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See what reviewers are saying

Rated 5 out of 5 stars

I had a fantastic experience with JAN-PRO Durham! From the very beginning, their team was professional, responsive, and thorough. The cleaners arrived on time, were well-prepared, and paid attention t... See more

Company replied

Rated 5 out of 5 stars

Great communication, first of all. They truly care about the job they are doing and that it is satisfactory to us. Our workplace hasn't been this clean in years! All of the little corners and dust... See more

Company replied

Rated 5 out of 5 stars

Oliver works for Jan-Pro. Oliver has shown himself to be very reliable, and a hard-worker. Our place is clean and presentable to customers who walk in. Oliver communicates very well, always answers... See more

Company replied

Rated 5 out of 5 stars

Jan-Pro Toronto, Yolanda and her team's service is great. She’s good at taking notes when we have weekend workshops, so that she’s aware not to come during a certain time period. She also leaves notes... See more

Company replied

Company details

  1. Commercial cleaning service

About JAN-PRO Canada

Written by the company

Canada's largest franchise based commercial cleaning company

JAN-PRO is a franchise-based commercial cleaning company that offers office cleaning services to businesses coast to coast in Canada. With over 29 locations we cover all metropolitan areas and offer one of the best national coverages in the commercial cleaning industry. See our National Coverage Franchise owners make all the difference regarding professional and consistent cleaning services. Franchise owners are business owners with a vested interest in you, their customers' properties. Franchise owners are trained, certified, and equipped with the latest technology to provide consistent and thorough cleans, keeping your workplace healthy and safe Our Process No matter the size or style of your business, JAN-PRO provides custom cleaning schedules created for your facility and its needs. We always work with you to build the right plan that fits your budget. Beyond regular maintenance, we also provide special services like window cleaning, seasonal deep cleaning, full facility disinfection, floor buffing, polishing, waxing carpet extractions, and more. We ensure your property is safe. All franchise owners undergo a police background check before entering any customer facility and are bonded and insured. Cleaning teams also wear uniforms so you are always aware of who is entering your facility. Find out why JAN-PRO is so much more than cleaning! Call 1-888-977-1444 or visit our website. jan-pro.ca

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

529 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very prompt

Very prompt, friendly and a job truly well done.

3 October 2024
JAN-PRO Canada logo

Reply from JAN-PRO Canada

That's great to hear! Thank you for providing a review
JAN-PRO

Rated 1 out of 5 stars

Jan Pro Scarborough is a scam

Jan Pro Scarborough is a scam. Pay to franchise and the more money you are allowed to make the more money you have to pay them. Then they will give accounts, you have to pay for the account/s. That means you have no income for some couple of months and would be working for free for them to pay off for that account. Then after you paid off that account they will take it from you so they can sell it to another franchise so they can get paid again.

4 February 2024
Unprompted review
JAN-PRO Canada logo

Reply from JAN-PRO Canada

Hi Art,

We're sorry to hear that you are unhappy with our franchise. We have requested more information as we don't have anyone on file with the name Art.

You are correct in saying that you have to pay for accounts in your book of business which may not produce income for a few months. However, are you provided a one year guarantee and we do not transfer our accounts away from our franchise owners to make more money. Accounts are only transferred if there are quality issues or if the customer requests the transfer.

We'd love the chance to speak with you to clear up any issues you may have. Feel free to contact your local office directly or email us at marketing@jan-pro.ca.

Thank you
JAN-PRO

Rated 5 out of 5 stars

Amazing company

Amazing company! They take the extra step to make sure everything is spotless!

12 March 2024
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Reply from JAN-PRO Canada

Thank you for your review!
JAN-PRO

Rated 5 out of 5 stars

Fantastic Job!

Marie is doing a fantastic job of cleaning all the common spaces in my building. Very professional and friendly. I highly recommend.

11 January 2024
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Reply from JAN-PRO Canada

Thank you for your review of your commercial cleaning services provided by Marie! We'll be sure to share your positive feedback.

JAN-PRO

Rated 5 out of 5 stars

Very Satisfied!

Ron & Eddie have done an amazing job keeping the building I operate out of very clean! There has never been an instance where I've felt like an area hasn't been cleaned properly. Appreciate the great work you do.

5 January 2024
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Reply from JAN-PRO Canada

Thank you for your review! We'll be sure to share your positive comments with Ron and Eddie
JAN-PRO

Rated 5 out of 5 stars

Our office is very happy with PV and…

Our office is very happy with PV and Maria, they are kind, friendly and take really good care of our office. We are pleased with their hard work, and appreciate them keeping our space very clean!

