Great product! And when I need to talk you are there! The only things its disapointing it's when you choose ups to deliver they delayed the package every time🫤
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Review summary
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I have been using your products successfully for 2 years.
Company replied
There delivery and there prices
The product has satisfied my needs greatly by keeping me satisfying my love
Company replied
Company details
Written by the company
Jack Health is Canada's online clinic for men's health. We connect Canadian men with licensed doctors and nurse practitioners for care that used to mean a waiting room, all from your phone or laptop. We offer treatment programs for erectile dysfunction, premature ejaculation, testosterone (TRT), hair loss, weight management, skin, migraines, allergies, PrEP, and longevity. Every program starts the same way: a short online medical assessment, followed by a one on one review from a licensed Canadian clinician. If a treatment is appropriate for you, your prescription is filled by a licensed Canadian partner pharmacy and shipped directly to your door in plain, unmarked packaging. Our care team is available through secure messaging for ongoing support, so you are never just left with a prescription and no one to ask questions. For programs that include lab work, like weight loss, testosterone, and longevity, we build your plan around your own biomarkers rather than a one size fits all approach. We are 100% Canadian owned and operated, and every clinician and pharmacy in our network is licensed to practice in Canada. Jack Health is available across every province and territory, with a small number of programs, including TRT, Longevity, and Weight Loss, not currently offered in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon, or Prince Edward Island.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide discreet shipping
Ships within 3 to 5 days.
If approved, your medication will be shipped within 3 to 5 business days.
Contact info
222 Bay St, Suite 3000,, M5K 1E7, Toronto, Canada
- hello@jack.health
- jack.health
Take charge of your health.
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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Every time i have a question
Every time i have a question, be it Billing, services, general information, i always get immediate and thorough help, and follow ups.
1 July 2025
Reply from Jack Health
Thank you for your kind words! We’re thrilled to hear that you consistently receive prompt and thorough help whenever you reach out. Providing reliable support and follow-ups is very important to us.
We appreciate your trust and look forward to continuing to assist you!
Sincerely,
The Jack Health Team
Conveniently simple.
As someone with few medical issues, the ability to simply answer online questions specific to my condition was appreciated. I saved valuable time that would have been used seeing a medical professional in person.
26 June 2025
Reply from Jack Health
Thank you for sharing your experience! We’re glad to hear that our online process saved you time and made managing your health more convenient. Making healthcare accessible and efficient is exactly what we strive for.
Thanks for trusting Jack Health — we’re here whenever you need us!
Sincerely,
The Jack Health Team
I do not appreciate you changing my…
I do not appreciate you changing my credit card without notice.
This was probably the first time the pills arrived promptly
30 June 2025
Reply from Jack Health
Thank you for your feedback. We’re glad to hear your medication arrived promptly this time. However, we apologize for any confusion or frustration caused by changes to your credit card information without prior notice.
Your trust is important to us, and we want to ensure transparency and communication in all aspects of your experience. Please reach out to us at [support email/phone] if you’d like to discuss this further or if we can assist with anything else.
Sincerely,
The Jack Health Team
good service
22 November 2024
Reply from Jack Health
Thanks so much! We’re happy to hear you’re pleased with our service. We appreciate you taking the time to leave a review!
Customer service went above and beyond!
Customer service went above and beyond!
After a marketing error led to me receiving an out-of-date offer, they not only honoured the offer, but discounted the offer on top of it! I appreciate when a company takes responsibility for a mistake and goes out of the way to make it right!
25 June 2025
Reply from Jack Health
Thank you so much for sharing your experience! We’re glad we could make things right and really appreciate your kind words about how we handled the situation. Taking responsibility and going the extra mile for our customers is something we truly value.
Thanks again for your support!
Sincerely,
The Jack Health Team
Customer experience has been improving.
While being a lesser known pharmaceutical business, and less advertised through social media than other businesses offering pharmaceutical services, their business model has shown some growth to offering lifestyle enhancements to benefit ones life, and in some instances, including that of their respective partner. I have improved my rating to 4 stars as their customer service has shown noticable improvement. One does anticipate when speaking with customer service online, that some sort of feedback should be within a day. On rare occasions maybe the following day. This previously hadn't been the case, as it had taken, up to and including 5 days later just to have one question answered. However in the past few months they have shown a remarkable change towards working towards rebuilding some level of trust. I cannot comment on product quality as I don't have any other source to compare it to.
27 June 2025
Reply from Jack Health
Thank you for your detailed and honest feedback. We’re pleased to hear that you’ve noticed improvements in our customer service — timely responses are a priority for us, and it’s encouraging to know our recent efforts are making a difference.
We appreciate your recognition of our growth and the trust you’re building with us. If you ever have any questions about our products or services, please don’t hesitate to reach out. We’re here to help!
Thanks again for your support.
Sincerely,
The Jack Health Team
Issue with an order
Issue with an order, received generic responses that they are looking into it. Weeks later and no response, no replies to my emails looking for an update.
29 April 2025
Reply from Jack Health
We’re really sorry for the lack of follow-up — that’s not the experience we want anyone to have. Waiting weeks without an update is unacceptable, and we understand how frustrating it must feel to receive generic replies instead of real resolution.
We’d like to look into this right away and ensure your issue gets properly addressed. If you’re open to it, please reach out again at [support email or phone] and mention this review so we can prioritize your case.
We appreciate your patience and hope to earn back your trust.
Sincerely,
The Jack Health Team
Reply from Jack Health
Thanks so much! We’re glad to hear you had a positive experience with our customer service. We appreciate your feedback!
Reply from Jack Health
Thank you for sharing your experience! We’re delighted to hear the medication worked well for you. We’re here whenever you need us!
