Jackson-Stops Reviews 

540
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and highly efficient communication throughout various property transactions. Local people note that the team consistently goes above and beyond, keeping clients thoroughly well informed and managing property viewings smoothly without any fuss. Some reviewers were not happy with communication gaps, mentioning that certain local branches completely ignored emails or failed to return enquiries in a timely manner. A few consumers also felt that the overall manner during specific interactions came across as rather unhelpful, dismissive, or occasionally unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendly... See more

Service

Customers consistently note positive experiences with service, describing the process as efficient,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising the fast answers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non star... See more

Company replied

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(540)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have recently purchased a house…

We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward

17 October 2025
Unprompted review
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Reply from Jackson-Stops

Dear Victoria, a wonderful five star review for Jackson-Stops Taunton - thank you. We strive to provide helpful support to every client and so we are pleased to hear this is what you experienced.

Rated 5 out of 5 stars

I recently sold my property through…

I recently sold my property through Jackson-Stops Sevenoaks .The knowledge of the market led to a quick sell of my property . Big thank you to Chris and Gaynor for their guidance which took away my stress of moving .

21 August 2025
Unprompted review
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Reply from Jackson-Stops

Dear Mrs Leach, we are very pleased to hear the sale of your home was conducted with clear market knowledge and thank you for taking the time to leave a five star review of Jackson-Stops Sevenoaks.

Rated 5 out of 5 stars

High quality and substantial publicity

Very good brochure and a great amount of publicity.

Attentive staff who were helpful all the way through to the sale.

26 September 2025
Unprompted review
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Reply from Jackson-Stops

Dear Rodney, thank you for taking the time to leave a five star review of Jackson-Stops, and we are happy to hear you loved the marketing brochure and that our staff were attentive to you needs.

Rated 5 out of 5 stars

Excellent personal service

Rosanna Diaper’s personal service made the stress of selling and buying a house bearable. She and the other staff at Jackson-Stops always answered queries, returned calls and kept us up-to-date with progress. Nothing but praise from start to finish.

1 October 2025
Unprompted review
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Reply from Jackson-Stops

Thank you so much for your five star review of Jackson-Stops Bury St Edmunds and we are pleased to hear Rosanna provided such an excellent service.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Laura from the rental department (Bury St Edmunds branch) has always demonstrated exemplary professionalism and efficiency. The process of enquiring, applying for and subsequently renting a property through Jackson Stops has been easy to navigate and thus a positive experience.
Many thanks once again to Laura!

16 September 2025
Unprompted review
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Reply from Jackson-Stops

Dear Portia, a wonderful five star review for Jackson-Stops Bury St Edmunds - thank you. We are very pleased to read that you would recommend us!

Rated 5 out of 5 stars

We had a great experience selling our…

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great.
They have constantly kept us informed, helped move the sale forward to completion in a very professional way. All potential issues were resolved and moved forward thanks to Charlie and the team. Will definitely use Jackson stops again in the future. Thank you

24 September 2025
Unprompted review
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Reply from Jackson-Stops

Dear Charles, thank you for your five star review of Jackson-Stops. We are delighted to hear about your positive experience when selling your home and that you will definitely use us in the future.

Rated 5 out of 5 stars

hassle free

hassle free, expertly handled.
Laura Knows her stuff

1 September 2025
Unprompted review
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Reply from Jackson-Stops

Dear Mark, we're delighted that your experience with Laura was hassle-free and expertly handled. Thank you for your five star review of Jackson-Stops.

Rated 5 out of 5 stars

All down to Laura and her expertise in…

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease and installs confidence through out. We are happy using J-Stops but would always want Laura to handle our business

15 October 2025
Unprompted review
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Reply from Jackson-Stops

Dear Keith, a lovely five star review for Jackson-Stops - thank you, and we will pass on your kind words to Laura. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Couldn't recommend them more

Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.

14 October 2025
Unprompted review
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Reply from Jackson-Stops

Dear Mrs Bevan, it is wonderful to receive such a glowing recommendation, and we will pass on your thanks to our Bury St Edmunds team. Thank you and best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Feedback:

Feedback:
My experience with the company was great, especially with Rob! The team showed excellent communication throughout the process — they were always responsive, helpful, and kept me updated every step of the way. I really appreciated how professional and approachable he was.

What the company is doing well:

Great communication with clients

Quick and responsive to queries

Professional and friendly service

Keeps clients informed at every stage

6 October 2025
Unprompted review
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Reply from Jackson-Stops

Dear Chantel, a wonderful five star review of Jackson-Stops, and in particular your experience with Rob - thank you. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Recognition for Exceptional Service

Recognition for Exceptional Service – Laura Howard Lettings
manager Bury St Edmund’s

I am writing to formally acknowledge the outstanding service provided by Laura Howard, who has been an exemplary representative of Jackson-Stops throughout my recent lettings experience.

From the outset, Laura demonstrated exceptional professionalism, a no nonsense approach, and a genuine commitment to her clients and customers. Laura’s communication was always clear, timely, and proactive, and she consistently went above and beyond to address every detail with care and precision.

