Jane Clayton & Co Reviews 

I ordered a fabric and when it arrived the colour, texture and pattern looked completely different. When I emailed them to return the product they said that I should have ordered a sample and that they don't offer refunds. I understand this policy for slight differences but this is a totally different fabric. Blaming the consumer feels totally inappropriate when the image misrepresents the product.

I need to return wallpaper as we bought two just in case.

I have emailed without any response.
The package doesn't come with any paperwork that you can use to return any items not wanted or needed.
This makes the return a longer process and impacts upon your time!

I have emailed but no response. Emailed again today hopefully hear any response or reply that would be good customer service.
I wouldn't order again from Jane clayton as its not known when you place your order you only have 14 days return and that you have continuously chase them for a response. Also you have to pay the return amount yourself. 000611307
This is my order number if anyone is able to help.
Yes still no email from them. Terrible customer service
I would never recommend this company to anyone.
They take your money and then that's it. Zero

Product not delivered by suppliers delivery company , UPS.
Replies by JC & Co to queries slow and unhelpful .

Excellent service, advice and delivery.

Great wallpaper. Competitive price and speedy delivery.

Excellent experience
The carpet is great value for money and as I expected it to look.Its very very nice. Very quick from order to delivery. Delivery firm and driver great on the day.

Really lovely cushions - will definitely order again!

From the moment I rang, the staff were very helpful, my query about the price match was answered and my material was delivered very quickly. To be honest I didn’t know it was coming so something must have gone wrong with the courier notifying me but all in all that’s just a computer glitch!! Very happy. Thank you

ordered a sample and no disclosure your outside of the US, where's my sample?

Very quick turnaround and good price

Outstanding service with a high standard of products

Excellent service

Super service, great price, and really happy with the product! Thank yoi

Excellent service, speedy delivery highly recommended

Great service in sorting out a delivery issue. Issue effectively dealt with and it was reassuring to be able to talk to someone within 30 seconds of contacting them on two separate occasions. As we all know this isn't always the case!

Terribly slow delivery. The estimated delivery times for wallpaper that are shown on their website are false, particularly if the recipient is in the US. Instead of 2-4 business days, I'm still waiting for my wallpaper 10 days later. The US customer service number is also not staffed, so the only way to reach the company is through email.

I was really disappointed with my experience. The rug itself is nice, but it arrived badly packaged (an open plastic bag and nothing else) and had visible dirty marks on the back as a result. I emailed the company twice with photos, but I’ve had no reply. For the cost, I expected better care in packaging and a response from customer service. Unfortunately, I can’t recommend based on this experience.

Absolutely first class service with great choice, value and communication re delivery schedules. A bargain in the outlet as well. Highly recommended.

Ordered 3 rolls of wallpaper on Sunday 5 October. The following day I got an email to say lots of their wallpaper was reduced in the sale. I checked and mine was included.I checked my order and it hadn't been dispatched. So, I reordered at the cheaper price and emailed them to advise I wished to cancel the order as I had re-ordered. This email was sent on Tuesday 7 October.
Unfortunately, they either didn't open or respond to this email until Thursday 9 October and they said they had already sent it.
Rather than cancelling the new order and refunding the difference as a gesture of goodwill, they have made me spend £7.05 to return the second order. This was not an easy process either as we sent emails backwards and forwards and I felt like I was getting nowhere.
Woul I recommend them? No, I most certaily would not as the whole experience was a 'jobsworth', one.

Very quick delivery ! Phone contact really nice, with nice people and real customer service