I absolutely love every piece I have ordered-fits beautifully and feels amazing when worn. Nearly every piece I have ordered I have also ordered for my daughter who loves it as well. It arrives in a... See more
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Review summary
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I just received three orders and each one is exciting and fits perfectly. I order regularly and I’ve always been thrilled. I notice that I’m receiving my orders in a more than timely manor and that’s... See more
I've had quite a few sweaters and dresses from Jaki London. I've loved all of them and would highly recommend. Customere service is excellent. Fast delivery.
All went very smoothly - delivery via DHL took a bit longer but that wasn't a problem. In the end I picked it up at their local. But service and any replies on my emails are almost instant and as as... See more
Company details
- #140 of 258 best companies in Ladies' clothes shop
- #331 of 618 best companies in Clothing Shop
- #195 of 282 best companies in Fashion accessories shop
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
4.4
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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I love JAKI
I love JAKI. My dress and sweater are beautiful and the service I received was fantastic. I will be ordering again!
24 April 2026
Obsessed with every piece from Jaki
Obsessed with every piece from Jaki. Shipping was super quick and the quality of all the pieces are just insane good.
24 April 2026
If only all companies had this kind of…
If only all companies had this kind of service level. The dress is beautiful as well
30 April 2026
Very nice dress
30 April 2026
Delivery was smooth I had purchased the…
Delivery was smooth I had purchased the brown long pants and 2 satin t-shirts with tie behind me.
I received the brown pants, usual size of XL but for some reason it appeared quite small which was disappointing yu
30 April 2026
Brienne Lightweight Cape!
The cape I purchased was PERFECT! Lightweight, oversized JUST enough, and you could restyle it for multiple settings. I choose to seam it before each time I wear it because it tends to crease easily. It's the perfect addition to your closet. Shipping was great, just ensure you purchase it well in advance to wear for an occasion.(:
21 March 2026
Beautiful Clothes and More
JAKI makes beautiful clothing and is worth every penny. One day I hope to have only JAKI items I my closet. They are pretty AND well-made
The “icing on top” is their Customer Service department. Rosy was efficient, knowledgeable, and kind. I felt well taken care of.
I highly recommend JAKI.
6 May 2026
Unprompted review
Beautiful clothes
Beautiful clothes. I messed up my order and the customer care I received from Jaki was fantastic. Would recommend 100%!
29 April 2026
Great outfit and support!
Jaki customer service was very responsive and helpful in organising an exchange. I love my new pieces!
29 April 2026
Exceptionally Responsive Customer Service
Customer service was extraordinarily responsive and resolve my issue quickly and with kindness. I'll be shopping at Jaki London again soon!
6 May 2026
Unprompted review
I have many of these asymmetric draped…
I have many of these asymmetric draped jumpers, they fit so well and colors that combine with everything. I always wear one when I go somewhere
8 April 2026
I have been dying to purchase from this…
I have been dying to purchase from this brand for years and finally found the perfect dress I was ready to splurge on. It arrived damaged, but Jaki customer service was speedy and amazing. I've returned the item and am awaiting a replacement...I can't wait to wear my new dress!
7 May 2026
Unprompted review
Love your products and clothing…
Love your products and clothing designs! Have received several compliments on my two beautiful sweaters! I definitely will be ordering again from your wonderful website. Jewel Parrish
23 April 2026
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