which is normally my size. When they arrived about a week later, I was disappointed to find they were way too small.
I followed all the return steps carefully, selecting the option to exchange them for a Different boot – Palmer Tan in a size 42. I sent as suggested with completed return and exchange form included and tracked the parcel. I tracked the parcel and could see that it had arrived at the return address in Laverton VIC. I sent an email with all the details that had been on the return form as a curtesy. No response!!!
Since then, I’ve written multiple emails and tried calling several times, with absolutely no response. It feels like my purchase — and my money — have simply vanished into a void. We're talking about a significant investment, and it’s incredibly frustrating to be left completely in the dark.
The lack of basic customer service and accountability from Ivylee Copenhagen is beyond disappointing. I honestly expected so much better. This process has now been going on for 2 months

I had been eyeing a pair of heels from Ivylee Cooenhagen and finally ordered a pair size 39. They arrived after a week and unfortunately they were too small. To return them i filled out some paperwork where i selected the option to have a replacement pair in size 40 sent out. After more than a week i get an email that the shoes i sent back were received, then nothing. I never got the replacement pair. I never got a credit. I have written and called so many times and i hear nothing back. At this point the summer vacation is over i don't need these shoes anymore, but i certainly want a refund! I have never received experienced such poor customer service!
I live in sweden and don't know which authorities to complain to in Denmark?!

I received my boots and I decided to return them as per policy within the 14 days to the Laverton Victoria address that was provided. They were delivered to the address 10 days ago and I have had no communication or a refund. Very disappointing service and now down $319 + the cost of returning the parcel. I would not recommend anyone to buy from here.

Ordered boots, finally arrived, $500+ nzd. Didn’t fit, sent them back, now radio silence, won’t answer emails!!! No refund, I’m out of pocket over $600 as I had to pay $80 to send them back. Scammers!

MY ORDER NEVER ARRIVED . No communication from them . I asked for a full refund got nothing back . DONT ORDER FROM IVYLEE COPENHAGEN

Update - I received both pairs of shoes today... on my doorstep... 6 days after ordering them (nothing international EVER arrives this fast to NZ). Both pairs are beautiful and fit perfectly (size 39). Excellent quality, the heels are so cute (called Shane, ha ha!) Still no sign of my proof of purchase but I guess it doesn't matter as will be wearing both pairs and not returning. Have revised from 1 star to 4 stars. One star off for what is frankly quite a perplexing supply chain model of providing absolutely zero customer service... but fabulous shoes.

I ordered a pair of Ivy Lee boots and some heels online over the weekend. I thought it weird at the time that I didn’t receive an immediate receipt of purchase (yes I check my spam folder). It is now Thursday and I still haven’t received a receipt of purchase, or an update on my order, their standard automatic response says I can’t even ask for a refund. I have a fabulous pair of Ivy Lee boots I have been wearing for years but after reading these reviews I am 100% worried about size, fit and quality of these new ones - if they show up! The customer service is terrible and quite gaslighting… inferring that I shouldn’t contact them during out of hours (I live in NZ, all our hours are out of your hours and it’s winter here 😬). Will update this post if the boots show up. But I kinda feel like now this brand is dead to me.

What a beautiful boots and sandals. Not only beautiful but very good quality and the way they fit is wonderful.
Easy on the foot, soft but strong. Happy happy happy

Boots arrived and looked great but the leather lining ripped first time I tried them on. Very disappointing.

Great customer service (had a question) however as trying the shoes on pre-purchase is not a possibility, I would wish to see free postage for exchanges...

Super quick delivery (both times) and great quality products.

I was concerned because if all these negative reviews, but they were the only company with real leather gold boots that I loved the look of, so despite all the complaining reviews I ordered.
Very happy , quick postage great product, look amazing, I’m wearing them now. They are true to size. I’ve got one foot that is very slightly bigger and because of that I get a 39 usually, and the 39 was just fine. I’m not sure what all the complaining is about to be honest, I highly recommend

I’ve bought these boots for years and my recent purchase (same size as always) was hugely bigger and not as well made. Really disappointed and if you throw out the box (which I did thinking they would be the same), no returns. My last pair sadly and will have to on sell

I never received my package. Will I be reimbursed?
Kind regards, Eivor Biese

Excellent boots everyone asking where they came from, and important tax paid 😀

I still haven’t received my package . No message recieved from your company.

I was very happy with the purchase of my moon boots. I think they look very nice.
This week I put them on for the first time and walked a mile on normal surfaces.
I was terribly shocked when I got home. There are already cracks in the soles of both shoes. The rubber comes loose completely and this is also visible. I never expected this from such an expensive purchase. Disappointed

Unfortunately very very overpriced for the quality of the shoes and the soles break away from the base of 2 pairs of shoes, have had 2 pairs of these repaired twice. Would not recommend and would not buy again. I believe they market them as a premium brand hence the price tag, but are actually a cheap made brand.