Great product! And when I need to talk you are there! The only things its disapointing it's when you choose ups to deliver they delayed the package every time🫤
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Review summary
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I have been using your products successfully for 2 years.
Company replied
There delivery and there prices
The product has satisfied my needs greatly by keeping me satisfying my love
Company replied
Company details
Written by the company
Jack Health is Canada's online clinic for men's health. We connect Canadian men with licensed doctors and nurse practitioners for care that used to mean a waiting room, all from your phone or laptop. We offer treatment programs for erectile dysfunction, premature ejaculation, testosterone (TRT), hair loss, weight management, skin, migraines, allergies, PrEP, and longevity. Every program starts the same way: a short online medical assessment, followed by a one on one review from a licensed Canadian clinician. If a treatment is appropriate for you, your prescription is filled by a licensed Canadian partner pharmacy and shipped directly to your door in plain, unmarked packaging. Our care team is available through secure messaging for ongoing support, so you are never just left with a prescription and no one to ask questions. For programs that include lab work, like weight loss, testosterone, and longevity, we build your plan around your own biomarkers rather than a one size fits all approach. We are 100% Canadian owned and operated, and every clinician and pharmacy in our network is licensed to practice in Canada. Jack Health is available across every province and territory, with a small number of programs, including TRT, Longevity, and Weight Loss, not currently offered in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon, or Prince Edward Island.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide discreet shipping
Ships within 3 to 5 days.
If approved, your medication will be shipped within 3 to 5 business days.
Contact info
222 Bay St, Suite 3000,, M5K 1E7, Toronto, Canada
- hello@jack.health
- jack.health
Take charge of your health.
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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This is my second time ordering
This is my second time ordering, this time for a refill, and the step-by-step process and emails let you know the progress on the order placed so there is no guessing on what's happening.
23 June 2025
Reply from Jack Health
Thanks so much for your review! We're glad to hear your refill experience went smoothly and that the step-by-step updates helped keep you in the loop — that’s exactly what we aim for.
If there’s anything we can do to make your next experience a full 5 stars, we’d love to hear your thoughts. Thanks again for choosing Jack Health!
Reply from Jack Health
Thanks for the great vibes! We’re happy you’re having a good experience with Jack Health. If there’s anything we can do to make it even better, just let us know!
The prices are stupidly overpriced and…
The prices are stupidly overpriced and then to top it off I ordered 100mg tablets or that's what I wanted and instead I ended up with 50mg. I won't be getting anything from this place again unless prices go way down.
19 June 2025
Reply from Jack Health
Hi there, we’re sorry to hear that your experience didn’t meet expectations. We aim to offer fair and competitive pricing for the quality of care and convenience we provide, but we understand that affordability is important.
As for the dosage mix-up — that shouldn’t happen, and we’d like to review your order to see what went wrong. Please reach out to us at help@jack.health so we can make this right.
Thanks for your feedback — it helps us improve.
Delivered on time according to the…
Delivered on time according to the schedule. Product works great.
18 June 2025
Reply from Jack Health
Thanks for your great feedback! We’re happy to hear your order arrived on schedule and the product is working well for you. We appreciate you choosing Jack Health!
Reply from Jack Health
Thanks for the great review! We’re glad you appreciated our fast and private service. Your trust means a lot to us!
They are ok
They are ok. Customer support is very slow to reply. Even in the chat expect to wait 1-2 days for a reply. Their agents must not speak English and usually just forward you generic replies. For example - I’ve been contacted multiple times by their customer service telling me to submit blood work when I had just submitted my bloodwork, they just keep saying “bloodwork is required every three months”. It’s very annoying as it’s quite obvious whomever is in charge of contacting customers is not actually looking at any file information.
My health care practitioner was good enough but got very very very difficult to deal with when my prescription (test cyp) is no longer in stock and I had to go to my local pharmacy for fulfillment. Suddenly everything is a hassle and he doesn’t really seem to want to help me. Also his replies are anywhere from 24 - 76 hours after I put in a question. Oh and I STILL have never actually had a real video or telephone conference meeting with my medical professional.
Paperwork is consistently incorrect with spelling of my name, my health number or some other issue, always causing delays with lab work.
It is IMPOSSIBLE to unsubscribe from their
Email promotions. (I’m already a customer I don’t need new customer deals!!!)
I’m looking into dealing with a local brick and mortar clinic as I feel their outsourced Cx support and obviously overworked medical team aren’t paying enough attention to specifics.
When everything is in stock and works though, it is pretty painless as far as deliveries go.
14 April 2025
Unprompted review
Reply from Jack Health
Hi there, thank you for taking the time to share such detailed feedback.
We're glad to hear that when everything is working smoothly, your experience has been convenient and effective. That said, we’re truly sorry to hear about the issues you've faced — from delays in communication and prescription challenges to errors in your paperwork and unwanted emails.
We know how frustrating it can be to deal with slow replies, repeated messages, and mistakes that impact your care. Your experience isn’t what we strive for, and we’re actively working to improve both our customer support and clinical coordination.
We’d really like the chance to review your file, correct the documentation issues, and make sure you're fully unsubscribed from promotional emails. If you're open to it, please reach out to us at help@jack.health so we can assist directly.
Your feedback is incredibly helpful — and we’re committed to doing better.
Reply from Jack Health
Thank you so much for your kind words! We’re thrilled to hear you found our service quick, easy, and honest. We’re always here to help whenever you need us!
Don’t bother using this website!
