Ivy Reviews 576

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations of the properties, often highlighting their proximity to public transport, shops, and restaurants, making it easy to explore the city. Many people appreciate the well-maintained and spotless facilities, noting the comfortable and spacious accommodations, often equipped with modern amenities and charming details. The service provided is frequently described as attentive and professional, with consumers feeling well-supported throughout their stay. Reviewers also commend the staff for their helpfulness and responsiveness, contributing to a worry-free holiday experience. The overall sentiment is that the company offers beautiful properties in prime locations with outstanding service, making for perfect family trips and relaxing stays.

What people talk about most

Location

Clients share positive opinions on location, consistently praising properties for being charming,... See more

Facilities

Reviewers mention positive feedback about facilities. Customers consistently praise the well-equipped and... See more

Service

Users describe positive interactions with service. Customers consistently praise the attentive, prompt, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers appreciate the well-kept properties and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was easy, simply picked up keys at a shop adjacent to the nearest underground station. The property was spotless and nicely equipped. The large windows provided a lovely view of the garden... See more

Rated 5 out of 5 stars

The perfect family trip home! My wife and 2 kids spent the week in London, and this house was the PERFECT homebase for our adventures throughout the city. Our itinerary took us to Wembley, Hyde Pa... See more

Company replied

Rated 5 out of 5 stars

We have used Ivy Lettings for our vacation rentals for the past three years. They are a great company with very attentive service. They also address any needs quickly and efficiently. This is our s... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ivy Lettings began with a google search where we found their website. It was easy to navigate, had vacation rentals categorized by area, with detailed descriptions and good photos.... See more

Company replied


Company details

  1. Vacation rental
  2. Holiday Apartment Rental
  3. Holiday home letting agency

Information provided by various external sources

We're London vacation rentals experts. All our stays are professionally managed and we pride ourselves on our highly attentive, responsive and personal service, allowing our guests to book with absolute confidence in our carefully selected homes and the service they’ll receive before, during and after they stay with us. Our bookings come as standard with: - Highly responsive service, before & during your stay - 5* hotel grade linen and toiletries - Professional home preparation by Ivy-trained housekeepers - Full management and support during your stay for any issues/questions - Flexible check in/out & luggage solutions free of charge whenever possible We look forward to helping with your stay!


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

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Rated 5 out of 5 stars

Comfortable AND convenient!

We completely enjoyed our stay at the Parsons Green flat. Plenty of space for 2 couples to live comfortably AND with a shared space for gathering in the kitchen and living room. We cooked our breakfast each morning and headed out for the day to explore the sites of London, all the while knowing we could come back home and find an amazing restaurant in our neighborhood for dinner. The co-op is just across the street for groceries. A few coffee houses were also nearby on the walk to the Tube station…not even 5 minutes away from the front door. We especially appreciated the 2 A/C units for use as we hit the hottest week of the year in London. The washer/dryer was also an amazing addition so we could clean up our sweaty clothes before heading to our 12-day cruise! All in all, a perfect place for us to rest our heads for the 6 days in town.

17 June 2025
Unprompted review
Ivy logo

Reply from Ivy

Dear Trish,

Thank you so much for your lovely feedback. We're thrilled to hear you enjoyed your stay at the Parsons Green flat and that it was a comfortable base during the hottest week! It’s great to know the location, amenities, and A/C units made your stay even better.

It was an absolute pleasure hosting you and we welcome to welcome you back in the future.

Best wishes,
Lara

Rated 5 out of 5 stars

Lovely London stays

We have used Ivy Lettings twice during our recent stays in London and we have been very happy with the service my family and I have received. Most of all, the properties have been gorgeous! When you want more room than a hotel and more service than an AirBnB, Ivy Letting is great choice. We look forward to our next stay.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Stay

We had a wonderful stay at 24 Kensington Court. The flat was lovely and well appointed. The kitchen was very well equipped. It was a very comfortable place to call home while we were in London! We were there while it was quite hot and it would have been nice to have a couple more fans or air conditioner.
Lara and Jennifer were very professional and nice to work with. They responded to our questions quickly and with helpful information. We would definitely use Ivy Lettings again .

1 July 2025
Unprompted review
Rated 5 out of 5 stars

My family and I enjoyed our stay at Deodar Rd

My family and I enjoyed our stay at this property. It was well equipped and had everything we needed for our stay. Place was clean. The check in and check out instructions were clear and the process was easy.
The owners of the property have done an excellent job by creating a welcoming space. The family pics, art work and small things around the house made me feel that I knew them. The house was inviting, had beautiful views and a pleasure to stay.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

A pleasant return - to London and to Ivy

My first booking with Ivy Lettings was about 10 years ago when I brought my granddaughter to London. It's been a while, but I had good memories, so was happy to book with them again. I appreciated the personal service - from a telephone conversation when I was having difficulties getting into my flat to advice on using the washing machine and a housekeeper coming mid-stay to "break down" the extra bed when it was no longer needed. I will definitely use Ivy again!

14 June 2025
Unprompted review
Ivy logo

Reply from Ivy

Dear Dee,

Thank you for your review and returning to Ivy.

We're delighted to hear that your stay brought back fond memories and that our team could provide the personal support you needed during your visit.

It was an absolute pleasure hosting you, and we look forward to welcoming you back in the future.

Best wishes,
Lara
Ivy

Rated 5 out of 5 stars

Excellent communication

Excellent communication

27 May 2025
Ivy logo

Reply from Ivy

Dear Stephen,

Thank you for your feedback.

We are so glad to hear you enjoyed your stay with us.

