Jack Health Reviews 

1,238
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering setup is smooth, incredibly easy to navigate, and the shipping service is remarkably fast and reliable. People also truly appreciate the highly effective health products and the convenient, discreet packaging that arrives right on their doorstep without any extra hassle. Consumers consistently praise the exceptional support provided by the team, making every interaction pleasant and productive. However, some customers also noted occasional delivery problems, sharing that packages were sometimes delayed by carriers, took longer than expected to arrive, or were misplaced during transit.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting prompt delivery, good pricing, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and reliable... See more

Product

Clients share positive opinions on product, highlighting that items are excellent, effective, and offered at... See more

User experience

Users describe satisfaction with the user experience, highlighting quick setup, prompt delivery, and... See more

Price

Customers had mixed feelings regarding pricing, with some reviewers praising good prices and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product! And when I need to talk you are there! The only things its disapointing it's when you choose ups to deliver they delayed the package every time🫤

Company replied

Rated 4 out of 5 stars

The product has satisfied my needs greatly by keeping me satisfying my love

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. also in
  3. Clinic
  4. Online Pharmacy

Written by the company

Jack Health is Canada's online clinic for men's health. We connect Canadian men with licensed doctors and nurse practitioners for care that used to mean a waiting room, all from your phone or laptop. We offer treatment programs for erectile dysfunction, premature ejaculation, testosterone (TRT), hair loss, weight management, skin, migraines, allergies, PrEP, and longevity. Every program starts the same way: a short online medical assessment, followed by a one on one review from a licensed Canadian clinician. If a treatment is appropriate for you, your prescription is filled by a licensed Canadian partner pharmacy and shipped directly to your door in plain, unmarked packaging. Our care team is available through secure messaging for ongoing support, so you are never just left with a prescription and no one to ask questions. For programs that include lab work, like weight loss, testosterone, and longevity, we build your plan around your own biomarkers rather than a one size fits all approach. We are 100% Canadian owned and operated, and every clinician and pharmacy in our network is licensed to practice in Canada. Jack Health is available across every province and territory, with a small number of programs, including TRT, Longevity, and Weight Loss, not currently offered in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon, or Prince Edward Island.

Have better sex with personalized treatments

Written by the company

Get personalized ED treatment prescribed online in Canada
Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.

Free Canada-wide discreet shipping

Ships within 3 to 5 days.

If approved, your medication will be shipped within 3 to 5 business days.

Contact info

Take charge of your health.

The online clinic for men's health in Canada trusted by over 250k men.

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,238)

145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service is fast

Service is fast, efficient and because I like to be discreet, the deliveries are good because I pick up at the local depot in town. Thanks!

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Nice Service

Simple, efficient, prompt service, all I can ask for.

17 September 2025
Unprompted review
Jack Health logo

Reply from Jack Health

Thank you for the amazing review! We’re so happy to hear you had a great experience and that your order arrived quickly. Your support truly means a lot to us.

Rated 5 out of 5 stars

Excellent service

Excellent service

23 September 2025
Unprompted review
Jack Health logo

Reply from Jack Health

Thank you for the 5-star review! We’re glad to hear everything arrived smoothly and that you’re happy with your experience. We appreciate your support!

Rated 5 out of 5 stars

5 out of 5 for Jack Health

5 out of 5 for Jack Health. Always available and willing to help with prompt and courteous service, keeps my business at Jack Health!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

The price per pill is a lot cheaper…

The price per pill is a lot cheaper than anywhere else i have ever bought from. Even shoppers and my local pharmacy is not this cheap. Before coming on jack health, a lot of people said the dose you'll receive is a small dose, but all i did was send a message in the medical chat letting the doctor know that i want the 25mg and there was no change in price at all. The price remained exactly the same.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic

Great service, love that I can chat directly on my jack health account with the doctor in charge of my care rather than calling on the phone and going through that awkward conversation. Very happy with the service

4 August 2025
Unprompted review
Rated 1 out of 5 stars

My biggest issue is the waiting time

My biggest issue is the waiting time. Once they process your payment you’ll have to wait weeks before shipping. It’s a real issue. Very unreliable

Update Aug 12 : I already emailed you guys. Multiple times. The answer I keep getting is: “ You’ll be notified as soon as there’s an update on your order.”

It’s a little insulting to be honest

28 July 2025
Unprompted review
Jack Health logo

Reply from Jack Health

We’re sorry to hear about your experience and understand how frustrating delays can be. This definitely isn’t the level of service we aim to provide. Please contact us at help@jackhealth.ca so we can investigate and work on a solution for you right away.

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