Jade Finance Reviews 

154
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them well-informed at every single step of the entire loan process. People consistently appreciate the extremely fast response times, highly professional support, and exceptionally smooth, stress-free application journeys from start to finish. Some reviewers were not happy with unexpected fees or notable communication gaps during their financial applications. Clients specifically mentioned instances where potential loan options were not thoroughly discussed upfront, surprise broker fees appeared late in the stage, and procedures occasionally faced frustrating delays impacting credit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful representatives who make... See more

Service

Customers had positive experiences with service, frequently highlighting fast loan approvals, smooth... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers found support teams... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the entire process is... See more

Response time

Consumers find response time to be positive, highlighting fast updates and prompt answers to questions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from start to finish with a successful home loan application with Khane. When others said it couldn't be done they figured it out. Communicating with me every step of the way, would... See more

Rated 5 out of 5 stars

Luke Buckby made the whole process flow so smooth, working in with our equipment provider and ourselves. It was such an easy process and Luke was always there if I had questions and very knowledgeable... See more

Rated 5 out of 5 stars

Worked rhys at jade finance to secure a loan for a motorbike. Very fast response. Plenty of communication and very easy to deal with. Helped throughout the whole process and was always able to answer... See more

Rated 5 out of 5 stars

Josh went over and above to assist with any questions and explained anything that I may have had any issues in understanding. All responses where answered in a extremely short time period, shoul... See more


Company details

  1. Finance broker
  2. also in
  3. Car finance and loan company
  4. Loan agency
  5. Non-bank financial service

Written by the company

Our team compares loan options from over 60+ lenders to find you the best deal in the market so you can focus on getting your dream asset faster. Unlike typical lenders who leave you with a large amount of paperwork, only to then be let down by long waiting times, we work for you to save time, hassle and frustration. At Jade Finance, we provide our clients with a seamless process and ensure that you're able to enjoy your new asset sooner. Sourcing workable business finance solutions and cheap personal loan options can be time-consuming, confusing and in many situations – discouraging. Navigating your own way through the complexities of today’s financial sector can be challenging for even the most finance-savvy person. And who’s got the time to wait endlessly ‘on hold’ to get loan quotes from enough banks and lenders to ensure you’ve got the best deal! With no obligation to accept any offered loan amount, we make the process easy and hassle-free. Interested? Give our team a call on 1300 000 008 or head to www.jade.finance


Contact info

4.8

Excellent

TrustScore 5 out of 5

154 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(154)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Jade Finance….the biz!

Highly recommend Jack as well as the Jade Finance team. They have helped on 3 occasions so far and each time has been a breeze. If you need a good trustworthy broker, these guys are the biz!
Jack is excellent at keeping you updated and making sure you get the right deal for you circumstances, great working with you Jack, super efficient!👍😎

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Extremely negative experience

Beyond belief in the most negative way!

I will never use this company every again.

From start to finish of loan application (and by finish I mean I had to cancel the application) it was 22 days!

I was told my application was unconditionally approved numerous times and going to settlement on several occasions only to be told the next day a totally different story.

Plenty of promises but under delivering in customer service from start to finish.

My file went to who I understand was the highest in the chain at Jade Finance who promised to get the result only to then hand ball me over to the lender they recommended and now have told me via phone call they wished they never used them.

22 days later no outcome. Steer clear of this company and save yourself the brain damage.

If I could give a ZERO star rating that's what I would give them. A big thumbs down from me!

Perhaps they need to train their brokers to a higher standard because what I experienced was something you would expect from an amateur.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Awesome company highly recommended

what an amazing group of people to deal with. this is my second loan with them. Made things so easy, nothing was a problem. I would not hesitate to refer them to my friends and would definitely use them again in the future.

5 May 2022
Unprompted review
Rated 5 out of 5 stars

As a company.

As a company, we have had three separate dealings with Luke Buckby, Jade Finance. On each occasion he has gone above and beyond to help get our finance applications through and made sure it all ran smoothly and efficiently.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, as always, with the team at Jade. Have used them several times for car finance.

13 November 2022
Unprompted review
Rated 5 out of 5 stars

Easy process

Jade Finance made it a seamless process from start to finish on my new car. Would use them again and recommend to anyone.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

Luke was very honest and gave me and my husband great advice straight up.
The outcome was great and we are glad we went through Jade Finance. We will definitely be a return customer.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Jade Finance Are Awesome

Jade Finance secured the finance for multiple items of heavy machinery and vehicles for our company. We were the square peg that had to go in the round hole and Luke and Richard from Jade made it happen so our company could go on and keep operating with its new equipment. Such a great resource to have with Jade Finance.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

5 stars

Luke and the team at Jade made the entire process fast and painless.

30 November 2022
Unprompted review

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