Jack & Jill Reviews 175

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with the artificial intelligence, mentioning that it occasionally provided irrelevant job suggestions or experienced glitches. A few other people also felt that the app could be improved, citing problems with functionality and responsiveness.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff, particularly a specific staff member,... See more

Artificial intelligence

Reviewers mention ambiguous feedback about artificial intelligence. Many customers praise the AI for being... See more

Service

People report positive experiences with service. Customers highlight the quality of work, clear... See more

Application

Customers consistently note positive experiences with the app, finding it a great tool for job applications.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great: providing opportunities I haven't found elsewhere. Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which o... See more

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to rev... See more

Rated 5 out of 5 stars

Jack & Jil is impressive. The conversation is natural, quick, and surprisingly human. What stood out to me most is how well it adapts to your CV and the questions it asks to understand the things you... See more


Company details

  1. #40 of 41 best companies in Recruitment

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

3.9

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Proactively scans new jobs according to my preferences

For me, the experience so far has been great. Jack scans jobs for me according to my preferences and values - which are a somewhat non-trivial combination - and proposes relevant jobs to me. It’s not perfect, but it does provide value for me. What I like the most is that it does this proactively.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

More Bugs Than Features — Feels Like Beta Testing for Free

I signed up for Jack&Jill.ai expecting an AI-powered recruitment tool. What I got instead was a glitchy, confusing, unfinished product that can’t even handle a basic application process.

Their AI “Jack” crashed repeatedly, asked irrelevant questions, and then… nothing. No follow-up, no acknowledgement of my application, no feedback — just silence.

But the best part? Days later they emailed me asking for “feedback” through a 4-minute survey for a chance to win a £300 Amazon gift card.
Nothing says professional like bribing your users to pretend the system works.

If you want a polished, reliable platform to support your job search, look elsewhere.

If you want to be an unpaid QA tester for a buggy prototype, Jack&Jill.ai is perfect.

Avoid for now. They have a long way to go.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

A solid 5 stars for this genius…

A solid 5 stars for this genius technology that made me feel like I was actually being supported and cared for. What a weird world we live in. But I have actually landed my dream role thanks to this company, so I'm very happy! I'm still chatting with Jack to find little gigs here and there.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

We visited the Jack and Jill Pub for…

We visited the Jack and Jill Pub for lunch on a cold and wet winters day. We received a warm welcome on arrival from the staff and an open fire. There was a good selection of home cooked meals, which were generously served. The quality of our meals was also excellent and served quickly. For example the vegetables were not over cooked. All in all, we felt that the meal was good value for money.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Total vapourware

Barely works. Just a voice bot that wastes your time and parrots your comments. Takes so long and gets you no closer to jobs

26 November 2025
Unprompted review
Rated 1 out of 5 stars

It's completely useless - definitely avoid.

It's completely useless. After a 45 minute call with a bot that asked circular questions, I got no job offers.

MUCH less efficient than a real recruiter, who are normally pretty terrible anyway.

Definitely avoid this complete joke of an app.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Jack helped me articulate my strengths

I had a great experience with Jack. I felt I was having a discussion with someone with my best interests at heart. When Jack asked me to list my superpowers I asked Jack to help me identify them. A human interviewer would frown upon that, but Jack free of judgement helped me identify them!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, I posted a role and was introduced to a handful of strong candidates by Jill the same day. It was faster and cheaper than recruiters and my girlfriend has used Jack to find niche roles so much easier than LinkedIn.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Jack is great

Jack is great! Super personable and helpful. Unlike recruitment agents, has the right incentives and is super improved lately.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Better than a human recruiter

Really like the experience of using Jack to job hunt and as a career coach. I even used it to write a scholarship application for me given it knew so much about my interests and ambitions. So much better than a normal recruiter.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I rarely give something 5 stars

This is different. And I am speaking as an Ex-Recruiter.
Why?

A) From a job seeker aspect there are so many AIs out there to "job hunt" for you and charge you out of the butt. This one doesn't.

B) I was an early USA adopter. I mean EARLY. I noticed flaws. I was sad. I sent an email over pointing out the struggles I had, not expecting to hear anything. I was absolutely gobsmacked not only to get a response, but from C-suite wanting to set up a video call to talk to me in depth about my experience! CUSTOMER SERVICE is why I am giving this 5 stars (seriously I was dumbfounded).

C) I have seen drastic updates in just the last 8 months and it keeps getting better and better. When I have seen Jack act "naughty" or start hallucinating I will tell him to report on himself (LOL) so the engineers know. It gets resolved pretty quickly.

D) My only suggestions for improvement-
*sometimes talking to Jack can get tricking with Calling/microphone issues (not all the time- sometimes) if that could get fixed, that would be amazing.
*It would also be nice if we could see a running list of jobs we applied too (they disappear after awhile).
*Lastly- this is really just me doing double checks on Jack- if he does a search and says he couldn't find anything, I would like the option to double check behind him. Some fields (like Human resources) title things really bizzare and I have caught things that were filtered out in the past that shouldn't have been. He seems to like more tech jobs than blue collar jobs (based on friends use of Jack)
*For some reason Jack still likes to send expired postings despite a rule I gave him not to do it. Not sure since he is pulling from 3rd party sites instead of direct from companies in some cases.
*Jack gets confused sometimes on geography. He was REALLY confused with USA geography months ago (drastic improvement there!) But for some reason keeps thinking Krakow and Bunos Aires are remote work eligible for USA folks (hahaha).

KEEP ROCKING ON!!!

