Japan Travel Reviews 

For our first trip to Japan, we got to know Japan travel through Evaneos. The service was good from the beginning and our 15 days in Japan were well planned. It was a lot of fun and we can recommend the agency.

All of our hotels reservations, guided tours, and other such reserved events were taken care of ahead of time so we did not have to worry while we were in Japan. Every thing that was planned for us was amazing and fun and on days when there were suggested visits, it was nice to have the freedom to do other things if needed or desired. Additionally, the agent checked in with us every day to ensure things were going smoothly during our stay.

Everyone was really human and professional, it was a pleasure to plan my trip with Japan Travel.

The agency organized 3 weeks of tours with very competent guides in different places. Very well organized and very varied. It was a great pleasure to discover this beautiful country.

My entire review is based on Masa Danovitz’s dedicated and outstanding service. Masa immediately took charge when my husband faced a medical challenge. He made new hotel and transportation arrangements and was our translator throughout our hospital visit. Masa was there for us - literally he stayed with us - from Sunday afternoon until we boarded the plane home Wednesday. We will forever be grateful!

My husband and I had a once-in-a-lifetime trip to Japan, thanks to the planning done by Myaen at JapanTravel. We continue to be in awe of her organizational savvy, flexibility, and speed of response. She understood our specific desires for our trip and recommended hotels, restaurants, and activities that made our dreams come true. She also went above and beyond to make the navigation of the cities and trasportation super easy. At the end of our trip, we had a planning hiccup (that was completely our fault!) and she helped us solve the issue within the hour - pretty impressive considering it was 8:30pm on a Friday night! We are so appreciate of Myaen and highly recommend her to anyone planning a trip to Japan!

I was in Japan and needed some significant last minute assistance at the end of a cruise. I had booked 2 nights in Nikko but had not figured out my transportation options. Initially, I thought train would be easiest; but reading the schedules was difficult. I consulted Masa Danovitz with Japan Travel, and he advised against the tight train schedules because we had so much luggage and missing a train connection would create a significant delay. In just a 4 day period he managed to secure a private driver from Tokyo to Nikko, a full day tour guide in Nikko and a private driver from Nikko back to Tokyo during Nikko’s peak leaf season. This was nothing short of amazing. Phenomenal experience. Thank you, Masa!

My husband and I loved the itinerary created by Nancy. She was outstanding in planning all that we asked and did not hesitate to make changes when we asked. Our guides in Tokyo and Kyoto were so personable and made the experience even better. Japan Travel truly made our first trip to Japan magical.

Our custom itinerary was wonderful. We appreciated all of the logistics being taken care of, especially the car transfers and restaurant reservations. Our kaiseki meal in Tokyo was one of the best of our lives. They accommodated our specific requests for lodging, dining, and activities. We wish there was more pricing transparency.

Feedback for Terrie
1. Hotel arrangements are good
2. Meal recommendations are great
3. Transport arrangements are ok. One point to note is that not all JR ticket office issues the rail pass with our ticket.
4. Navigation for the bike trail is generally ok n easy to follow especially when there is marked line on the road side.
5. Bike quality is ok at Shimanimi kaido . But the ones at Fuji Lakes are quite heavy.
6. When something went wrong with the bikes, it was good that timely action was taken to replace the bikes before we start the journey.

A few questions :
1. If we prefer better quality bikes, can we get them from other locations n send them to our starting point instead of renting from the local operators. Understand that this would mean higher transportation costs, please indicate the approximate amount for reference only.
2. For Fuji lakes route, if we would like to do the 110 km but in 2 days, what can we do ? Can we not do round trip to avoid biking all the steep slopes between the lakes again. Or maybe a pick up for the return portion.
3. Heard from Yat that you can also help to arrange hiking trips. Please provide more information about this.
4. Please also make suggestions for both biking n hiking trails in Japan for our future reference.

