very poor package material. The shelves did not contain any nails for putting onto the wall. We feel a little bit disappointed.
Company replied
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See what reviewers are saying
Ordered Normann Copenhagen bedsheets and was really excited for them. 6 days later received a mail, that they don't even have the bedsheets, because they have been discontinued. Also the bedshee... See more
Our chairs arrived earlier than what was originally said on the website. That was a pleasant surprise. Also, they came already assembled! Hooray!
Company replied
The first lamp I received had minor faults, but the customer service reacted very quick and nicely, and helped me with the exchange.
Company details
- Home Furniture Shop
- also in
- Bed shop
- Lighting Shop
- Living room shop
- Office Furniture Shop
- Outdoor furniture shop
Written by the company
Jacobsen Møbler leverer kvalitetsmøbler og interiør. Vi har hele tiden fokus på at opdatere vores sortiment, så du altid finder det nyeste fra nogle af de førende brands inden for møbler og interiør.
Køb dine nye møbler hos Jacobsen Møbler
Written by the company
- Tryg & sikker handel | E-mærket Webshop med god kundeservice
- Jacobsen Møbler er en E-mærket webshop som sikre dig, at vi lever op til og følger den gældende lovgivning. Du kan med andre ord handle trygt & sikkert hos os
- Nem online bestilling & hurtig levering
- Når du bestiller din vare online hos os kan du nemt se, om varen er på lager. Alle varer med mærket "klar til forsendelse" bliver afsendt mellem 3-7 hverdage - ofte hurtigere.
- Gratis levering til pakkeshop / kantsten ved køb for mere end 799,-
- Vi tilbyder gratis levering, når du køber for mere end 799,-. Dette gælder for levering til en GLS pakkeshop. Større møbler leverer vi gratis til nærmeste kantsten. Ønsker du dine nye møbler båret ind i dit hjem eller at vi tager emballagen med retur tilbyder vi selvfølgelig også dette mod et mindre tillæg.
- Stort udvalg af de bedste danske & udenlandske Møbel & Lampebrands
- HAY | &Tradition | FDB | Le Klint | Cane-Line | Secto Design | Gubi | VIPP | Ferm Living | Verpan | Montana | Audo Copenhagen | Sika Desing | Bloomingville | Innovation Living | Andersen Furniture | Louise Roe | Skovby og mange mange flere✔
- Mere en 3000 kvm stor fysisk butik i Aabenraa
- I vores butik bliver du budt velkommen af vores dygtige veluddannede møbelsælgere. Med mange års erfaring og kompetence hjælper de dig med at finde den helt rigtige løsning til dig - uanset om du er på udkig efter en ny seng, sofa eller spisestue.
Få god rådgivning af vores dygtige møbelsælgere
Danske Designerbrands med fokus på kvalitet | Gratis levering & 30 dages fuld returret
Vi hjælper dig helt i mål uanset om du handler online eller i vores butik i Aabenraa. Ring eller skriv til os og bliv vejledt til det helt rigtige møbel til dit hjem.
Du får fri fragt fra 799 kr., hurtig levering og 30 dages fuld returret. Vi er E-mærket, hvilket er din garanti for sikker nethandel.
Tilmeld dig Club Jacobsen Møbler og få adgang til værdifulde fordele.
https://jacobsenmobler.dk/member-login
Contact info
Løgumklostervej 145, 6200, Aabenraa, Denmark
- kundeservice@jacobsenmobler.dk
- jacobsenmobler.dk
4.1
Great
7k reviews
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I ordered a TMBO chair in beginning of…
I ordered a TMBO chair in beginning of February that was supposed to be delivered in week 9, but the chair has still not been delivered. I haven't received any updates or information about delays or when i can expect my chair to be delivered. I have tried to email customer service several times and even sent a message on FB, but without any reply. This is probably the worst service I ever experienced and wonder if my chair ever will be delivered? It's ok if there's a delay, but please update me on what is happening or at least reply to my emails(!)
16 March 2021
Unprompted review
Reply from Jacobsen Møbler
Dear Lisa.
Thank you for your review.
I have looked into your order. I am very sorry for the delay and especially for the lack of information. Your order was sent with Jumbo Transport yesterday and should be with you within long. I have been informed that Jumbo Transport will call you regarding the delivery.
