Jack & Jill Reviews 

222
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers had a great experience with this company. Customers consistently praise the innovative platform for proactively helping them discover relevant job opportunities through a conversational and highly intuitive interface that feels natural. Users deeply appreciate the exceptionally helpful features, such as realistic mock interviews and personalized career guidance, which significantly streamline the entire job search process. However, some people mentioned that the digital application occasionally freezes, experiences technical crashes, or completely forgets conversation context during daily use. A few other reviewers also noted occasional frustrations regarding irrelevant job recommendations, unexpected limitations in daily messaging, or overall difficulties with technical performance.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use and... See more

Service

People report positive experiences with service, noting how helpful coaching conversations and tailored... See more

Staff

Customers had positive experiences with staff, highlighting that team members are super personable, helpful,... See more

Artificial intelligence

Users describe ambiguous interactions with artificial intelligence, revealing a wide split in satisfaction.... See more

Application

Clients share ambiguous opinions on application features and performance. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

Been a great service and technology, been only using Jack so far, i.e. from a prospect. However, one word of note. Although it can help you write CVs and Covering letters, you cannot upload and persis... See more

Rated 4 out of 5 stars

A conversation in this job market is hard to find. With so many applicants it is hard to feel heard. Jack may be AI but he's a good listener and it's refreshing to be able to talk about your career as... See more

Rated 4 out of 5 stars

It is a useful AI as it gives you roles you might not have thought about. However the roles are sometimes a bit off, for example proposing roles outside of your country. So a good support but would ne... See more


Company details

  1. #37 of 37 best companies in Recruitment

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

3.8

Great

TrustScore 4 out of 5

222 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(222)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The latest version sucks

It worked for me quite alright the first few months, however they recently updated (at least the jack version i am using), it is now not as engaging, and they keep omitting the previous information i've told them before. Now they are sending me random roles that are not really aligned.

15 January 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hey, we've taken a look and deployed a fix. Hope you now have a better experience, and thank you for your feedback.

Rated 5 out of 5 stars

Absolutely love using Jack & Jill

Absolutely love using Jack & Jill. It’s super innovative and the potential is clear. I’ve spoken to Jack a few times, once when he was brand new and then again recently and the progress has been impressive. He’s shared highly relevant roles that I didn’t even know existed, and is removing the heavy lifting from my job search. I’d 100 percent recommend him to anyone looking for their next role.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Jack and Jill

Jack and Jill

It seems you have tumbled down the hill !

So much for your AI - first it said I am verified, then failed to move to the next screen, and then told the verification process had failed....

kind regards

Richard

2 January 2026
Unprompted review
Rated 4 out of 5 stars

This was something new and innovative…

This was something new and innovative and after some time working back and forward it actually produced some great results, but by then I had already found a new role. If I'd have known about it earlier that would have been great. I think it's really useful to have it searching in the background once a month for me now.

1 September 2025
Rated 4 out of 5 stars

a good support for your job search

It is a useful AI as it gives you roles you might not have thought about. However the roles are sometimes a bit off, for example proposing roles outside of your country. So a good support but would need some fine tuning. It does mimic a human conversation which is a good point too.

19 December 2025
Rated 5 out of 5 stars

A great product that is actually…

A great product that is actually solving a genuinely unmet need using AI, and not just putting a branded wrapper over ChatGPT.

The team are really responsive and shipping incredibly fast - the product has come on leaps and bounds even in the short period I've been using it. Would recommend it to anyone either seeking a new role or hiring new talent - the best new service I've come across for a very long time.

19 December 2025
Rated 5 out of 5 stars

I would recommend Jack and Jill to…

I would recommend Jack and Jill to anyone looking for work. It has helped me find opportunities I would have otherwise missed, including interviewing for a role I would love to have. Plus there are some new features which look great too.

19 December 2025
Rated 3 out of 5 stars

A very good concept but needs…

A very good concept but needs improvement like I received the job links that were either broken or no longer active and had to reiterate my requirements several times

1 October 2025
Rated 5 out of 5 stars

Jack

Jack is great he is targeted and seeks out my needs. His gentle reminder emails are motivating

19 December 2025

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