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JAKI London Reviews 11,197

•
TrustScore 4.5 out of 5

4.4

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Considering 3,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful fabrics, comfortable fit, and stylish designs that often receive compliments. Many also appreciate the fast and efficient delivery service, with orders arriving quickly even for international customers. The customer service team is frequently commended for their prompt, helpful, and caring responses, making exchanges and inquiries a smooth process. However, some people were dissatisfied with certain orders, experiencing issues with incorrect colors, items not matching descriptions, or sizing discrepancies that led to an unflattering fit. A few other people also felt that the quality of some items was poor or that the material creased easily, making them less practical for wear.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the beautiful designs, high quality... See more

Quality

Consumers consistently express high satisfaction with the quality of products, describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a desire to reorder due... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love every piece I have ordered-fits beautifully and feels amazing when worn. Nearly every piece I have ordered I have also ordered for my daughter who loves it as well. It arrives in a... See more

Rated 5 out of 5 stars

I just received three orders and each one is exciting and fits perfectly. I order regularly and I’ve always been thrilled. I notice that I’m receiving my orders in a more than timely manor and that’s... See more

Rated 5 out of 5 stars

I've had quite a few sweaters and dresses from Jaki London. I've loved all of them and would highly recommend. Customere service is excellent. Fast delivery.

Rated 5 out of 5 stars

All went very smoothly - delivery via DHL took a bit longer but that wasn't a problem. In the end I picked it up at their local. But service and any replies on my emails are almost instant and as as... See more

Company details

  1. #140 of 258 best companies in Ladies' clothes shop
  2. #331 of 618 best companies in Clothing Shop
  3. #195 of 282 best companies in Fashion accessories shop

Written by the company

London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I love the product

I love the product. The size was way too large for me. But, Jakey made it acceptable by giving me credit. I will certainly buy from them again. I love their product.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dress

Bought the dress for me wife. She loved the style. Elegantly understated. We had to get another size as the one we purchased was a little too large. The customer service team was excellent to work with. Very responsive! We will definitely purchase again!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

The original delivery was lost

The original delivery was lost, and when I reported it, they graciously sent a new one at no cost, and I have rarely never experienced that type of customer service. I will be recommending this company both for its quality of product and customer service to everyone who may ever ask this of me. Thank you again.

24 April 2026

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