JackRabbit Reviews 2,132

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Just had received an email that my whole order was refunded due to item being oversold. Going through the online checkout does not ensure the securing of purchased product. This is completely unheard... See more

Rated 1 out of 5 stars

refused to delete payment (credit card) on my account and said they do not help customers. Wow! This is an absolutely awful racket scam company. If you work with a company that uses this racket BEWARE... See more

Rated 1 out of 5 stars

They were easy and reasonable with pricing to PUT AN ORDER THROUGH. BUT.....returns/exchanges are a NIGHTMARE. I realize it's a pandemic and we need to have extra patience. However, I have called-no o... See more

Rated 1 out of 5 stars

I purchased ASICS running shoes that were clearly defective with fabric that pulled apart at all points of tension. When sent pictures, Jackrabbit customer service simply refused to back up their sale... See more

Company details

  1. Shoe shop
  2. Clothing Shop

Information provided by various external sources

We offer more products and solutions for your run than you even know exist. But first and foremost, we are in the business of matchmaking and problem solving for your feet. While we’re happy to geek out with you on technical components of the running shoes we sell (we are experts after all), we also want to make sure you’re comfortable and happy when you run.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Visited store in Richardson

Visited store in Richardson. Due to family/life issues, been out of the running scene for a long time. I was very dismayed at the small amount of merchandise available at the store. The only store clerk available was somewhat helpful. Found out much later that my beloved store(s) (another is on Mockingbird in Dallas) was no longer owned by the same people. The store was cold, uninviting and bare minimum. UT is down the street, the students should be knocking down the doors to get in, but not. In future, I may visit the only family-owned store remaining in town.

9 August 2018
Unprompted review
Rated 1 out of 5 stars

My first time buying from JackRabbit

My first time buying from JackRabbit. They sent me a defective item.
Ordered a Brook running bra and one of the hooks was unanchored (pulled way out of the fabric) and the wire was bent open making it inoperable to clasp. Really obvious upon inspection that the bra was a return item that got put back into stock. Not worth the time and energy to return just to save a few bucks. Never ordering from them again.
To be fair, I recently received the wrong item in the correct box from Amazon which even had an inspection sticker. Maybe the growth in online shopping is becoming too much for these companies? Bummer.

4 August 2018
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful. I was able to find the perfect shoes in a small amount of time thanks to the knowledgeable staff.

5 July 2018
Unprompted review
Rated 5 out of 5 stars

Fast Shipping

Had never ordered from Jackrabbit before, had a seamless shipping process and arrived promptly. Would buy from again.

4 July 2018
Unprompted review
Rated 4 out of 5 stars

Application

I found the application to be dry and gritty so I swipe it on then rub in with my hand. It seems to work well. The Rogue scent is more of a masculine scent.

4 July 2018
Unprompted review
Rated 3 out of 5 stars

Love the staff

Love the staff. Most helpful. Our local store doesn't carry enough of my favorite shoes. Altra shoes give me the cushioning and wide toe box to make my feet happy.

29 June 2018
Unprompted review

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