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See what reviewers are saying

Rated 5 out of 5 stars

I have been playing here for a while now, and my experience has been quite positive. There have been both ups and downs, but overall, it has been a good experience. The people here are helpful and kin... See more

Company replied

Rated 5 out of 5 stars

Overall jackpoty, is a reliable and good operating casino, it doesn’t allow you to over bet your bonuses and then saying you void or cancelled the bonus after a major win , they are stable and overall... See more

Company replied

Rated 1 out of 5 stars

Jackpoty Casino Blocked My $500 Withdrawal — You’re Not Alone I’ve been trying to withdraw $500 CAD from Jackpoty Casino since October 09, 2025, and the experience has been nothing sho... See more

Company replied

Rated 1 out of 5 stars

Whoever read this, I am sincerely begging for your help. Please, I'm asking you to speak to them on my behalf about my situation I can receive the prize I rightfully won. I am pleading from the b... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling house
  4. Gambling Service

Written by the company

Welcome to Jackpoty, your ultimate destination for premium online gaming and nonstop entertainment. Designed for players who crave excitement, quality, and reward, Jackpoty is a fully licensed and regulated online casino offering a safe, secure, and seamless gaming environment. Whether you're spinning the reels of high-paying slots, mastering strategy at the tables, or immersing yourself in real-time live dealer games, we bring the thrill of the casino directly to your screen—anytime, anywhere. At Jackpoty, we take pride in offering a gaming experience that goes beyond the basics. Our platform features a wide selection of top-rated games from the industry's leading providers, ensuring smooth gameplay, stunning visuals, and fair outcomes. Whether you're a casual player or a seasoned high roller, there's always something new and rewarding waiting for you. One of the true highlights of Jackpoty is our exclusive VIP Program, tailored to reward our most loyal players with unparalleled benefits. Enjoy perks like dedicated account managers, faster withdrawals, customized promotions and luxury gifts. This is more than just a loyalty program—it's your ticket to a truly personalized and elevated casino experience. With generous welcome bonuses, ongoing promotions, mobile-friendly gameplay, and round-the-clock customer support, Jackpoty is more than just a casino—it’s a community built for winners. Join Jackpoty today and discover why players around the world choose us for excitement, trust, and big rewards.


Contact info

3.8

Great

TrustScore 4 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have always had a very positive…

I have always had a very positive experience when visiting the website and the support team always attentive to my queries handling them in a timely and professional manner. Special mention to Kayla who is always so helpful and kind. Thankyou very much!

7 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello Angela,

Thank you so much for your feedback!
Our VIP Managers are happy to assist you at any time!

Kind regards,
Jackpoty Casino

Rated 5 out of 5 stars

Great site with excellent service 👌

Great site with excellent service 👌

Lot's of different games

Fast payouts usually within 24hrs

7 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello Jay,

Thank you so much for your feedback!

Kind regards,
Jackpoty Casino

Rated 5 out of 5 stars

Amazing service from my VIP manager…

Amazing service from my VIP manager Kayla ☺️ quick and same day withdrawals with an overall great experience!

7 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello Shopper,

Thank you for your great review!

Kind regards,
Jackpoty Casino

Rated 5 out of 5 stars

Great games and service from my VIP…

Great games and service from my VIP manager Lola, fast cash outs! Love it!

6 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello Josh,

Thank you very much for your review!

We're happy for every positive impression that we have left!

Kind regards,
Jackpoty Casino

Rated 5 out of 5 stars

Super good…..

6 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello,

Thank you for your five-star review!

Kind regards,
Jackpoty Casino

Rated 5 out of 5 stars

An honest review . From an AU player

Overall jackpoty, is a reliable and good operating casino, it doesn’t allow you to over bet your bonuses and then saying you void or cancelled the bonus after a major win , they are stable and overall with a bit of patience any issues that I’ve had they seem to find some balance an resolved to best possible outcome for both party’s, then there is the other factor of VIP manager , Lola is and has been my one and sole manager . I can’t say anything other then she’s been fantastic , whether it has been for exclusive gift or bonuses , or whether it was reviewing a problem I had or even from time to time , individually inspected my transactions to verify there were no discrepancies . And just keeping in touch and genuinely showing some care as a VIP host should while always asking for feedback or reviews on things and taking players input or suggestions. Is the sole reason I haven’t played at other casinos. So thanks again Lola . In final no casino is perfect but whether or not this one suits you , you will have to try and see . But they are legit!

6 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello J.,

Thank you for your wonderful five-star review!

We strive to provide the best possible service to our clients, and we're happy to see that our efforts left a positive impression!

Please feel free to contact us and Lola again whenever you need to.

Kind regards,
Jackpoty Casino

Rated 5 out of 5 stars

Overall Experience

I have been playing here for a while now, and my experience has been quite positive. There have been both ups and downs, but overall, it has been a good experience. The people here are helpful and kind.