We look forward to welcoming you back in the future.

Best wishes,
Lara
Ivy

Rated 5 out of 5 stars

We enjoyed our stay so much

We enjoyed our stay so much! Beautiful apartment in a safe, well-located area. It had everything that we needed and comfortably accommodated 4 people. Nearby grocery and neighborhood restaurants were a big plus, as well as close proximity to the tube. We easily accessed all of the areas we wanted to visit and would absolutely stay again next time we are back in London.

31 May 2025
Unprompted review
Ivy logo

Reply from Ivy

Dear Heather,

Thank you for your lovely feedback, we are so glad to hear you enjoyed your stay.

It was an absolute pleasure hosting you, and we hope to welcome you back in the future.

Best wishes,
Lara
Ivy

Rated 5 out of 5 stars

Perfect Experience Beginning to End

Our experience with Ivy Lettings began with a google search where we found their website. It was easy to navigate, had vacation rentals categorized by area, with detailed descriptions and good photos. Next, Communication was always timely and just the right amount of detail, before, during and after our stay. The property was as described and very nice and very clean. There were little extras like tea and coffee and plenty of dishes.

21 April 2025
Ivy logo

Reply from Ivy

Dear Rae,

Thank you for such lovely feedback, we are so glad to hear you enjoyed your stay with us and had a wonderful experience with our company.

It was an absolute pleasure hosting you and we hope to welcome you back in the future.

Best wishes,
Lara

Rated 5 out of 5 stars

Wonderful stay in London

Wonderful stay in London. The house on Napier Place was spacious, comfortable and well maintained. The location was unbeatable - easy walk to buses, trains, restaurants and grocery stores. Our family of four enjoyed the house to relax in after long days of sight seeing. Highly recommend this service.

24 April 2025
Unprompted review
Ivy logo

Reply from Ivy

Dear Mitsko,

We are so glad to hear you had a wondeful time staying in Napier Place.

It was an absolute pleasure hosting you and we look forward to welcoming you back in the future.

Best wishes,
Lara
Ivy

Rated 5 out of 5 stars

Wonderful stay in Fulham

We had an absolutely wonderful stay in Fulham!

The proximity of the flat to the District Line couldn’t have been better. We couldn’t hear the trains from the flat, but all we had to do was cross the street to get to the station.

We also loved the local establishments like Duke on the Green and The White Horse.

The flat itself was lovely as well, and we wish we could’ve stayed for another week!

4 March 2025
Unprompted review
Ivy logo

Reply from Ivy

Dear Laura,

We are so glad to hear you had a wonderful stay with us and enjoyed the home and it's location.

We hope to welcome you back in the future.

Best wishes,
Lara
Ivy

Rated 5 out of 5 stars

Collingham Road

First, an associate from Ivy worked closely with me taking into account my specific and particular needs in finding a flat I would be comfortable with. Several places were considered but the associate knew which of Ivy’s products would work best for me and she was 100% correct I discovered upon my arrival. The flat could not be quieter, more conveniently located, private, charming, clean, well appointed, tasteful or cozy. I hope to stay there again on my next visit.

10 February 2025
Unprompted review
Ivy logo

Reply from Ivy

Dear Tobias,

Thank you for your wonderful feedback.

It was an absolute pleasure assisting you and hosting you in our home and we look forward to welcoming you back in the future.

Best wishes,
Lara

Rated 5 out of 5 stars

Lovely London mews house

We loved our week at this Hippodrome Mews house. It's unassuming from the outside, but bursting with both colour and super practical features inside. Will most certainly return.

23 February 2025
Unprompted review
Rated 5 out of 5 stars

A gem.

The appartment is great. Excellent service from the hosting agency. The location superbe.

14 January 2025
Unprompted review
Ivy logo

Reply from Ivy

Dear Beatrice

Thank you for sharing this wonderful review!

We’re thrilled to hear you enjoyed your stay at Smith Terrace and it was an absolute pleasure hosting you – a privilege we hope to have again in the near future.

Best wishes
The Ivy team

Rated 5 out of 5 stars

Our stay was fantastic

Our stay was fantastic. The home is very well located with plenty of space and a wonderful back yard. The home was very clean and there were so many toys and activities for the children to play with during our stay. Communication with the Ivy team was very professional and efficient. We would definitely recommend using Ivy for our next trip.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

The property, and Ivy Lettings were beyond expectations. Just a terrific experience all around

13 December 2024
Ivy logo

Reply from Ivy

Dear Denise,

Thank you for your lovely feedback.

It was a pleasure hosting you and we hope to welcome you back to one of our homes in the future.

Best wishes,
Lara

Rated 5 out of 5 stars

Great experience …

Communication and payment with ivylettings was easy, getting the key was straightforward, and the flat was just as shown in the pictures on the website.

12 December 2024
Ivy logo

Reply from Ivy

Dear Jennifer,

Thank you for your lovely feedback.

It was a pleasure hosting you and we hope to welcome you back to one of our homes in the future.

Best wishes,
Lara

Rated 5 out of 5 stars

Lovely flat in great location

Well appointed flat - light and bright even in the midst of winter. Great location just off Kings Rd. Easy access to shops, food and the tube. Excellent pub across the road. Would definitely recommend. Ivy are always easy to deal with and very responsive. We’ll be back!

13 December 2024
Unprompted review
Ivy logo

Reply from Ivy

Dear Rachael,

Thank you for your lovely feedback.

It was a pleasure hosting you and we hope to welcome you back to one of our homes in the future.

Best wishes,
Lara

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