Jayride.com made booking my airport transfer incredibly easy! I could compare multiple options, read real passenger reviews, and choose exactly what I needed. The instant confirmation and contact det... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved being able to compare different transfer options in one place—everything from shared shuttles to private cars. The reviews helped me pick the right service, and the whole process was super sm... See more
Using Jayride.com was a fantastic experience. The platform is intuitive, and I found a perfect private car for my trip at a great price. Booking was quick, and everything went smoothly from start to... See more
Jayride made booking my airport transfer so easy. Instead of scrambling last minute, I just searched, compared options, and booked in minutes. The instant confirmation email with all the driver detai... See more
Company details
Information provided by various external sources
We know that organising airport transfers can be a tedious task, one often left until the last moment. At Jayride.com, simply search where you’re going from and to, then compare available transfer companies to find and book your perfect match, all in one place. Find a price and transfer type that’s right for you – from luxury private cars to shared shuttles, and everything in between – and see star ratings and real passenger reviews to help you make an informed decision about which transfer company to book. In a few simple steps, you can book your chosen transfer company directly on Jayride.com, and our instant booking confirmation with your transfer company’s contact details means you have the reassurance of your confirmed booking, sent straight to your inbox. We’re making it simple, so you can be as relaxed finding and booking your transfers as you are on holiday.
Contact info
3.6
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very stright foward and so so Just do iteasy to…
Very stright foward and so, so easy to use.
7 May 2025
Unprompted review
THEY ARE THIEVES
THEY ARE THIEVES. THEY DON'T PAY THEIR DRIVERS!!! PLEASE DON'T BOOK WITH THEM!!! THEY HAVE NOT PAYED SINCE MAY 2024. I HAVE GIVEN NEARLY €1,800 IN RIDES FOR THEM. THEY ALWAYS SEND THE SAME MESSAGE TO DELAY PAYMENT!!! I WILL TAKE LEGAL PROCEEDINGS AGAINST THEM. I HAVE ALL THE PROOF. I KNOW THEY WILL READ THIS MESSAGE, SO I SIGN IT ON BEHALF OF MY COMPANY.
CAB TRANSFER
( Nice - France 🇫🇷 )
6 May 2025
Unprompted review
Reply from Jayride
Dear Partner,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Jayride Booking with Peliccan not a good experience
Jayride Booking ID: 2235710
travel date 16 Jun 2025
flight time 12:00 (12:00 pm)
confirmed Confirmed
You are booked with Peliccan Cars
Manage This Booking
Peliccan Cars
I booked with Peliccan within 5 minutes my Whats ap starting sending me messages asking me questions about the details of the pickup i just got through putting in your system. BUT they were asking when my flight was landing and I was booking a trip to the airport from a cruise that was ending???? This went on for the next hour until I got a supervisor who also took a while to 100% understand what I was doing. Bottom line I am not very sure I will be picked up and considering cancelling with Peliccan Cars and rebooking with another carrier. Hopefully you can reassure me that they understand my reservation
4 May 2025
Unprompted review
Reply from Jayride
Hello Jerry,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration you experienced after making your booking.
We understand how important clear communication is, especially when it comes to travel logistics. It appears the prompted questions based on a standard airport pickup scenario were asked from you, which unfortunately did not match your actual reservation details—traveling to the airport from a cruise port. We completely understand how this could have caused concern.
Please rest assured that we have now reviewed your reservation thoroughly, and the correct pickup location and details have been noted. Our team is fully aware that this is a transfer from the cruise terminal to the airport, and your driver will be informed accordingly.
We truly value your business and hope you will give us the opportunity to provide the reliable and professional service we’re known for.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Peliccan Cars on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Ms. Nancy is the best
Super easy! I worked with a person named Nancy. She requested a lot of information which made me feel great. Also I will not have any problems. Getting a ride from Heathrow to Southhampton Hilton. Is a little uneasy at the best. I live in Texas and making a service arrangement in any foreign country and trying to get it right is hard. But Ms. Nancy made it easy.
30 April 2025
Unprompted review
Very thorough
My booking experience was wonderful as I felt the process wasdetailed and thorough. I liked that the company gave a variation of contingencies for what to do when things may not go according to plan. Very considered booking experience
30 April 2025
Unprompted review
Jayride is a scam company...
Jayride is a scam company...
They have not paid their partners since 2024 even though they have received money from customers. They always send emails announcing restructuring, calling for investment, etc... but all are just blatant lies, until now there is no commitment. They are an irresponsible company. If customers book their service, I am sure you will lose money and no local company will provide service to you at any destination.
1 April 2025
Unprompted review
Reply from Jayride
Hello Travel Partner,
Thank you for taking the time to share your experience. We understand your concerns and deeply regret the inconvenience this situation has caused you and other partners. We recognize how critical prompt and transparent communication—and especially timely payment—is in maintaining trust and reliability in our network.
