JackRabbit Reviews 2,132

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Just had received an email that my whole order was refunded due to item being oversold. Going through the online checkout does not ensure the securing of purchased product. This is completely unheard... See more

Rated 1 out of 5 stars

refused to delete payment (credit card) on my account and said they do not help customers. Wow! This is an absolutely awful racket scam company. If you work with a company that uses this racket BEWARE... See more

Rated 1 out of 5 stars

They were easy and reasonable with pricing to PUT AN ORDER THROUGH. BUT.....returns/exchanges are a NIGHTMARE. I realize it's a pandemic and we need to have extra patience. However, I have called-no o... See more

Rated 1 out of 5 stars

I purchased ASICS running shoes that were clearly defective with fabric that pulled apart at all points of tension. When sent pictures, Jackrabbit customer service simply refused to back up their sale... See more

Company details

  1. Shoe shop
  2. Clothing Shop

Information provided by various external sources

We offer more products and solutions for your run than you even know exist. But first and foremost, we are in the business of matchmaking and problem solving for your feet. While we’re happy to geek out with you on technical components of the running shoes we sell (we are experts after all), we also want to make sure you’re comfortable and happy when you run.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

refused to delete payment (credit card)…

refused to delete payment (credit card) on my account and said they do not help customers. Wow! This is an absolutely awful racket scam company. If you work with a company that uses this racket BEWARE! This should be illegal and I'm reporting the CPB.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

I played and went into free spin had…

I played and went into free spin had $242.00 and wons $100 when I came out of spins I had the same amount I had they took the $100 and went to support and they act like they couldn’t see my play history and like other you can see your play history the bet the wins and your lose and they gone tell me if they see something they will get back which I knew all of it was a lie they steals you winnings game lags freezes up and when you see that you run what you got if not the lags and freezing will eat your money up and the referral line link came off no limited coin site and they are to be ashamed and they have the same game and freezes and lags if you play with them pay attention and then your money is gone your ahead snatch what you got and run fast as you can.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

I am still chasing to get paid

I am still chasing to get paid. Its been 2 months and the help desk keeps stating accounting will escalate payment. This company should be investigated by the labor board

26 June 2024
Unprompted review
Rated 1 out of 5 stars

Went to the Jack Rabbit at Derriford…

Went to the Jack Rabbit at Derriford for Sunday lunch three weeks ago. I ordered from the table and as part of the transaction I was shown tip percentages to be added. Being old school I chose not to tip at that point. I prefer to do this on merit, not because it is expected.

I took delivery of our meals in a prompt time, however it looked as if it had been thrown on the plate. The meat was on top of the veg!

On eating this I noticed that the veg were neither peeled or scrubbed and they weren’t cooked either! I am a crunchy veg girl. I like a bit of texture to my vegetables, however, this was ridiculous, I couldn’t even cut them. The gravy was tasteless except for salt.

In hindsight I was glad I did not tip. No member of staff came to the table to check on the reception of the meal. I would have been hopping if I had left a tip for such slovenly service.

28 January 2024
Unprompted review
Rated 1 out of 5 stars

Any good review on here is probably…

Any good review on here is probably fake.

They have turned off their phones so impossible to talk to anyone. Had to file complaint with BBB to get refund. They blame everything on covid but covid is no excuse for poor customer service.

17 November 2021
Unprompted review
Rated 1 out of 5 stars

Sent me defective shoes

I ordered a pair of hokas and they were sent to me in a box that looked as though it had already been returned multiple times. The left shoe was defective and painfully unwearable. The customer service was awful. I basically had to jump through hoops just to return a defective product that should not have been sent to me in the first place. Don't waste your time with this company. Use Zappos shoes instead or go to a brick and mortar running shop.

11 November 2021
Unprompted review
Rated 1 out of 5 stars

Never buy from this company

Never buy from this company; if the size is not correct, you may have to simply throw your stuff out as shipping cost are very high. Even for a defect they wont refund shipping cost. It it same as no returns.

21 October 2021
Unprompted review
Rated 1 out of 5 stars

JackRabbit Purchase Leaves Me Underwhelmed

I am incredibly disappointed with my recent purchase from JackRabbit.com. I ordered 2 pairs of Nike Pros, sized small for my daughter. When the order arrived and she tried on both pairs she informed me that one fit and the other did not. Given that both are labeled as size S on the fabric this is confusing, but possibly a result of one pair being manufactured in Jordan and the other in Vietnam. Regardless, when I contacted customer service I was advised that they do not accept returns of underwear.
While I would argue that Nike Pros are not underwear (my daughter at least wears underwear under the shorts), I understand the policy. Except for the fact that the products are defective in that they are not sized properly.
I will not be shopping at their site again and would recommend that no one shop for Nike Pros or any other type of "underwear" given you can not guarantee what you will be receiving.

27 September 2021
Unprompted review
Rated 2 out of 5 stars

You Get What You Pay For

The way they pack their shoes for shipment is a total mess. They just stuff the shoebox in a bag and it arrives at your home smashed up and almost flat! The shoes I received arrived looking flat and used. I guess you get what you pay for through this site. This was my first time purchasing shoes through this site and I doubt I will be making another one no matter how good the sale price is.

28 July 2021
Unprompted review
Rated 2 out of 5 stars

No free return shipping. You better know the shoes will fit.

Jackrabbit goes to great lengths to appear as if they have a normal free return policy if a pair of shoes does not fit. You have to go deep into the return page to see that they in fact do not offer free return shipping. That is on the customer. They also have a form you have to fill out and add in your original purchase info. You can't simply click on a past order to initiate a return. That would be too easy and it seems they prefer hurdles in the return process. I won't be purchasing from them again when places like Amazon and Roadrunner are so much easier.

13 June 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look