very poor package material. The shelves did not contain any nails for putting onto the wall. We feel a little bit disappointed.
Company replied
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See what reviewers are saying
Ordered Normann Copenhagen bedsheets and was really excited for them. 6 days later received a mail, that they don't even have the bedsheets, because they have been discontinued. Also the bedshee... See more
Our chairs arrived earlier than what was originally said on the website. That was a pleasant surprise. Also, they came already assembled! Hooray!
Company replied
The first lamp I received had minor faults, but the customer service reacted very quick and nicely, and helped me with the exchange.
Company details
- Home Furniture Shop
- also in
- Bed shop
- Lighting Shop
- Living room shop
- Office Furniture Shop
- Outdoor furniture shop
Written by the company
Jacobsen Møbler leverer kvalitetsmøbler og interiør. Vi har hele tiden fokus på at opdatere vores sortiment, så du altid finder det nyeste fra nogle af de førende brands inden for møbler og interiør.
Køb dine nye møbler hos Jacobsen Møbler
Written by the company
- Tryg & sikker handel | E-mærket Webshop med god kundeservice
- Jacobsen Møbler er en E-mærket webshop som sikre dig, at vi lever op til og følger den gældende lovgivning. Du kan med andre ord handle trygt & sikkert hos os
- Nem online bestilling & hurtig levering
- Når du bestiller din vare online hos os kan du nemt se, om varen er på lager. Alle varer med mærket "klar til forsendelse" bliver afsendt mellem 3-7 hverdage - ofte hurtigere.
- Gratis levering til pakkeshop / kantsten ved køb for mere end 799,-
- Vi tilbyder gratis levering, når du køber for mere end 799,-. Dette gælder for levering til en GLS pakkeshop. Større møbler leverer vi gratis til nærmeste kantsten. Ønsker du dine nye møbler båret ind i dit hjem eller at vi tager emballagen med retur tilbyder vi selvfølgelig også dette mod et mindre tillæg.
- Stort udvalg af de bedste danske & udenlandske Møbel & Lampebrands
- HAY | &Tradition | FDB | Le Klint | Cane-Line | Secto Design | Gubi | VIPP | Ferm Living | Verpan | Montana | Audo Copenhagen | Sika Desing | Bloomingville | Innovation Living | Andersen Furniture | Louise Roe | Skovby og mange mange flere✔
- Mere en 3000 kvm stor fysisk butik i Aabenraa
- I vores butik bliver du budt velkommen af vores dygtige veluddannede møbelsælgere. Med mange års erfaring og kompetence hjælper de dig med at finde den helt rigtige løsning til dig - uanset om du er på udkig efter en ny seng, sofa eller spisestue.
Få god rådgivning af vores dygtige møbelsælgere
Danske Designerbrands med fokus på kvalitet | Gratis levering & 30 dages fuld returret
Vi hjælper dig helt i mål uanset om du handler online eller i vores butik i Aabenraa. Ring eller skriv til os og bliv vejledt til det helt rigtige møbel til dit hjem.
Du får fri fragt fra 799 kr., hurtig levering og 30 dages fuld returret. Vi er E-mærket, hvilket er din garanti for sikker nethandel.
Tilmeld dig Club Jacobsen Møbler og få adgang til værdifulde fordele.
https://jacobsenmobler.dk/member-login
Contact info
Løgumklostervej 145, 6200, Aabenraa, Denmark
- kundeservice@jacobsenmobler.dk
- jacobsenmobler.dk
4.1
Great
7k reviews
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Reply from Jacobsen Møbler
Dear Customer,
Thank you for your review. We're happy to hear that you had a great experience and that the transport was very quick. We appreciate your feedback and look forward to serving you again.
Best regards
Double surprise!
Our chairs arrived earlier than what was originally said on the website. That was a pleasant surprise. Also, they came already assembled! Hooray!
13 December 2024
Unprompted review
Reply from Jacobsen Møbler
Dear Customer,
Thank you for your wonderful review! We're delighted to hear that your chairs arrived earlier than expected and that the pre-assembled delivery was a pleasant surprise. We always strive to exceed expectations, and it's great to know we could do that for you. Enjoy your new chairs:)
Best regards
My wife loved the flowerpot lamp
My wife loved the flowerpot lamp. Fast delivery. Very happy
14 November 2024
Reply from Jacobsen Møbler
Dear Customer,
Thank you for your review. We're delighted to hear that your wife loved the Flowerpot lamp and that you were pleased with the fast delivery. We truly appreciate your feedback and hope to serve you again in the future.
Best regards
Low quality, high price
Low quality, high price
I'm gonna avoid Jacobsen from now on. After I bought two quite expensive beds, and one completely failed as the leg broke while I was sitting on it, I contacted the company that sold the bed. They got back to me with the answer that there was no fault on the bed and that I maybe had used it wrong (how do you use a bed wrong if you just sleep on it?).
So yeah, avoid Jacobsen since the high price is not matched by quality or service.
1 October 2024
Unprompted review
Reply from Jacobsen Møbler
Hej Mathias.
