Great product! And when I need to talk you are there! The only things its disapointing it's when you choose ups to deliver they delayed the package every time🫤
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Review summary
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I have been using your products successfully for 2 years.
Company replied
There delivery and there prices
The product has satisfied my needs greatly by keeping me satisfying my love
Company replied
Company details
Written by the company
Jack Health is Canada's online clinic for men's health. We connect Canadian men with licensed doctors and nurse practitioners for care that used to mean a waiting room, all from your phone or laptop. We offer treatment programs for erectile dysfunction, premature ejaculation, testosterone (TRT), hair loss, weight management, skin, migraines, allergies, PrEP, and longevity. Every program starts the same way: a short online medical assessment, followed by a one on one review from a licensed Canadian clinician. If a treatment is appropriate for you, your prescription is filled by a licensed Canadian partner pharmacy and shipped directly to your door in plain, unmarked packaging. Our care team is available through secure messaging for ongoing support, so you are never just left with a prescription and no one to ask questions. For programs that include lab work, like weight loss, testosterone, and longevity, we build your plan around your own biomarkers rather than a one size fits all approach. We are 100% Canadian owned and operated, and every clinician and pharmacy in our network is licensed to practice in Canada. Jack Health is available across every province and territory, with a small number of programs, including TRT, Longevity, and Weight Loss, not currently offered in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon, or Prince Edward Island.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide discreet shipping
Ships within 3 to 5 days.
If approved, your medication will be shipped within 3 to 5 business days.
Contact info
222 Bay St, Suite 3000,, M5K 1E7, Toronto, Canada
- hello@jack.health
- jack.health
Take charge of your health.
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Medical chat is no longer monitored by…
Medical chat is no longer monitored by anyone, putting messages in there is like writing a letter and then throwing it into the trashcan and expecting a response. Emails go unanswered. Bloodwork goes in through the lab, doesn't trigger a response.
Everytime its a month long exercise to get medicine.
4 April 2025
Reply from Jack Health
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delays and unanswered messages can be. We want to make sure your concerns are addressed directly — could you please email us at help@jackhealth.ca with your name and order details so we can investigate what happened?
When you sent your bloodwork, was it sent directly from the lab or uploaded to your account? And for the medical chat, did you also receive any confirmation emails when messages were sent? This information will help us pinpoint the issue and improve our process for you and others.
Still getting and charged for an order…
Still getting and charged for an order I cancelled 4 months ago
18 July 2025
Reply from Jack Health
We’re really sorry to hear you’ve been charged for an order you cancelled. That’s definitely not the experience we want you to have. We will investigate and fix this right away.
Did you receive any confirmation when you cancelled the order, or were you told the subscription was paused? Any extra details you can share will help us resolve this for you quickly.
Poor service
Poor service, poor response time, they let your meds run out and when you request a refill they then tell you to do blood work rather than in advance
7 August 2025
Unprompted review
Reply from Jack Health
We’re sorry to hear about your experience. We aim to ensure all patients receive timely reminders and refills, and it’s clear we fell short in your case. Your feedback about the timing of bloodwork requests is important, and we’ll review our processes to avoid unnecessary gaps in treatment. If you’re open to it, please contact our support team at help@jackhealth.ca so we can look into your file and resolve this for you quickly.
Unsubscribed several times but you guys…
Unsubscribed several times but you guys keep coming back with different emails. Not cool.
7 August 2025
Reply from Jack Health
We’re sorry for the frustration this has caused. We take unsubscribe requests seriously and want to ensure you’re fully removed from our mailing lists. It sounds like you may be receiving messages from multiple campaigns, and we’ll review this immediately. I have escalated this and personally added you to the unsubscribe list.
Happy Days…
The online privacy for the consultation plus the fast delivery is what attracted me. The improvement in the relationship with my wife is what keeps me a customer. She wasn’t keen on it at first, but now sends her thanks.
7 August 2025
Won’t unsubscribe …
Nothing wrong with the company necessarily, but I have asked to unsubscribe multiple times and keep receiving emails from them.
7 August 2025
Reply from Jack Health
Thanks for letting us know. We’re sorry you’ve been receiving unwanted emails despite your unsubscribe requests. We’ll review your details right away I will personally ensure you’re fully removed from all mailing lists.
-Joe
I have asked for insurance coverages to…
I have asked for insurance coverages to be applied to my purchases
24 July 2025
Wasn’t sure what to expect
Wasn’t sure what to expect, but Jack Health seriously came through. The signup was smooth, everything was private (big win), and the product? Actually works. I started noticing results faster than I thought and I felt more confident overall.
Definitely sticking with them.
16 July 2025
I’ve been using Jack Health for a few…
I’ve been using Jack Health for a few weeks now, and I can confidently say it works. Their products are designed specifically for men and actually deliver results. The process was easy, discreet, and fast. I appreciated how everything was explained clearly and backed by science.
Customer service was also responsive, and shipping was quick. If you’re looking for real solutions for men’s health without the awkward clinic visits, Jack Health is 100% worth checking out.
9 July 2025
They sent me products and I did not see…
They sent me products and I did not see notification because it went to junk mail I notified them that I no longer wanted their pills and would refuse the shipment they told me that since it had been shipped already that their policy was that they could not accept return
16 July 2025
Reply from Jack Health
Thanks for sharing your experience. We understand how frustrating it can be when an unwanted shipment arrives. Our policy prevents us from accepting returns once an order has shipped, but we do our best to send advance notifications so customers can manage their subscription before billing. We’d be happy to review your account and help ensure no future orders are processed without your consent.
Accessible Care When You Need It Most
What made my experience with Jack Health so pleasant was the quick and easy access to medical consultation. This company helps address issues for people who might not feel comfortable seeking treatment through traditional means.
14 July 2025
Horrible Customer Service …
I have been a customer of Jack Health for close to two years. It’s been the most frustrating experience I have ever had when dealing with a health care professional. This company has horrible communication. Takes days for them to respond. My last experience has been the worst - typically my insurance covers 95% of my prescription fee. This time I was told I owe $144 after my insurance picks up the balance. When I inquired about it - I was told there is a backend issue and I can’t be given an itemized breakdown of what the $144 is. Extremely frustrating. Everything about this company has been awful - I am switching to another online provider that has much better ratings and overall better customer experience.
18 July 2025
Unprompted review
Reply from Jack Health
We’re truly sorry to hear about your frustrating experience, especially after being with us for nearly two years. Clear communication and transparency are very important to us, and we regret that we fell short in your case.
The billing issue you described sounds concerning, and we want to get to the bottom of it. Could you please reach out to us directly at help@jackhealth.ca with your details? We’d like to review your account thoroughly and provide a clear explanation of the charges.
Your feedback is valuable, and we appreciate the opportunity to make things right.
Easy to order
10 July 2025
My new Healthcare provider!
Amazing medical team, they explained my blood results and supported me throughout my treatment.
3 June 2025
Unprompted review
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