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Didn't get past account setup

Extremely poor experience using this app. I signed up and created my account. Tried the initial call with "Jack" multiple times but it would not work - could not hear anything, wasn't able to respond to what I was saying. Total waste of my time. Within less than 10 minutes I'd emailed their legal team with a request to permanently delete my account and all associated personal data.

4 November 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Hollie,

Thank you for sharing about your experience. I'm sorry you didn't manage to speak with Jack—I'm well aware that must have been frustrating.

We've also received your request to delete your data, which will be actioned within 7 days.

However, I'd love to jump on a call with you so we can troubleshoot together, and you can make the most of Jack. Oftentimes audio issues can be resolved by something as simple as switching devices or browsers!

I completely appreciate you've already invested a lot of time—but if you're open to this, simply follow up on the email you sent earlier today. Else, I'll proceed with the deletion.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 1 out of 5 stars

Trash company

Trash company. They constantly post fake job roles everywhere just to test their platform for free with real candidates

27 October 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi UI,

Thank you for taking the time to share your thoughts. I'm sorry you haven't had the best experience thus far.

To be clear—all the roles we advertise are real (albeit anonymised) jobs Jill manages on behalf of our clients.

As stated in the job descriptions, you're right that to complete your application you need to speak with Jack. However, that's solely to ensure he has enough context to match you with the role you're interested in—and also any others that may be a good fit.

If you drop us a note at hello@jackandjill.ai, I can have a look at your profile and let you know the status of your application.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 2 out of 5 stars

platform ltd to what it can do

as a recruiter with 11 years experience this platform only takes into account white collar worker jobs for tech companies , not blue , green or pink collar companies or workers very ltd, however i do like the ai bot

25 October 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Manj,

Thank you for taking the time to write a review and for the kind words about Jack, even if you felt let down by his suggestions.

You're right that most of the companies Jill works with are tech-focused. The good news is that Jack also surfaces roles he finds online, often from company job boards—and that includes blue collar, non-tech jobs.

I'd love to jump on a call so I can learn more about your experience (as unfortunately I can't find your profile!).

If you're willing to spare 30 minutes, please send an email to hello@jackandjill.ai so we can get something in the diary.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 1 out of 5 stars

Very frustrating experience

Very frustrating experience. No way near comparable to working with a human recruiter.

18 September 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Baker,

Thank you for sharing your thoughts. I'm really sorry you were disappointed with the experience.

I'd love to understand where Jack fell short, and if and how we can rebuild your trust.

Completely understood if you think you've already invested enough time—but if you're happy to jump on a call, please send an email to hello@jackandjill.ai.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 1 out of 5 stars

All the 5 star reviews are by…

All the 5 star reviews are by candidates. Not one from a client suggesting they have found anyone by using the platform!!

21 October 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Paul,

Thank you for sharing your thoughts.

If you're thinking about using Jill to hire (or wondering how it all works behind the scenes!), I'd suggest giving this page a read: https://jackandjill.ai/first-jill.

There, you'll be able to browse through a few client testimonials, with more coming up soon.

We'd be more than happy to discuss your needs in more detail and help dispel any doubts—simply drop us a note at hello@jackandjill.ai and we'll get something in the diary.

Best wishes,
Ainhoa Arias - Founding Operator & Candidate Experience Lead

Rated 1 out of 5 stars

Awful experience - data privacy nightmare

As someone who uses AI all the time for work and my own interests and finds it super useful, I was curious to see this application of AI. Unfortunately, it's completely gung-ho with sharing your private/confidential data. By default it automatically sends your cv/profile to employers. The FIRST job it recommended for me was MY OWN EMPLOYER, despite me specifically blacklisting them in their settings. Shockingly bad controls for such sensitive data. Do yourself a favour and avoid.

16 September 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Rene,

Thank you for sharing your experience. We are really sorry you had such a stressful interaction.

To be clear, your profile wasn't shared with your current employer. Jack surfaces two types of roles—ones from our customers who work with Jill, and ones he finds online. The role you reference was one he found online, so there was never any contact with your employer. But we still appreciate your experience fell short of our standards.

We do really care about data privacy and are very aware of the sensitive nature of looking for a new job. We are working on making profile visibility options (and what they mean) clearer and ensuring roles with your current or blacklisted employers are never shared—including roles found online. And we hope this helps reassure you that your feedback matters.

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

Rated 5 out of 5 stars

Couldn’t rate higher

Couldn’t rate higher! Felt like the best most attentive, professional and productive conversation I’ve ever had with a recruiter! Found and secured my dream job through Jack. Will be back when looking for my next role on the career ladder and have recommended to all my friends.

3 September 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Catherine,

Thank you for your kind words—they really made our day!

We'd love to hear more about your story. If you're happy to jump on a call with a member of the team, send us an email at hello@jackandjill.ai.

Otherwise, we wish you and your friends the best of luck.

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

Rated 5 out of 5 stars

Comfort and Safety

Jack and Jill AI helped me set expectations and identify qualities in my personality and career experiences worth highlighting in a more interactive, patient, and non-judgmental way than any other phone call with a recruiter. Jack and Jill AI has set a new benchmark of comfort and safety for recruiter calls that, so far, hasn't been beaten.

2 August 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Peter,

We're elated you found Jack encouraging and safe.

We'd love to hear more about your story. If you're happy to jump on a call with a member of the team, send us an email at hello@jackandjill.ai.

Feedback like yours is a great reminder of the mission we set out to achieve - so thank you.

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

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