6 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello John,

Thank you for your kind feedback!

We're happy to hear that your experience with our site has been positive!

Best regards,
Jackpoty Casino

Rated 5 out of 5 stars

Top site

I’ve been playing with jackpoty for 3 years now and never had a problem, great service great wins and highly recommend to anyone keen to play online slots 👌🏼

5 November 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello Rob Cahill,

Thank you so much for this positive feedback!

We will do our best to continue providing the well-deserved experience, and don't forget to contact us for anything that you might need!

Kind regards,
Jackpoty Casino

Rated 5 out of 5 stars

Legit and good support

I had a very positive experience.
Support has been surprisingly attentive and even gave me a few small bonus gifts.
There was a reasonable turnover requirement attached to them, but I managed to complete it and I ended up in profit.

My withdrawal was processed within 2 days and everything arrived correctly on my bank account.
Support was always reachable, respectful and quick to clarify things.

The website itself runs smooth on my side – no notable lags or freezes like on many other platforms I used before.

Overall: so far everything has been reliable and transparent for me.

4 November 2025
Jackpoty logo

Reply from Jackpoty

Hello Holger S.,

Thank you for your wonderful five-star review!

We strive to provide the best possible service to our clients, and we're happy to see that our efforts left a positive impression!

Please feel free to contact us again whenever you need to.

Kind regards,
Jackpoty Casino

Rated 1 out of 5 stars

Jackpoty Casino Blocked My $500…

Jackpoty Casino Blocked My $500 Withdrawal — You’re Not Alone

I’ve been trying to withdraw $500 CAD from Jackpoty Casino since October 09, 2025, and the experience has been nothing short of exhausting. I submitted everything they asked for — KOHO and BMO bank statements, confirmation emails, transaction history, and even a live chat where their own agent confirmed the deposits.

Instead of processing my withdrawal, they stalled for days with vague requests and then closed my account without warning. No payout. No explanation.

What makes this even more upsetting is that I’ve won before using the exact same deposit method. They gave me grief then too, but after submitting everything they asked for, they released the funds. This time, I did the same — and they shut me out.
I’ve learned that I am not alone so if you have been scammed by Jackpoty lets connect, share our experiences and hold them accountable no one should have to fight this hard just to access their money!

Jackpoty Casino is operated by Dama N.V., a company registered in Curaçao under license OGL/2023/174/0082. I’m beginning to file complaints with:

• The Curaçao Gaming Control Board
• Consumer Protection Ontario
• And I’m preparing a Small Claims Court case

If this has happened to you, speak up. We deserve better.

8 October 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello Dani,

Please remember that you can contact our support team, and we will be happy to assist you with any questions about your account. Unfortunately, we are missing some personal details needed to review your case and provide specific information.

Kind regards,
Jackpoty Casino

Rated 1 out of 5 stars

$1,190 us dollar

Whoever read this,
I am sincerely begging for your help. Please, I'm asking you to speak to them on my behalf about my situation I can receive the prize I rightfully won. I am pleading from the bottom of my heart please, just let me have what I've won. I've been holding on to hope that someone will listen and understand how much this means to me.
It's been nearly a month since my account was closed. I've complied with everything you asked, submitted all my details, and followed every instruction. Please, I'm asking for a little fairness and compassion. I truly need your help. Please team jackpoty, have a heart.

Sincerely,
Derek Wilson

17 September 2025
Unprompted review
Jackpoty logo

Reply from Jackpoty

Hello Derek,

Please remember that you can contact our support team, and we will be happy to assist you with any questions about your account. Unfortunately, we are missing some personal details needed to review your case and provide specific information.

Kind regards,
Jackpoty Casino

Rated 1 out of 5 stars

I wonder how many people they rip off per day?

This company is absolutely over the top when it comes to paying out. Getting your money or winnings is virtually impossible. I have sent them 10 different versions of my proof of purchase from the my bank and they find fault with every picture I send. I would love to find a way to get my money but I will be in the grave before that happens.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Please pay attention

Please pay attention. It is a very bad casino. If you win or try to withdraw money, you will be humiliated until you die. I won $8,000 and tried to withdraw to my card. The withdrawal was cancelled. Then they said you must register in a wallet to transfer money. Every day there is a delay. It is a very bad feeling. Scam and scam casino. Please pay attention.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

The worst online casino ever

The worst online casino ever. Don't even think about signing up there. I deposited $400 and after two minutes I realized all the live roulettes were block to my country so they told me ok cancel and send the money back. I did that but they did not tell me that i need to send my baby's hair to get that back. so many papers and for their luck, I paid with crypto so no way I can get it with a chargeback. Horrible, they stole 400 but I will get a Jackpot from them. ahhahaah

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Such a waste of money

Such a waste of money, spin after spin and no wins or such a small percentage of your vet until you spin through all your money and never even get any kind of win ever. Don't waste your time and money this site will take your money only

16 June 2024
Unprompted review

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