11 December 2023
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Reply from JAN-PRO Canada

Thank you so much for your review! We'll be sure to share your positive comments with the team.
JAN-PRO

Rated 5 out of 5 stars

Lea is fantastic!

Lea is fantastic! She does an amazing job at our shop. Lea is well worth the money we spend monthly!

11 December 2023
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Reply from JAN-PRO Canada

Thank you for your review of your commercial cleaning services! We'll be sure to share your positive feedback with Lea.
JAN-PRO

Rated 5 out of 5 stars

JanPro is remarkable they are here when…

JanPro is remarkable they are here when we need them also do an awesome job as well as there customer service with our staff and clients is sincere!!! thank you

6 December 2023
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Reply from JAN-PRO Canada

Thank you so much for the glowing review! We'll be sure to share your positive comments with the team.
JAN-PRO

Rated 5 out of 5 stars

Great cleaning, friendly and communicative.

Anthony and Anjelica always do such a wonderful job with our cleaning services. They are both so friendly and communicative regarding any of our concerns.

Great job!

Nelson

28 November 2023
JAN-PRO Canada logo

Reply from JAN-PRO Canada

Thank you for your review, Nelson! Business owners like Anthony and Anjelica truly make the difference in a consistent and quality clean. We'll be sure to share your positive feedback with them.
JAN-PRO

Rated 5 out of 5 stars

Oliver and his crew were great

Oliver and his crew were great. Friendly, punctual, and very attentive to cleaning details

6 November 2023
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Reply from JAN-PRO Canada

That's great to hear! Thank you for your review of Oliver and his crew, we'll be sure to share your positive feedback with him.
JAN-PRO

Rated 5 out of 5 stars

I have a great individual looking after my Plant

I have a great individual looking after my Plant cleaning needs. The quality of the cleaning and maintaining the supplies, has help build a smooth running operation. The communication with our Service Provider has been excellent.

27 October 2023
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Reply from JAN-PRO Canada

Thank you for your review! We're happy to hear your Certified Business Owner is providing great service as well as communication. We'll be sure to share your positive comments with them.
JAN-PRO

Rated 5 out of 5 stars

Jim and his team have been fantastic

Jim and his team have been fantastic. They provide great service.

26 October 2023
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Reply from JAN-PRO Canada

That's great to hear! We'll be sure to let Jim know of your positive comments. Thank you for your review!
JAN-PRO

Rated 5 out of 5 stars

Would recommend!

Sam and his team have done wonderful work. Always great at communicating. And does the little extra things we don’t even think about. Super happy I called JP to bring in their cleaners. Waaaaayyyyy more thorough than the last guys. Price was comparable. Service is way better. Very professional. I even like the supervisor Jane that checks in on me every now and then. Would have no issue recommending to my friends and have already done so.

17 October 2023
JAN-PRO Canada logo

Reply from JAN-PRO Canada

Thank you so much for your review! We're happy to hear you made the switch and you're seeing the difference.
Thank you for your business, and your future recommendations!
JAN-PRO

Rated 5 out of 5 stars

We are very pleased with Joseph and his…

We are very pleased with Joseph and his work. He does a few of our locations, and his work is thorough; he respects our spaces. and he is always open to feedback if needed.

22 September 2023
JAN-PRO Canada logo

Reply from JAN-PRO Canada

Thank you for your review! We're happy to hear that Joseph is providing great service for multiple of your locations, that is great to hear. We'll be sure to share your positive feedback with him.
JAN-PRO

Rated 5 out of 5 stars

Alberto has been cleaning our office…

Alberto has been cleaning our office for 2 months, he does a fantastic job, his attention to detail is greatly appreciated. I'd highly recommend Alberto and Jan-Pro for your cleaning needs.

13 September 2023
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Reply from JAN-PRO Canada

Thank you for your review! Business owners like Alberto truly make the difference in a quality service, and we'll be sure to share your positive feedback with him
JAN-PRO

Rated 5 out of 5 stars

Great job done

I got the deep cleaning done by Jan-pro Toronto for my new dental office.
Edita and her team did an amazing job for 7 hours. They cleaned every corner very properly.
I also signed my monthly cleaning contract with Jan-pro.
Fully recommend.

10 August 2023
Unprompted review
JAN-PRO Canada logo

Reply from JAN-PRO Canada

That's great to hear that Edita and the team could provide your facility with a deep clean that will now be maintained with your monthly services!
We thank you for your business and we'll be sure to let Edita know of your positive feedback.
JAN-PRO

Rated 5 out of 5 stars

5* Cleaning

I am very pleased with our cleaner, she does a very thorough job and the office shines after her visit.

5 September 2023
JAN-PRO Canada logo

Reply from JAN-PRO Canada

That's great to hear! Thank you for your review
JAN-PRO

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