Jayride.com made booking my airport transfer incredibly easy! I could compare multiple options, read real passenger reviews, and choose exactly what I needed. The instant confirmation and contact det... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved being able to compare different transfer options in one place—everything from shared shuttles to private cars. The reviews helped me pick the right service, and the whole process was super sm... See more
Using Jayride.com was a fantastic experience. The platform is intuitive, and I found a perfect private car for my trip at a great price. Booking was quick, and everything went smoothly from start to... See more
Jayride made booking my airport transfer so easy. Instead of scrambling last minute, I just searched, compared options, and booked in minutes. The instant confirmation email with all the driver detai... See more
Company details
Information provided by various external sources
We know that organising airport transfers can be a tedious task, one often left until the last moment. At Jayride.com, simply search where you’re going from and to, then compare available transfer companies to find and book your perfect match, all in one place. Find a price and transfer type that’s right for you – from luxury private cars to shared shuttles, and everything in between – and see star ratings and real passenger reviews to help you make an informed decision about which transfer company to book. In a few simple steps, you can book your chosen transfer company directly on Jayride.com, and our instant booking confirmation with your transfer company’s contact details means you have the reassurance of your confirmed booking, sent straight to your inbox. We’re making it simple, so you can be as relaxed finding and booking your transfers as you are on holiday.
Contact info
3.6
Average
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go with Uber instead!
Our driver was not waiting for us with a sign, they told us Britania had cancelled last minute and they had a replacement driver for us. We had to go to the Uber waiting place in the car port and stand there for 20 minutes. We paid 99 pounds which would have cost 65 pounds had we si ply called Uber ourselves. Looks like a scam :( Just book an Uber yourself from the airport!
16 June 2025
Unprompted review
Reply from Jayride
Hello Tara,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
If I could give a zero star I would
If I could give zero star I would - the company joyride informed me that giovanni bus would be my transfer company . I received the meet and greet details then from giovanni bus . However 3 days before planned transfer jayruse informed me that giovanni had cancelled and they would refund the trip - which they did refund , how ever Giovanni modem me that they did not make the cancellation - jayride . My thoughts - jayride quoted me too low a price and then cancelled . Totally unreliable !
13 June 2025
Unprompted review
Reply from Jayride
Hello Anne Ryan,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
I paid extra for a van so we could fit…
I paid extra for a van so we could fit in the bike bag, and I was charged almost double the original fare when we arrived, despite the fare including two check-in bags and two carry-ons
Booking ref: 2239202
13 June 2025
Unprompted review
Reply from Jayride
Hello Katrina,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Book at your own risk
Jayride has not been paying their transport companies which led to disruption in service. We stopped serving their Boston Market. They haven't paid their invoices since June 2024.
1 December 2024
Unprompted review
Reply from Jayride
Hello Mouad,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Very professional service
Very professional service - driver excellent Would definitely use again
12 June 2025
Unprompted review
Never got collected at Istanbul…
Never got collected at Istanbul Airport. COULD not contact Jayride nor the nominated taxi office VITBU, No messages, nothing! BAD EXPERIENCE
10 June 2025
Unprompted review
Reply from Jayride
Hello Walter,
Thank you for taking the time to write a Trustpilot review. We are sorry to hear that the service did not go well as planned. This is definitely not the kind of experience we would have wanted for our travelers.
Our Resolutions Team will be working with Vitbu to determine why no one was at the airport to fetch you. All future correspondence regarding the case will be forwarded to the email address registered at the time of booking.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Vitbu on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Absolutely TERRIBLE
Absolutely TERRIBLE! Wouldn’t recommend to my worst enemy. My flight was delayed, at the time of delay the driver asked me to cancel the booking as it was too far delayed. This business REFUSED to refund my money.
10 June 2025
Unprompted review
Reply from Jayride
Hello Aubrey,
Thank you for taking the time to write a Trustpilot review. We are sorry to hear that the service did not go well as planned. This is definitely not the kind of experience we would have wanted for our travelers.
Our Resolutions Team will be working with HeyCars US to seek for refund consideration. All future correspondence regarding the case will be forwarded to the email address registered at the time of booking.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing HeyCars US on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Straightforward!
Easy to use. Very straightforward. Also I appreciated receiving an email confirmation right away.
