Just had received an email that my whole order was refunded due to item being oversold. Going through the online checkout does not ensure the securing of purchased product. This is completely unheard... See more
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refused to delete payment (credit card) on my account and said they do not help customers. Wow! This is an absolutely awful racket scam company. If you work with a company that uses this racket BEWARE... See more
They were easy and reasonable with pricing to PUT AN ORDER THROUGH. BUT.....returns/exchanges are a NIGHTMARE. I realize it's a pandemic and we need to have extra patience. However, I have called-no o... See more
I purchased ASICS running shoes that were clearly defective with fabric that pulled apart at all points of tension. When sent pictures, Jackrabbit customer service simply refused to back up their sale... See more
Company details
Information provided by various external sources
We offer more products and solutions for your run than you even know exist. But first and foremost, we are in the business of matchmaking and problem solving for your feet. While we’re happy to geek out with you on technical components of the running shoes we sell (we are experts after all), we also want to make sure you’re comfortable and happy when you run.
Contact info
United States
- service@jackrabbit.com
- jackrabbit.com
Hasn’t replied to negative reviews
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I really like shopping here.
There isn't much to say, I really like shopping here.
Visited store in Richardson
Visited store in Richardson. Due to family/life issues, been out of the running scene for a long time. I was very dismayed at the small amount of merchandise available at the store. The only store clerk available was somewhat helpful. Found out much later that my beloved store(s) (another is on Mockingbird in Dallas) was no longer owned by the same people. The store was cold, uninviting and bare minimum. UT is down the street, the students should be knocking down the doors to get in, but not. In future, I may visit the only family-owned store remaining in town.
Great experience
My first time buying from JackRabbit
My first time buying from JackRabbit. They sent me a defective item.
Ordered a Brook running bra and one of the hooks was unanchored (pulled way out of the fabric) and the wire was bent open making it inoperable to clasp. Really obvious upon inspection that the bra was a return item that got put back into stock. Not worth the time and energy to return just to save a few bucks. Never ordering from them again.
To be fair, I recently received the wrong item in the correct box from Amazon which even had an inspection sticker. Maybe the growth in online shopping is becoming too much for these companies? Bummer.
Great experience with helping out my…
Great experience with helping out my son gettting fitted for cross country shoes.
I was able to find exactly what I…
I was able to find exactly what I needed at JackRabbit. It was shipped promptly. I will definitely be shopping here again!
Never had any problems
Really helpful
Really helpful. I was able to find the perfect shoes in a small amount of time thanks to the knowledgeable staff.
Fast Shipping
Had never ordered from Jackrabbit before, had a seamless shipping process and arrived promptly. Would buy from again.
Application
I found the application to be dry and gritty so I swipe it on then rub in with my hand. It seems to work well. The Rogue scent is more of a masculine scent.
Can't remember who helped me but he was…
Can't remember who helped me but he was very good
Used to have better prices.
No email response
Have sent a few emails regarding the point system and why my points are not available while shopping online. No response.
I love my shoes from this store.
Ease of access
Ease of access, great products, great customer service! I will buy from them, again.
amazing people
Love the staff
Love the staff. Most helpful. Our local store doesn't carry enough of my favorite shoes. Altra shoes give me the cushioning and wide toe box to make my feet happy.
Very good Products,
Very good Products,
Great to buy from, and fast shipping, I'll order again, thanks
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