Our experience was definitely one in a million. We’ve seen a lot of new places and made amazing memories with the help of Japan Travel. The hotels we’ve stayed at were in the best areas of the respective area, which made it easier for us to get around. Our travel agent was beyond helpful and would always reply quickly if we needed assistance. Overall, we absolutely enjoyed every day spent in Japan.

Thank you so much for arranging such a wonderful trip for our family.
Though the weather was humid hot we totally enjoyed the sights and places visited. The hotels were located in choice areas. We were seated without waiting at the reserved restaurants,
which made it much easier for our large group especially in the heat. Most of the coaches were big enough for each of us to take up two seats.
June , an excellent tour guide, was attentive to details, caring, gave us very good information and even translated some of the Japanese menus for us before we ordered.
We definitely will recommend Japan Travel to our friends.

Susann was a wonderful travel agent. She went above and beyond the call of duty, making sure that all the details were covered. I traveled by myself and felt very safe because I knew she had my back. I would definitely use her again and recommend Susan and Japantravel to anyone considering traveling to Japan

I used Japan Travel to plan a short multi-generational trip to Osaka, Kyoto and Tokyo. With 80-something parents and a teen son and tween nephew, I needed ideas and logistical planning to ensure a good experience for all ages. Masa and the team were very helpful in suggesting unique experiences that I would not have known about and arranging private vehicle transport to ensure our comfort throughout the hot summer trip. The guides were generally Japanese speaking Westerners who had resided in Japan for awhile, so they were easy to relate to and communicate with.

It was a fabulously planned and executed by the team.

We are West London Community (UK) of Nurses, 37 of us went to Japan for 10 days. Japan Travel (tour agency) assisted us with our tour arrangements, Shinkansen, day trips etc.

Colas Hauspie was excellent from the start of contact until the end of our journey. He made the travel preparations very easy and doable. He responded to emails very quickly and gave me plenty of tips to make our tour worth the time, money and effort. He also briefed me as the tour leader through video conferencing facility which was reassuring and very useful/organised. The tour guides and ground staff assisting my group were excellent and helpful. They were phenomenal and our group truly enjoyed the whole experience - stress/hassle-free.

Our tour guide in Kyoto Sebastien was very organised, knowledgeable and helpful

Our tour guide and ground staff in Hakone - Davide, Julie and Yoshiko (sorry might have forgotten her name) were very friendly, helpful and they went above and beyond during our trip to Hakone to ensure we were looked after well. We truly had fun that day travelling via the Ropeway and the Pirate Ship as well as having a great view of Mt Fuji.

Yoshiko and Colas were extremely kind and caring as they assisted us very early in the morning during our transfer from the hotel to the train station for the Shinkansen journey to Kyoto. They also briefed us about the Shinkansen and how to organise ourselves during boarding/getting off.

Overall it was an A***** experience! It was superb and a highly recommended team/agency. Keep it up!!!

Thank you for all of your expertise in organizing our two-month trip through Japan. It worked beautifully and smoothly.

Experiencing a trip is, for the traveler, the tip of the iceberg. I know well the massive office and back-of-the-house effort, knowledge, and commitment required to make a trip operate as smoothly and successfully as ours did. You made it happen. Your diligence and professionalism shined through in every aspect of our experience. And, the guides were outstanding—all of them helpful, knowledgeable, and good company. We realized from the minute we arrived that we needed Japanese-speaking guides, because outside of Tokyo we found little English and few Westerners. We will be forever grateful for Yasu, Max and especially Masa for taking care of us, especially with hopping on and off the Shinkansen and the rest of the transportation. They helped us organize our days according to sites that we wanted to visit. And they found excellent and unusual places for us to dine (and not expensive.)

We spoke to you often about our three years of planning for the trip of a lifetime. That is exactly what you created and executed for us.

So, it's a situation in which words are inadequate, leading us to resort to saying it three times for emphasis and passion: Thank you, thank you, thank you.

Great experience with Japan Travels. Right from bookings tours to options etc .

I have found Japan Travel incredibly helpful, responsible, flexible, and cooperative. My recent trip to Japan would have been somewhere between disastrous and impossible without them.