Again I am very sorry for your experience.
Best regards Rikke, Jacobsen Møbler
bad communication
I have been furnishing my house in different occasions from this store, and I think they have top quality products. However, I was very disappointed with their service in the last occasion.
I ordered a desk on the 4th of January, with expected delivery date 7 to 21 days after purchase. After such time passed, neither the desk nor messages arrived from the store. After calling and sending emails and waiting long times, I managed to get a hold of the store telling me that my desk was broken and that they had returned. After another round of emails, they told me that the desk will not be sold anymore (despite still been advertised in their store at the moment), as a solution, they offered another desk, with an expected delivery date in June. That is 5 months more than the agreed date! I am sorry, but if you cannot deliver, you should say that upfront by calling customers and correct your mistakes. For this, you not only lose one sell but a loyal customer that now prefers to go to a store that provides better service.
25 February 2021
Unprompted review
Reply from Jacobsen Møbler
Dear Hugo.
Thank you for your review. So good to hear, that you have been our customer for a while.
I am very sorry to hear that your order has been delayed and that you haven't got noticed. We got the message from our supplier that they could deliver the desk. But due to Covid19 they are unfortunately experiencing delivery problems and the desk can't be delivered anymore. The desk we offered you instead is the closest to your ordered desk, but this product is from the same supplier and is therefore also subject to delivery problems.
I apologize many times for the delay and your experience.
Best regards Rikke, Jacobsen Møbler
Never reply - probably a scam
Update / they then got back see below. still was not great.
I ordered in November. Ordrebekræftelse 4031861
I have since written many times when my product will ship. they never respond. i only got a mail saying it should be on stock on 18/12/20
25 February 2021
Unprompted review
Reply from Jacobsen Møbler
Dear JMS.
Thank you for your review.
I am very sorry to hear that your order has been delayed multiple times and that you only got noticed the first time. I can see that the missing messages about your order was caused by a technical error.
My colleague just noticed me, that your product will be send from our supplier today. This means your product will be delivered to you next week.
Once again I would like to apologize many times for the delay and your experience.
Best regards Rikke, Jacobsen Møbler
Reply from Jacobsen Møbler
Dear S. Hu.
Thank you very much for your review!
Have a nice day.
Best regards Rikke, Jacobsen Møbler
Reply from Jacobsen Møbler
Kære Emma
Tusind tak for din fine anmeldelse! Vi går højt op i at give vores kunder den bedste service. Hvis der er noget, vi kunne have gjort bedre, hører vi meget gerne fra dig på tlf. 69156200 eller på kundeservice@jacobsenmobler.dk.
God dag.
De bedste hilsner fra Rikke, Jacobsen Møbler
Reply from Jacobsen Møbler
Dear Santiago.
Thank you very much for your fine review. I am happy to hear that everything was perfect and lived up to your expectations.
Have a nice day.
Best regards Rikke, Jacobsen Møbler
Reply from Jacobsen Møbler
Kære Verner
Vi sætter stor pris på din anmeldelse, tusind tak! Dejligt at høre, at du kan lide vores "nye" hjemmeside fra oktober. Vi går højt op i at give vores kunder den bedste service samt hurtig levering - Jeg er glad for, at det også er det indtryk, du har fået.
Rigtig god dag.
De bedste hilsner fra Rikke, Jacobsen Møbler
Good and fast service
20 January 2021
Reply from Jacobsen Møbler
Dear Alfredo
Thank you very much for your review! We really appreciate it.
Have a nice day.
Best regards
Rikke, Jacobsen Møbler
Terrible customer service
Terrible customer service. There is no one to answer the phone and I wasn't succesful in getting email replies either. A distributor of high end furniture pieces with disappointing care for customers. I will never order again from Jacbosen Møbler.
3 February 2020
Unprompted review
Reply from Jacobsen Møbler
Hello Andrei. At times we have a lot of calls, therefore the answer time can be longer as usual. Best regards, Stig, Jacobsen Møbler.
Super service
2 December 2019
Unprompted review
Reply from Jacobsen Møbler
Hej Gitte, tak for din fine anmeldelse, mvh. Stig, Jacobsen Møbler
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