Tak for endnu en dårlig anmeldelse fra dig.
Som du allerede ved dækker vi ikke skader på møbler / senge som bliver påført efter møblerne er leveret og taget i brug.
Vi har set dine billeder af sengen, der er ingen tvivl om at det er udefrakommende påvirkning der er skyld i skaden.
Vi beder om din forståelse for dette.
M.v.h. Rasmus, Jacobsen Møbler.
The worst service ever with damaged item
The worst service ever. I ordered the chair, it came with multiple scratches. To return damaged item I have to pay by myself for the delivery and also bring the chair somehow to the pick-up point which is impossible with 1 person. The store didn't suggest options of the return other then to pay myself.
23 August 2024
Unprompted review
Don’t buy here!!!!
Don’t buy here!!!!
I’ve ordered bar stools on 10th of May, order got accepted and charged, and then no news….after 3 emails to customer service they replied that they are happy to confirm delivery is planned for wk7! 2 months to deliver a chair?
No thanks
Order number 125953318
5 June 2024
Unprompted review
Reply from Jacobsen Møbler
Hello - sorry, your order number is simple not from Jacobsen Møbler. Please check where you have bourght before giving os a bad review.
Best regards, Rasmus
Order not dispatched after 3 weeks and no way to reach customer service
I have ordered a pillow 3 weeks ago and it is still not even dispatched. I have written to customer service, no reply. I have called the customer service in opening hours, the tape says they are outside opening hours. I want the order canceled and money refunded but I can't find anyone to help.
5 June 2024
Unprompted review
Reply from Jacobsen Møbler
Hello Verda.
Sorry for the delviery time, the manufacturer has been a bit late.
Best regards, Rasmus.
let og hurtig ekspedition
29 May 2024
Website is not up to date
Ordered Normann Copenhagen bedsheets and was really excited for them. 6 days later received a mail, that they don't even have the bedsheets, because they have been discontinued.
Also the bedsheets are still available on their site, even though they messaged me that they are discontinued meaning that other clients can still order a product that they don't even have.
The customer service was quite fast & kind though!
21 May 2024
Unprompted review
Reply from Jacobsen Møbler
Tusind tak for den flotte anmeldelse - og rigtig god fornøjelse med varen fra os.
God weekend og mange hilsener fra Rasmus.
Great price, fast delivery
Great price for the Flowerpot lamps and arrived 24 hrs after ordering. Excellent!
26 March 2024
Reply from Jacobsen Møbler
Hej Konni.
Tak for den positive tilbagemeldingen 😊
Dejligt og høre at du er tilfreds med servicen samt levering.
Vi ser frem til at handle med dig igen.
Rigtig god påske.
Med venlig hilsen Mathilde, Jacobsen Møbler
Ignore product defects and customers
We bought a table Eberhart Furniture Hector 120 in November with production deficiency, reported to the customer service. Was asked to keep the package and sent multiple pictures, got several answers in 2 months that the customer service was negotiating with the producer Eberhart Furniture. Customer service confirmed that it was obviously a production defect, but Eberhart did not want to acknowledge it. We bought it from Jacobsen Mobler and they have responsibility towards us for the goods they sell. But they simply stopped answering e-mails, sending automatic reply and they are not picking up the phone on the customer service number and within hours. This is the worst service ever, especially considering prices. Be careful, if anything goes wrong - they would not even care to answer!
5 March 2024
Unprompted review
And the Oscar goes to ……
Skønne produkter / skønt udvalg!
Hurtig og effektiv mht levering.
Whats not to like 🏆
19 February 2024
Reply from Jacobsen Møbler
Hej Sanne.
Mange tak for din positive tilbagemelding til os, det sætter vi stor pris på.
Vi håber du bliver glade for dine varer og ser frem til at handle med dig igen.
Rigtig god weekend til dig 😊
Med venlig hilsen Mathilde, Jacobsen Møbler
Very fast delivery, love the cushion
Very fast delivery. Nice cushion. Again and again with pleasure.
30 January 2024
Reply from Jacobsen Møbler
Hello Birgit 😊
Thank you for your feedback.
We hope that you will be happy for your new Cushions.
Have a good weekend.
Regards Mathilde, Jacobsen Møbler
Reply from Jacobsen Møbler
Hej Birte.
Tak for din anmeldelse.
Vi håber du bliver glad for dine varer 😊
God weekend til dig.
Med venlig hilsen Mathilde, Jacobsen Møbler
Super information omkring senere…
Super information omkring senere levering, som bestemt ikke var for sent:-)
4 January 2024
Reply from Jacobsen Møbler
Hej Gitte.
Mange tak for din positive anmeldelse og feedback, det sætter vi stor pris på.
Vi håber du bliver glad for dine varer og ser frem til at handle med dig igen.
God weekend til dig😊
Med venlig hilsen Mathilde, Jacobsen Møbler
Reply from Jacobsen Møbler
Hej Tonny😊
Det gør vi også.
Mange tak for din tilbagemelding, vi glæder os til at handle med dig igen.
God weekend til dig.
Med venlig hilsen Mathilde, Jacobsen Møbler
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