Jane Clayton & Co Reviews 

701
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide range of beautiful fabrics and wallpapers, noting that the items arrive quickly and are well packaged for delivery. People also appreciate the convenient and efficient sampling service, stating that the helpful options make choosing materials for home design projects much easier. However, some people mentioned experiencing frustrating delivery delays and slow communication when trying to track orders or resolve shipping issues. A few consumers were also dissatisfied with receiving unexpected charges or encountering strict policies when attempting to return items. Some reviewers noted occasional confusion regarding company names or minor issues with packaging quality upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, often praising the wonderful... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and prompt... See more

Order

Users describe ambiguous interactions with order processes, as opinions regarding the ordering experience are... See more

Quality

People report positive experiences with quality, highlighting beautiful, thick materials, stunning designs,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 4 out of 5 stars

I actually only orderd a sample of wallpaper which I found to be different and attractive. It came quickly and it's good to see how it might look on the wall if chosen and choose paint colours, fabri... See more

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store
  2. Blinds shop
  3. Curtain Maker and Retailer
  4. Fabric Shop
  5. Rug Shop
  6. Wallpaper Shop

Written by the company

We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

701 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(701)

165 reviews in the last 12 months

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Rated 2 out of 5 stars

poor customer experience

I ordered the fabric to make cushions for a certain day and believe I ordered within a reasonable time frame to get the fabric on time. The fabric has still not arrived and is now overdue despite me ordering it a week ago. It will then take up to another 5 days with shipping once they’ve dispatched it, if they ever do. Quite frustrating because the cushion inserts arrived the next day from John Lewis after ordering on standard delivery which was great customer service. I can’t say the same for Jane Clayton.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Jane Clayton is my go-to website for fabrics & inspiration

Jane Clayton is my go-to website for fabrics. Whether I'm looking for something affordable or something a bit more premium, I always find exactly what I need.

Most recently, I ordered 10 metres of fabric from the Outlet range to make table runners for a charity event. I also bought some gorgeous velvet to reupholster an office kneeling chair and make a few cushions. Yes, you really can reupholster office chairs – I transformed another one of mine in bright pink, and I love it!

Over the years, I've bought fabric and a rug from Jane Clayton, but never wallpaper, simply because I don't have any in my house. That said, the wallpaper selection is amazing, and I still find myself 'window shopping' just in case I come across a design I absolutely have to have. Then again, I'm probably more likely to put fabric on my walls than wallpaper – and I know exactly where I'd order it from. 😊

Their headboards and cushions look amazing too, although I tend to make my own. That just means I know exactly where I'll be going for inspiration – and, of course, for the fabric!

15 June 2026
Unprompted review
Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had…

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5 working days, much quicker than other companies quoted. Well packaged and we are very happy with our Oh Popsi paper. This company has a massive range of papers to choose from and we will be return customers. Recommended!

12 June 2026
Unprompted review
Rated 3 out of 5 stars

Not yet received my order

I can’t yet review the radiator cover as I haven’t yet received it. You used DHL to ship my purchase and they are a rubbish delivery firm they apparently couldn’t find my address the first time they came the second time I missed them by minutes ( my fault). Rather than risk them coming again and can’t find my property I am now going to my nearest DHL depot to collect it tomorrow hopefully they’ll have it. If you want to ask me to review it when I’ve got it I will do

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Slow shipping

I paid for rush shipping of samples. Website says 3-4 business days. I ordered them May 18. It is June 5 and I haven’t received them. That’s nearly 3 weeks.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered several samples if fabric for…

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided on the best colour.
The samples arrived swiftly and were well packaged,I would definitely order again should I want more samples.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I've sent for numerous wallpaper samples from this company. They have arrived quickly and beautifully presented in a folder.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We are so pleased with our Mini Modern wallpaper from Jane Clayton. Ordering was easy and it came really quickly.

9 May 2026
Unprompted review

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