A paid service that's clunkier and less efficient than provincial health care
The online messaging interface is clumsy. Every time I type in the chat it goes to a general queue and I am first told that the message will be reviewed and assigned to someone; a response comes several hours to a day later.
It took nine days to hear back from my assigned doctor (June 11), and that only happened because I followed up on June 11 (after waiting a week after my test results were back from the lab... I got the test req on June 2 and had it done first thing the next morning. The third-party testing company sent me the results separately on June 4). I was very prompt; Jack was not.
After that, there was a comedic run of messages from the pharmacy between June 20 and 25. First they said my insurance didn't go through because I provided the wrong info (I did not). Then they said it DID go through but that my insurance provider wouldn't cover it. Then they said it DID go through and that my provider WOULD cover it. This took four days and I was bounced between three different people at the pharmacy. After the first exchange I called the pharmacy to verify my insurance information over the phone. After being put on hold the staffer sighed and asked if I could just go to the app and upload a picture of my coverage card instead.
Compared to another service I've used, this experience was clunky, slow, impersonal, and uninspiring - like a pieced-together prototype of a service that didn't take much of the user experience into account. From my first contact to the date my prescription was shipped (not received), it took 23 days. This is unacceptable and I doubt I'll use them again.
23 June 2025
Reply from Jack Health
Thank you for taking the time to share such a thorough and thoughtful review. We’re truly sorry for the experience you had — from the delays in communication to the confusion around your insurance and the frustrating back-and-forth with our pharmacy. You were prompt at every step, and we clearly didn’t meet that same standard.
We also hear your feedback about the online messaging interface feeling clunky and slow — this is something we’re actively working to improve. The timeline you described, from June 2 to June 25, is far longer than what we consider acceptable, and we understand how that undermines trust and convenience — especially when you’ve used other services that felt smoother.
Your experience matters, and it’s clear we need to do better. We’re sharing this feedback across our team so we can make real improvements in both communication and coordination across departments.
If you’re open to it, we’d still appreciate the opportunity to connect and try to make things right. Please feel free to reach out to [support email/phone], and mention this review so we can prioritize your case.
Sincerely,
The Jack Health Team
I’m being charged the subscription fee…
I’m being charged the subscription fee and the drugs I’m
Prescribed are on back order so I haven’t even been getting them when needed. I think it should be put on hold until issues are resolved completely.
28 June 2025
Reply from Jack Health
Thank you for bringing this to our attention. We’re sorry to hear about the backorder issues and the inconvenience of being charged for a subscription when you haven’t received your medications.
We agree that putting the subscription on hold during delays makes sense, and we’ll share your feedback with the team to explore this option. Meanwhile, please reach out to us directly at [support email/phone] so we can review your account and work on a solution that fits your needs.
We appreciate your patience and hope to resolve this quickly.
Sincerely,
The Jack Health Team
Easy,fast and great product
24 June 2025
Reply from Jack Health
Thank you for the awesome feedback! We’re so happy to hear you found the process easy and fast, and that you’re enjoying the product. We appreciate your support!
Reply from Jack Health
Thanks so much! We’re glad you found our service easy, fast, and safe. We appreciate your trust!
very fast service
24 June 2025
Reply from Jack Health
Thank you for your feedback! We’re happy to hear you enjoyed our fast service. We’re here anytime you need us!
Better than expected
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, professional and all steps are plenty of confidence here. I have to say that my experience was way better than what I expected.
I would recommend to everyone now. No joke here.
26 June 2025
Reply from Jack Health
Thank you so much for sharing your experience! We're thrilled to hear that Jack Health exceeded your expectations and made the process easy and professional. Your recommendation means a lot to us — we're here to provide confidence and care every step of the way. Thanks again for choosing Jack Health!
Reply from Jack Health
Thanks for the great feedback! We’re glad you found our online shopping easy and enjoyed the prompt service and delivery. We look forward to serving you again soon!
Great service with prompt deliverues
22 June 2025
Reply from Jack Health
Thank you! We’re happy to hear you enjoyed our great service and prompt deliveries. We appreciate your support!
1-Star Review: Terrible Delivery & Subscription Practices
I’ve had an absolutely frustrating experience with Jack Health. Despite following their procedures to request my medication refill for my TRT well before running out, they failed to deliver it on time—leaving me without necessary medication. Even worse, they still charged me for a subscription I didn’t even get to use properly.
Their customer service was unhelpful, offering no real solutions or accountability for the delay. If a company can’t handle basic logistics like timely deliveries or proper billing, they shouldn’t be in the healthcare business.
24 June 2025
Reply from Jack Health
We're really sorry to hear about your experience — it’s absolutely not the level of service we aim to provide. Ensuring timely access to critical medications like TRT is something we take very seriously, and we understand how disruptive and concerning this delay must have been for you.
We’d like to look into what happened and make things right. If you're open to it, please contact our team directly at help@jack.health with your order details so we can investigate this further, review your subscription charges, and explore how we can better support you going forward.
We appreciate you taking the time to share this — your feedback helps us improve.
Reply from Jack Health
Thank you for your kind words! We’re happy to hear you found the process simple and our customer service solid. We’re here whenever you need us!
Good meds; slow service
The medication is effective, but I ordered my last prescription 8 days ago and it hasn't even shipped yet.
21 June 2025
Reply from Jack Health
Thank you for your honest review — we're glad to hear the medication has been effective for you. That said, we completely understand your frustration with the shipping delay.
We aim to process and ship orders as quickly as possible, and any delay is something we take seriously. If you haven’t already, please reach out to our support team at help.jack.health so we can look into your order and get it moving.
We appreciate your patience — and your feedback helps us improve.
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