I made an online orden, I received the email confirming package was in the store and it was super easy to pick up. Additionally I loved the products, store is family friendly with a play zone for chil... See more
Company replied
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See what reviewers are saying
Always a good experience, the JBC clothes are like yummy treats for me. If I don't nail it, return is always easy and the customer service always helpful. Besides the good quality materials and c... See more
Company replied
I ordered camille shoes for gift to my daughter birthday but the problem is I recieved the shoes with 2 pair with the same side 2 times rightside.
Company replied
My order was quickly processed and delivered in cardboard packaging along with a return form in case of need, I ordered for my 2 year old boy
Company replied
Company details
Information provided by various external sources
JBC, kwalitatieve mode voor een eerlijke prijs! Bij het Belgische modebedrijf JBC vind je een groot kledingaanbod voor dames, heren en kinderen.
Contact info
Centrum-Zuid 3401, 3530, Houthalen-Helchteren
- 0800 17982
- customercare@jbc.com
- jbc.be
4.2
Great
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JBC
Dear Zeenat, thank you for your positive reply :) Best Regards, team JBC
Good quality 👍
8 February 2024
Reply from JBC
Hello, thank you for your appreciation :) Kind regards, team JBC
Online shopping
The store representative greeted upon entering the door with a warm smile, the items were beautifully packed in a holiday themed box.
4 January 2024
Reply from JBC
Thank you for this great review Sabura ♥ Kind regards, team jbc
10 10 10 10 10
4 January 2024
Reply from JBC
Hartelijk bedankt voor deze mooie waardering ♥ Groetjes, het jbc-team
My order didn’t arrive the shop and the…
My order didn’t arrive the shop and the item was lost on the way. The order has to be made again.
Anyway the customer service on the WhatsApp is helpful.
24 December 2023
Reply from JBC
So sorry that your package was lost. Our apologies for this. We are pleased to hear that our customer service helped you well. Kind regards, team JBC
Good quality
3 December 2023
Reply from JBC
Dear Mary, thank you for your friendly feedback. Have a nice day 💛 Greetings, team JBC
Donkerblauwe jeans
Donkerblauwe jeans, straight fit maat 34/34 Artikelnummer 101525BLD pastte perfect.
Blauwe jeans, straight fit maat 34/34
Artikelnummer 101581BLM was veel te groot
27 November 2023
Reply from JBC
Dag Guido, wat jammer dat de jeans niet past, je mag deze uiteraard retourneren! Groetjes, het JBC team
Reply from JBC
Thank you very much for this nice review Noha, much appreciated ;-) Kind regards, team jbc
Top service
6 September 2023
Reply from JBC
Hallo, hartelijk dank voor je review. Het doet ons plezier om dit te lezen. Groetjes, team JBC
Alles verliep perfect!
24 August 2023
Reply from JBC
Beste Marianne, fijn om te horen dat alles goed verlopen is :) Wij wensen jou nog veel plezier met de nieuwe aankopen! Groetjes, team JBC
De service after sales is buitengewoon…
De service after sales is buitengewoon goed. Dankjewel voor de hulp.
17 June 2023
Reply from JBC
Dankjewel voor jouw positieve review. Het doet ons veel plezier om dit te lezen! :-) Groetjes, het JBC-team
Reply from JBC
Hi Jena, thank you for these kind words. :-) Kind regards, team JBC
Reply from JBC
Bonjour Cédric, nous vous remercions de votre appréciation :-) Salutations, team JBC
Super accueil et super terrific…
Super accueil et super terrific terrible assistance! Merci de votre dévouement !
5 June 2023
Unprompted review
Reply from JBC
Bonjour Daniel, Merci pour votre gentil commentaire! :-) Salutations, l'équipe JBC
It was a great service
I had a very good experience in the shop and the staff was extremely helpful.
2 May 2023
Reply from JBC
Thank you very much for your kind comments. Have a nice day. Greetings from the JBC team
Never again!
I shopped online on March 11th and they told me I could buy it from the store on March 16th. They e-mailed me on March 16 and said that the product was not available. On March 18, my baby had his first birthday. Too bad not to receive the product. I will never trust again.
15 March 2023
Reply from JBC
We kindly refer to the e-mail we sent you today. Kind regards. JBC Customer Service
Reply from JBC
Beste, wat fijn om jouw leuke reactie via deze weg te vernemen :) Fijne dag verder! Groetjes, team JBC
Reply from JBC
Hallo Kim, dank je voor je positieve review:-) Groetjes, het JBC team
Reply from JBC
Bedankt voor jouw leuke review. Het doet ons plezier om dit te lezen! :-) Groetjes, het JBC-team
I have not received e-copy of this giftcard
I have not received e-copy of this gift card in my email address. What to do next?
28 December 2022
Reply from JBC
Hi Anuradha, the digital gift card was effectively sent to the recipient's e-mail address on the day of the order itself. We will forward the email to your email address as well, since no automatic copies are sent. Kind regards, team JBC
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