I made airplane and lodging reservations back in April for a complicated August visit by myself and five others, arriving and leaving on various dates and visiting Hakone, Tokyo, Kyoto, Kanazawa, and Takayama.

I assumed that Japan would reopen to tourism by August, but it was obvious at the beginning of July that only organized tour groups would be allowed.

I contacted Japan Travel and they agreed to convert my confused bookings and plans into a formal tour, complete with a colorful 20-page brochure and full-time guides. We worked together on the details, and they submitted the tour to the Japan ERFS (Entrants, Returnees Follow-up System), which approved the plans and issued certificates which we could then take to our respective Japanese consulates to get entry visas.

The responsiveness, care, and attention to detail by JT agent Kristy Bacle-an during this process was all that we could wish for and far more than I had expected.

We threw in a lot of changes and requirements (Kabuki and baseball tickets, hired cars, adjusted schedules) and Kristy fielded them all neatly and quickly.

On August 7, I got a PCR test in the San Francisco Airport, and when I landed in Honolulu, the report had come back negative.

On August 9, I flew from Honolulu to Narita AIrport and was met by our wonderful guide, Ishiwata Reiko, and by JT manager Colas Hauspie.

They deposited me in a hotel near the airport. I had a stuffy nose that night and woke up with a fever of 38.1°. I took an antigen test, and it registered a clear positive.

At that moment, four other members of the group were already over the Pacific and soon to land.

The timing was good, in a way, because I did not meet them at the airport and they were therefore not quarantined.

Reiko, having met me, was temporarily sidelined, so JT provided another guide, Yoshiko, to meet them and take them to Hakone. Since I had all the cash for the trip, JT advanced to them 400 thousand yen in cash to go forward, later adding another 300 thousand.

In my case, the Government wanted proof that I had COViD, so they could lock me up. JT arranged for me to go to a clinic at Chiba station for a telemedicine appointment. Then, the authorities sent a car to transport me to the Chiba Prefecture Tomisato Temporary Medical Facility where I spent the next 8 days in solitary confinement in a converted airport hotel.

Meanwhile, on the 15th, my 5th guest arrived from Boston and joined the others for three nights in Tokyo and three nights in Kyoto.

They all were well cared for and had a great time. It turned out to be extremely fortunate that we had been forced to employ JT guides. It would have been very difficult if I had been quarantined without JT's assistance. I exchanged 70 e-mails and about 30 phone calls with JT during this period.

They handled several special requirements and adjustments, including last-minute booking of a separate room for a member of the group to prepare for and conduct an important job interview with an organization in Geneva.

On August 20th, Yoshiko came and picked me up at the jailhouse door and took me to Tokyo Station, where I met the rest of them for a quick lunch together on their way from Kyoto to Narita Airport.

Four of them returned to New York, and I and the remaining guest went off with Reiko to Kanazawa, Takayama, and back to Tokyo.

I had had about $400 worth of tickets to attend Kabuki-za on the 16th, but fortunately that performance was canceled because one of the actors got CoViD. JT rebooked and we did get to go on the last day in Tokyo.

We got to walk in Kenroku-en, ate kare raisu at Champion Curry, rode the Shin-Hotaka Ropeway, and ate elaborate breakfasts and dinners at a lovely Onsen in Takayama.

We also had dinner at Tempura-Ten-chi, where I last ate in 1964.

So I may not have quite the set of memories I hoped to acquire, but I ended up with good stories to tell and a reason, perhaps, to return to Japan when the weather is better.

We made so many changes that the price had to be continuously adjusted. JT's adjustments were all transparent and fair and limited to actual costs incurred.

I have nothing but praise for our experience with JT.

Very helpful, professional, English speaking travel agent. They took time to explain in detail all sections of the trip (from transfers to what was included and what was not, from to hotel inclusions to tour/dinner options). They are very thoughtful and respond immediately. Beware of payment if you are not Japanese! Payment was a bit complicated. As a foreign resident, I cannot make bank transfers, so I had to pay in cash. Deadline came on a day when it was pouring rain...