Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Decoration and Interior Design Store
- Blinds shop
- Curtain Maker and Retailer
- Fabric Shop
- Rug Shop
- Wallpaper Shop
Written by the company
We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.
Contact info
Jane Clayton & Company Retail Ltd, Paulton House, Paulton, Bristol, BS39 7SX, Bristol, United Kingdom
- 01761 404505
- team@janeclayton.com
- janeclayton.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast efficient service
From placing an order, for a selection of samples, to actually receiving my order was swift and as promised. Thank you.
Good quality samples and service
I just ordered some samples of wallpaper and received good service for this simple request .I would definitely use the company for any further purchases.
The quality of the samples were good.
Great service
Great service. Ordered my free samples. Chose the paper I wanted and got the delivery super quick.
Fabulous material from fabric outlet
Fabulous material from fabric outlet. Considerable savings and came by post within 48 hours
Very nice rug
The price was very good Ordering was straight forward Delivery was fine and it looks great down
Check your measurements
It took a while to get my wallpaper order. I used their wallpaper calculator and purchased 7 rolls as advised by the measurements. I only needed 5 rolls but they wouldn't accept the 2 unopened excess rolls as it was outside of their 30 day returns policy. The moral of the story is don't buy too far in advance and maybe check you're measurements. I have £280 of wallpaper I don't need.
Stress free decorating
Very fast delivery service. Beautiful quality products and at better prices than most of the rest of the market.
I even got a free paintbrush with one of my orders :-)
Highly recommend.
Very competitive and massive selection…
Very competitive and massive selection of products, delivered my wallpaper within a few days (very excited)
Just waiting for the decorator now!
Quick and efficient and good price
Unfortunately a order that should of…
Unfortunately a order that should of been with us completed for Christmas only just arrived (march) it’s taken a ridiculous time and the undates were chased not given at every week day end with poor replies etc
Not brilliant, happy enough with the curtains now arrived
Amazingly fast and efficient service
Amazingly fast and efficient service! Thank you
You have sent my fabric to the wrong…
You have sent my fabric to the wrong address. Then it was corrected and still went to the wrong address. Really!!
Great service and prompt delivery
Ordered samples which arrived pretty quickly. Then ordered the fabric I required which again arrived promptly.
Website is good and the service I received was excellent.
Very Disappointed
Ordered and paid for on 3rd of March. Not delivered to date ( 12th March) no communication re delivery. Have tried calling several times at different times of the day to see if there is a problem but no one answers the phone! Very poor customer service. Will think twice before I order again.
I have made another order today for…
I have made another order today for samples. When I make my selections, the fabric comes beautifully wrapped and I am over the moon with my new blinds and curtains.
A fantastic selection of fabrics, some of which are highly discounted. Thank you for providing so much choice.
Don’t buy from them ever I ordered two…
Don’t buy from them ever I ordered two bespoke made cushions with strawberry thief print -I had decided upon it based on a swatch !!!!! With the strawberry thief bird showing clearly from a swatch that I had decided upon which had the strawberry birds with the strawberries in their mouth holding the strawberry - 2 cushions costing £180 came with no strawberries in the printer all and only the birds without the strawberries with their mouth singing
They told me I should’ve asked for the birds with the strawberries on to be on the cushions but the name of the material was strawberry thief both sides of the cushions had the exact same front on without the strawberries feature on the cushions at all miss selling at it’s best the used off cuts to make my cushions !!!! Why if the print is called strawberry theif would I want birds and NO strawberries !!!!!
I am angry and upset -do not buy from them
When I mentioned this to Annabelle she said she was sorry but customer services said unless I specified that I wanted the strawberries on the cushions (why would I not want the strawberry thief on the cushions)? Then I should’ve specified it in my order
I actually spent £400 with them. I’m going to call my card company because I’m so upset with the delivery of what I’ve received.
I also I ordered two rolls of strawberry thief wallpaper by Morriss & co
200 pounds they said they don’t allow discounts on discounted stock -all other companies do
I went back to order two more rolls of the paper but based on their response regarding the cushions which look awful by the way and they’re not relating effectively to the print that I have on my wall paper
So I’m going to another supplier and I will never buy from Jane Clayton again
My designer agreed !!! Not using them again
A quick service
A quick service. Samples orderedand delivered within a couple of days. Well- presented product.
Ease of ordering and customer service
Ease of ordering and customer service
Speed and quality of deliveries
Quality products
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