Laura’s ability to balance professionalism with a personable, client-focused approach made the entire experience both seamless and reassuring. It is clear that she takes great pride in her work and in upholding the high standards of the Jackson-Stops brand.

I believe Laura’s dedication and performance are truly deserving of recognition at a senior level. She is a credit to your organisation and an outstanding ambassador for Jackson-Stops’ values of quality, integrity, and service excellence.

Yours sincerely,

Nicholas Mitford

16 September 2025
Unprompted review
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Reply from Jackson-Stops

Dear Nicholas, we are delighted that you took the time to leave a five star review for Jackson-Stops, and in particular your experience with Laura from our Bury St Edmunds branch. We are so pleased to hear that Laura provided an outstanding service, and that you regard her as an exemplary representative of Jackson-Stops. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

My Grade 11 listed property with…

My Grade 11 listed property with numerous contraventions proved extremely difficult to sell over an extended period of time.The presentation and marketing attracted multiple viewings, but potential purchasers were not prepared to accept the cover provided by the unambiguous, comprehensive indemnity.
Despite the uphill head wind battle, my agents accepted I could not accept any of the numerous low ball offers and persevered and eventually got it over the line. Since I'm away a lot I entrusted the agents to open up and show to house and I cannot think of one area where they fell short or wanting in their combined effort. On several occasions I overheard Tracy as she patiently explained details,her nuanced thinking combined with her personality just hit the right note every time.
There is no doubt the whole team at Woburn office are great but I must give a shout out to both Tracy and Anthony for the very professional job they did on behalf. Thank you all very much !!

1 September 2025
Unprompted review
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Reply from Jackson-Stops

Dear Nick, the sale of historic houses is one of our specialities and we are delighted to hear that you experienced an individual and professional service. We will pass on your kind words to Tracy and the team at Woburn. With best wishes from Jackson-Stops.

Rated 5 out of 5 stars

Best Lindfield estate agent

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of sale - it took less than 8 weeks from the start of marketing to exchange and a further 2 weeks to completion which smashed our expectations.

28 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear Philip, thank you for your five star review of Jackson-Stops and we delighted to read about your fantastic experience. With best wishes from Jackson-Stops.

Rated 4 out of 5 stars

Very efficient and thorough in terms of…

Very efficient and thorough in terms of communication and ensuring the process moved along at a good pace. Were also very accommodating and supportive in terms of allowing us to view the property throughout the process. Very happy in our first home.

4 August 2025
Unprompted review
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Reply from Jackson-Stops

Dear Robert, thank you for your positive review of Jackson-Stops. We are pleased to hear that you were supported through your house purchase and that the team was efficient and thorough. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Newmarket Jackson Stops is great.

Chloe at the Newmarket branch has been very helpful to us in making our experience as simple and straightforward as possible. Jackson Stops Newmarket is always quick to respond and thorough in their support.

27 August 2025
Unprompted review
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Reply from Jackson-Stops

Thank you for your five star review of Jackson-Stops Newmarket, and we are pleased to read that Chloe helped to make your experience as straightforward as possible, and that the Newmarket team were quick to respond. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

The best agents in the South Hams

From first viewing to exchange of contracts in less than three weeks. I think that says it all. An exceptional team. Thank you.

21 July 2025
Unprompted review
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Reply from Jackson-Stops

Dear Colette, your five star review of Jackson-Stops is very well received - thank you - and we are delighted to hear that your house purchase was speedy and that you experienced exceptional service. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Review of Ormskirk office

First class professional service. Cannot recommend Simon enough. He went above and beyond in our recent purchase. Wendy helpful whenever I called the office. Would recommend for buying or selling. First class service.

4 August 2025
Unprompted review
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Reply from Jackson-Stops

Dear Diane, thank you for your five-star review of Jackson-Stops, and we are pleased to hear that Simon and Wendy provided you with a first class service. Thank you for recommending Jackson-Stops Lancashire.

Rated 5 out of 5 stars

Professional, practical and responsive agents who can be trusted to act in your best interests

The team at the Newmarket Branch supported us through the sale of our cottage, providing sound advice as to market value and sales strategy, while providing reassurance throughout the entire sales process to completion.

The Jackson-Stops team was professional and easy to work with, and we appreciated the regular updates and check-ins, as well as the practical / tactical guidance on issues that surfaced.

Overall, an excellent experience and we have no hesitation in offering our recommendation.

26 June 2025
Unprompted review
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Reply from Jackson-Stops

Dear David, thank you for leaving a five star review of Jackson-Stops Newmarket, and we are delighted to hear that the service you received meant your overall experience was excellent. Thank you for recommending Jackson-Stops.

Rated 5 out of 5 stars

If your thinking of selling your…

If your thinking of selling your property, and looking for a complete professional service, from valuation, marketing your property to commutation through out the sale process then give Jackson-Stop team a call at North Devon branch. They have been fantastic! they are competitively priced and offer real value money. Without doubt if I had another property to sell it would be with Jackson-Stop North Devon.

22 July 2025
Unprompted review
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Reply from Jackson-Stops

Hi and thank you for your glowing five-star review of Jackson-Stops North Devon. We are so pleased to hear that you had such a wonderful experience with James, Ria and the team, and that you would definitely sell another property with us!

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