8 June 2025
Unprompted review
Do not do business with them they don't…
Do not do business with them they don't pay the drivers.
12 September 2024
Unprompted review
Reply from Jayride
Hello Etienne,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
The booking was cancelled by the…
The booking was cancelled by the company within hours.
7 June 2025
Unprompted review
Reply from Jayride
Hello Alison,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear that the service did not go well as planned.
We have already opened an investigation with Two Brothers Transportation so they can review the incident and determine what happened. Although we are unable to replace the bad experience, we want to assure you that your concerns will be addressed accordingly.
In the meantime, we have canceled and refunded Jayride Booking ID 2238792. The amount will be posted to the original form of payment within seven business days.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing
Two Brothers Transportation on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Not worth the extra money
We had done difficulty procuring a ride. I paid twice the cost of an Uber using an advance booking so we wouldn’t be stranded at the airport because of our 2:30 am arrival. I was told a driver would be 3-5 minutes away and pick us up right after we collected our luggage. In reality, the driver was 17 minutes away and cancelled after 10 minutes. It took over an hour to be picked up after several attempts to procure another driver.
7 June 2025
Unprompted review
Reply from Jayride
Hello Jen B.,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
I knew immediately that Jayride is dependable.
I knew immediately that Jayride is dependable. They responded immediately to my questions and concerns. I feel a sense of relief knowing they are reliable. It takes the worry and stress of out of transferring from the airport to our hotel and the return trip to the airport.
The company is a pleasure to work with. They are extremely organised.
6 June 2025
Unprompted review
My first time using Jayride i’m from…
My first time using Jayride i’m from Las Vegas coming into LA book with jayride from LAX to my hotel destination some kind of ways to date got mixed up coming and going, but thanks to customer service between speaking live emails text messages. The matter was solved. I’m greatly appreciate it thank you.
4 June 2025
Unprompted review
Charged twice
I was charged twice and my ride was “updated” to a new date and time different than my arrival I cancelled never received a refund can’t reach a representative to discuss this
4 June 2025
Unprompted review
Reply from Jayride
Dear Customer,
Thank you for bringing this to our attention, and we truly apologize for the inconvenience you’ve encountered.
We understand how frustrating it must have been to see your ride updated to an incorrect date and time, especially when paired with cancellation issues and concerns about double charges. We take these matters seriously and appreciate the opportunity to clarify and resolve them.
Please rest assured that you were only charged once for this booking. We’ve already initiated the refund process for the canceled ride, and you should see the amount credited back to your original payment method within seven business days.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Jayride Transfer# 2237431 supplier ElifeLimo trip# 4789536 was Excellent
Jayride Transfer# 2237431 being the supplier ElifeLimo under trip# 4789536 was Excellent! Driver Marcos made an outstanding task as a friendly and punctual driver for my return transfer for Cordoba international airport (Argentina).
I have already reviewed this transfer as an ElifeLimo trip, however it is being censored by Trustpilot so that´s why I mention it so they can allow its publication online as this review has been request by Jayride.
23 May 2025
Unprompted review
Good communications
Good communications. Accommodating schedule and reasonable rate.
2 June 2025
Unprompted review
Easy booking
It was very easy to book a ride to the airport with Jayride. I put in my info and flight time and number and they took care of the rest. No problems. Thanks Jayride!
3 June 2025
Unprompted review
Scam
I paid for roundtrip service to and from the airport in NYC.
I got a one way ride from airport and had to take a cab upon return.
The contractor for Jayride said that Jayride did not pay him so no ride would be provided.
I reach out to Jayride customer service and got no response.
I am out $125(half the cost)
I paid $251 for the round trip for my family.
I'll take a cab next time.
I hope anyone reading this reconsiders when booking with Jayride.
8 April 2025
Unprompted review
Reply from Jayride
Hello Buckeye,
Thank you for taking the time to write a Trustpilot review. We are sorry to hear that the service did not go well as planned. This is definitely not the kind of experience we would have wanted for our travelers.
Our Resolutions Team will be working with RezPonsible Limousine to determine what happened on the day of travel. All future correspondence regarding the case will be forwarded to the email address registered at the time of booking.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing RezPonsible Limousine on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.