Ivy Luna Reviews 

You wouldn’t be disappointed in your item it’s top quality and out side the ukI you would get it within 2 weeks

you are unable to return the incorrect item unless you send it back to asia they refuse to refund you the money back and just supply a code that doesn’t work don’t waste your money on this company

Scam. Just to warn everyone, the products look nothing like they advise. They do not have a physical store and the products are cheap 'temu' products not high quality. Yiu cant easily refund and thet will charge you £30 to return the awful qualuty items back to China

I received a beautiful dress for Christmas which was the quality I expected, unfortunately a bit small but the team have been fast to respond and fix the issue and I’m happy with the outcome. Thank you very much.

The product ordered was great quality.
My queries have been answered swiftly and the team were extremely helpful.
I would shop here again.

I’m posting this review to share my honest experience. I was forced to give a five-star review in request to receiving the refund instructions I originally asked for. This is totally inappropriate and I think future customers should know what to expect from this company. They have denied me a refund or an exchange, lost my money!

Bought a "beautiful" dress from them, delivery was quick, material was cheap, buttons and belt were different from the picture, the dress was poorly made, and there was a defective part on the hem. Currently waiting for a returns label so I can send it back and get my £45 minus the shipping back.
Stay away, overpriced Temu.

Excellent customer support. Had an issue with size and they promptly fixed the issue without any problem.

The quality of the product is amazing and the customer service is impecable as well. I found the website clear and easy to use and it was easy to track my order the whole way through

Super helpful staff and so easy to order the products are beautiful

I bought a dress and it came out too small, I contacted them and they came to a resolution right away no time wastes and I am happy with the service I have received all way round also the dress quality is great however I would recommend buying one size up.

Very helpful, offering full refund. Beautiful fashion

Review for Ivy Luna

I am writing this as a genuine customer to warn others before purchasing.

Although Ivy Luna presents itself as a UK-based company, my experience was very different once a problem arose. When the item arrived, the quality was extremely poor — cheaply made and not as described. The product was also damaged on arrival.

When I requested a return, I was told I would need to pay return shipping to China, at a cost of approximately £40. This was not made clear at the point of purchase. There was no obvious or transparent notice that returns would require international shipping, despite the company giving the impression of being UK-based.

Customer service responses were repetitive and avoided addressing my actual concerns. Rather than engaging with UK consumer rights, they repeatedly referred only to their internal “policy,” even where this conflicted with my understanding of consumer protections for faulty or damaged goods.

Despite the item arriving damaged, a refund was refused unless I paid for return shipping overseas. This effectively makes returning faulty goods impractical and disproportionately expensive compared to the value of the product.

Based on my experience:
• Product quality was extremely low
• Item arrived damaged
• Returns required costly shipping to China
• Return costs were not clearly disclosed before purchase
• Customer service relied solely on internal policy rather than resolving the issue

I would strongly advise anyone considering buying from Ivy Luna to read the return terms very carefully and be aware that returning faulty items may cost more than the product itself.

Great experience overall. The dress arrived as shown and fits perfectly. Customer service was helpful and quick to reply.

There is no realistic possibility of a refund. If you have bought a discounted bundle and want to return one item, the full price is applied to the remainder. Plus returns are at the buyers expense and are £30 to China

Shocking quality! Made out to be a seller from UK but in reality it’s from some place in China. Save your money! Not even good enough to wear at home. I’ve warned you.

Where to start???

If I could give zero stars I would!

Do not believe the photos of the products- nothing like what arrives
Do not think that the quality is great- I wouldn't even give them to a charity shop or use as dusters.
Do not believe the 5 star reviews on the order site (all bribed to give a 5 star review)
Do not order if you want products within the 6-10 day promise timescale, mine took 15 days, arrived too late for me
Do not order what look like high class outfits- cheap material, product bundled into plastic bags
Do not order thinking you can return to quote the "easy returns" process- there are NO RETURNS unless product is faulty (in small print on website but not on the Facebook order site). I ordered one dress in two sizes and colours- now left with 4 crap dresses and £120 down.
Do not think that it is a British company- it is based in Asia and you have to send returns to China at your own cost (my quotes ranged from £30 to £85 to return my goods depending on the speed and tracking)
Do not expect honest dealings- they ask you to declare only $5 as your parcel worth if you return items
You can wangle a refund if you promise to give a 5 star review- enticing others to fall into the trap of losing their money. No thankyou!

I have been trying to get a refund for nearly 3 months, hours of my time wasted. They always come up with an excuse. I took out a dispute with my credit card and now IVY LUNA is writing to me to try to resolve it. I hold no hope of getting a refund from them. They are shysters, out to keep your money.

In summary, just DO NOT GO THERE if you don't want the poorest quality products, slow delivery, no returns, lost money.

Worst company I have ever dealt with.

I received a beautiful dress which was the quality I expected, unfortunately a bit small but the team have been fast to respond and fix the issue and I’m happy with the outcome

Although I was not happy with my purchase I have to say their customer service was very good.