Ordered, paid, never received my package. I have been trying for days to get in touch with someone, after a “failed delivery” for which no reason was given for the “failed delivery”. I will be following up with my credit card company to stop the payment. Scammers!
20 June 2025
Reply from Jack Health
Hi there — we’re really sorry to hear this. We understand how frustrating it is not to receive something you’ve paid for, especially when communication hasn’t met your expectations.
We want to get to the bottom of this and make it right. “Failed delivery” issues can sometimes be due to address errors or courier issues, but regardless, you deserve clarity and a solution. Please email us at help@jack.health with your order details so we can look into this immediately.
We’re not here to scam anyone — we’re here to help, and we appreciate the chance to resolve this for you.
Remember your long term customers
I love the price and convenience. My problem is that you constantly flood your existing reoccurring customers with deals for new customers. Maybe give your loyal customers a deal. Or perhaps there's alternatives to you and I take my business to their 20-30% off code? Like it doesn't have to be all the time but throw a guy a bone (pun intended) once a year for a new product or some samples of other products you sell.
19 June 2025
Reply from Jack Health
Thank you so much for your honest and valuable feedback! We’re really glad to hear you love the price and convenience we offer. You’ve made a great point about rewarding our loyal customers — it’s something we’re actively thinking about, and your suggestion about occasional exclusive deals or samples is fantastic.
We want you to feel appreciated for sticking with us, and we’re working on ways to show that. Thanks again for sharing your thoughts — they help us improve and serve you better!
Helpful
Order was lost in transit, group contacted me and had a replacement shipped right away
19 June 2025
Reply from Jack Health
We’re so happy everything went smoothly — it’s a pleasure to serve you!
Chat option is non existent
Connecting with the team on the dedicated chat once you are in the program is a nightmare. There is no reply for days. You do not really get any support.
17 June 2025
Reply from Jack Health
We’re really sorry to hear about your experience — that’s definitely not the level of support we aim to provide. Your feedback is important, and we take it seriously. We understand how frustrating it must be to wait days for a reply, especially when you’re looking for guidance.
Our team is reviewing this now to understand what went wrong and how we can make it right. If you’re open to it, please reach out to us directly at help@jack.health — we’d appreciate the chance to reconnect and support you properly.
Thank you again for bringing this to our attention.
Reply from Jack Health
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our service and product. We appreciate your support!
Fast delivery
Fast delivery. The website can be a little painful to navigate and adding items to your cart is a little tricky, but once you place your order, you will receive your product in 4-5 days. I recommand. (Writing review from Montreal, QC)
12 June 2025
Reply from Jack Health
Thank you for your honest feedback! We’re glad to hear your order arrived quickly and appreciate you sharing your experience. We also hear you on the website navigation — we’re working to improve the shopping experience and make adding items to the cart smoother. Thanks again for your support from Montreal!
Merci pour votre retour honnête ! Nous sommes heureux d’apprendre que votre commande est arrivée rapidement et nous vous remercions d’avoir partagé votre expérience. Nous prenons également en compte vos remarques concernant la navigation sur le site — nous travaillons à améliorer l’expérience d’achat pour rendre l’ajout d’articles au panier plus fluide. Merci encore pour votre soutien depuis Montréal!
All ways on time sending meds no hassle…
All ways on time sending meds no hassle and they want to know how l am doing with taking my medication if l have any symptoms
16 June 2025
Reply from Jack Health
Thank you so much for your kind words! We're so glad to hear that everything has been smooth and hassle-free — and that you've felt supported along the way. Checking in on your experience is important to us, and we're always here if you need anything!
Reply from Jack Health
Thanks for the great review! We're happy to hear everything was quick and easy — and that Canada Post came through smoothly. We're here anytime you need us.
Made everything so simple
Made everything so simple, product works as stated highly recommended
16 June 2025
Reply from Jack Health
Thank you for the awesome feedback! We're thrilled to hear the process was simple and that the product is delivering as promised. We really appreciate the recommendation!
Good service
13 June 2025
Reply from Jack Health
Thanks so much! We're glad to hear you’re happy with the service — we appreciate you taking the time to leave a review!
Reply from Jack Health
We’re so glad to hear it’s working well for you! Thanks for trusting us and sharing your experience — it means a lot!
Do not share Credit Card info with them
JackHealth charged my credit card over a month ago for a product I never authorized. When I contacted them, I was assured a refund would be issued "tomorrow". I’ve received nothing, a week later. Since then, they have completely stopped responding to my emails. The issue remains unresolved, and their lack of accountability and communication is unacceptable. This is not how a legitimate or trustworthy company should operate. Avoid at all costs. Please don't give them your credit card information.
20 June 2025
Unprompted review
Reply from Jack Health
We’re deeply sorry to hear about this experience — it’s completely understandable that you’re frustrated, and your concerns are valid. Being charged for something you didn’t authorize, followed by delays in communication and a promised refund that hasn’t come through, is unacceptable. I know refunds take 5-7 business days to process, and perhaps this was not communicated clearly.
This isn’t the standard we hold ourselves to, and we take your feedback seriously. We’re escalating this internally to ensure your refund is processed immediately and to understand why your emails went unanswered — that’s not okay.
Please reach out directly to help@jack.health if you're open to reconnecting. We want to resolve this fully and restore your trust, and we’re committed to doing better.
Reply from Jack Health
Thank you for the fantastic review! We’re happy to hear you appreciated our fast delivery and clear communication. We’re always here to help!
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