Buyer beware. I recently purchased two premium-priced James Perse t-shirts expecting exceptional quality and customer service. Unfortunately, my experience was the opposite The shirts fi... See more
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I have bought several t-shirts from them stains are impossible to wash out. I have tried various things and each one ends up as a disaster because the dye runs. I have written to James Perse several... See more
James Perse quality control is not good, I've purchased few pants from them at $260.00 per pants and most of them have issue with sewing all rear pockets have multiple stitching and some have double... See more
I purchased a sueded crew neck tshirt from James Perse and can't believe how terrible the quality is compared to the price I paid. The shirt is made from very thin material which gives it a soft, comf... See more
Company details
Information provided by various external sources
As a blend of lux and casual, James Perse expanded his brand from a t-shirt line to a ready-to-wear range for men and women, deeply inspired by sophistication and simplicity and ultimately resulting in a warm ‘west-coast’ casual low maintenance fashion.
Contact info
1.6
Bad
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Having just ordered over $1K in …
Having just ordered over $1K in merchandise, I called the company to exchange an item that is either poorly designed or poorly sewn. It was suggested that I take a picture of it for "review" by the company before further action is taken. The woman also suggested that all customers are treated with the same policy - which in my view is a short sighted stance which burns customers and leaves me with a negative feeling of having exchanged a great deal of money to a merchandiser who does not see me as a valued customer.
21 July 2017
Unprompted review
ripped yoga pants and poor customer service
I ordered yoga pants on sales and received a damaged one.
I returned it and they paid back but I had to pay the shipping invoice.
I agree definately below review. The quality of product is getting worse and the customer service is even worse. They responded me with an authority with only the process rules. They didn't care about my bad experience when I got the damaged one. I will never buy James Perse again.
2 February 2017
Unprompted review
Crappy quality. Even worse customer service.
The quality of James Perse clothing has decreased dramatically in recent years. Buh-bye JP.
9 February 2016
Unprompted review
Poor Online Ordering Policies and Customer Service
I received very expensive James Perse gifts. To return merchandise that doesn't fit, I must return, credit the buyer's charge card and then order again with no personal information about the credit card. I cannot go to a store to try on merchandise and exchange. Do not order gifts from James Perse online! Your recipient cannot exchange the merchandise for credit. I asked for customer service, and the details above was the response.
2 May 2015
Unprompted review
The Best Basics
All my favourite basics are James Perse - such great quality pieces, and excellent customer service to top it off!
16 September 2014
Unprompted review
Can't go wrong with JP. Design, fabric and quality never fail to impress
Been buying both basics and the more pricey pieces for a few seasons now and they've never let me down. Bought a couple of the cashmere tops last winter and have been wearing them almost daily ever since. Day to day I usually wear smart casual, and it is my James Perse items that always seem to get the most compliments.
Looking forward to going into the shop in the next couple of weeks to see what's going to keep me warm this winter.
1 September 2014
Unprompted review
Great for whatever the occasion!
I love the collections: great range for whatever the occasion. Excellent customer service, would recommend highly.
1 September 2014
Unprompted review
Very fast delivery service
Very happy with my online purchases which arrived on time.
14 August 2014
Unprompted review
Excellent service, excellent quality clothing
Having ordered a number of items from the website they arrived swiftly and exactly as described on the website. The clothing is fantastic quality and the sizing guide is spot on. I am delighted with the service and will definitely be shopping at James Perse again.
13 August 2014
Unprompted review
Beautifully made basics
I love the range of beautiful basics that take me from a day in the office through to a bar in the evening. Couldn't rate the customer service more highly.
12 May 2014
Unprompted review
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