Please be assured that we are actively reviewing all outstanding issues and working to resolve them. We acknowledge that delays in payment are unacceptable, and we sincerely apologize for any financial strain this may have caused. We are committed to improving our internal processes and restoring the trust of our valued partners.
If you have any further questions or clarifications, you can send us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Simple and accurate to use with large menus
I could cut and paste my hotels exact address from Googlemaps and it was recognised.
29 April 2025
Unprompted review
agent told me I had to rebook my ride…
agent told me I had to rebook my ride from Southampton horizon cruise terminal to LHR.
THE PRICE MORE THAN DOUBLED !!! TERRIBLE EXPERIENCE !
29 April 2025
Unprompted review
Reply from Jayride
Dear Greg,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
We understand how frustrating it must have been to see a significant increase in the price when rebooking your ride from Southampton Horizon Cruise Terminal to London Heathrow.
Please allow us to explain that the fare difference was primarily due to two factors: the date of rebooking and the supplier available at the time. Prices can fluctuate based on booking timelines and supplier rates, and unfortunately, last-minute changes often lead to higher costs, especially when fewer options are available.
That said, we appreciate your feedback and are constantly working to improve our communication and service. If there’s anything further we can do to assist or make up for the inconvenience, please let us know—we value your business and hope to restore your confidence in our service.
Sincerely,
Rofel Marie
Easy and user friendly
Easy and user friendly with immediate pricing and responses
28 April 2025
Unprompted review
No show at airport
No show at airport. Phoned Zbest who Jayride use in DC and was told they stopped using Jayride last year. Phoned Jayride who ordered us a Uber. Seeing as we payed a lot of money for a luxury limo this was a rip off. Currently trying to get a refund.
We are regular travellers to the US and we will never trust this company again.
26 April 2025
Unprompted review
Reply from Jayride
Hello Garry,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
You sold me a shuttle route that…
You sold me a shuttle route that doesn't exist and was cancelled in November 2025.
The price was not clearly displayed in USD. I assumed it would be adjusted to local currency (NZD). So it was more expensive than expected.
Thank you for the advice of refund email.
I'll look forward to receiving it.
Kind regards.
30 April 2025
Unprompted review
Reply from Jayride
Hello Dan,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and confusion you've experienced.
We regret that you were able to purchase a shuttle route that is no longer in operation. This should not have occurred, and we are reviewing our listings to ensure outdated services are properly removed to prevent this from happening again.
Regarding the pricing, we understand your concern about the currency display. Our platform typically lists prices in USD. Nevertheless, we will work on improving our transparency to avoid any future misunderstandings.
Please know that the booking has been canceled and refunded. The amount will be posted on the original form of payment within seven business days.
Sincerely,
Rofel Marie
The only good part to the day…
We had a horrible delay for the flight and headwinds that slowed us down more. We then had issues with customs trying to find the QR code. Our driver was there and was the only great part of the entire day. Thank you.
29 April 2025
Unprompted review
please don' book any transfers with…
please don' book any transfers with this company
they are not serious , they don't pay any driver
i will go to court again them
1 April 2025
Unprompted review
Reply from Jayride
Hello Oliver,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Excellent service
Excellent service. Got to my destination very easily.
25 April 2025
Unprompted review
AN HOUR LATE PICKING US UP
AN HOUR LATE PICKING US UP. Putting us in rush hour traffic making our 15 mile drive to hotel into an hour. WE FLEW IN FOR AN EVENT WE’LL BE LATE TO THANKS TO THEIR INCOMPETENCE! Do not trust it even for a minute. ✔️ 2 HOUR DELAY ✔️ Not the “SUV” we paid for, but an old minivan ✔️ Zero customer service support. BEWARE!!!’
25 April 2025
Unprompted review
Reply from Jayride
Dear Customer,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Not to be trusted
Got email confirmation night before. Pickup at hotel at 9am. no ride at 9 am. called. flat tire. be there in 15 min, at 9:09 - driver calls to say 30 minutes. Will he show up? can I trust him? NO!! 2 old ladies (68 & 78) handled luggage on public transportation to get to airport on time. DO NOT use these idiots!
23 April 2025
Unprompted review
Reply from Jayride
Hello Deb,
Thank you for taking the time to write a Trustpilot review. We are sorry to hear that the service did not go well as planned. This is definitely not the kind of experience we would have wanted for our travelers.
Our Resolutions Team will be working with Deluxe Taxi Amsterdam to determine why no one was at the airport to fetch you. All future correspondence regarding the case will be forwarded to the email address registered at the time of booking.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Deluxe Taxi Amsterdam on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Could you please pay your 1 year…
Could you please pay your 1 year overdue to your vendors
20 April 2025
Unprompted review
Reply from Jayride
Hello Amy,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our partners.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
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