J Coates (HGV Services) Ltd Reviews 2,317

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company, often passing their HGV licenses on the first attempt thanks to the excellent training and support received. Customers consistently praise the staff for their professionalism, patience, and encouraging approach, highlighting how instructors make the learning process less stressful and more enjoyable. The service is frequently described as exceptional, with many appreciating the clear guidance, practical tips, and confidence-building instruction that prepares them thoroughly for their tests and real-life scenarios. However, some people were dissatisfied with the approachability and understanding of certain instructors, feeling uneasy and not adequately supported during their training. A few other people also felt that the training vehicles had issues, and the training facilities lacked basic amenities, leading to concerns about the training environment and insufficient practice time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising instructors for their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as a great experience... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising instructors for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance. And a very big thank you to Andrew (MD JCOATE... See more

Company replied


Company details

  1. Driving school

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HGV training excellence but also personable

An excellent company to be associated with. I had a brilliant experience with J Coates. From start to finish, CEO to Trainers and Assessors. There is a well trained and very experienced team to call upon. Special mention to Tristan, Chris and Lewis in St Albans.

21 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your review. We deeply respect your feedback and are glad to hear about your positive experience with our HGV training services. We appreciate your kind words about our team members.

Rated 5 out of 5 stars

I did it!

I did it!! 💪 big thank you for you all guys especially to Liam ! I definitely recommend this company. All the best guys.

17 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear about your positive experience with us! Thank you for taking the time to recommend our services.

Rated 5 out of 5 stars

CPC drivers hours

Another awesome training session by Chris

16 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Your positive feedback on the CPC drivers hours training session is greatly appreciated. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

I highly recommend this driving school

I highly recommend this driving school. They have a great team. Driving and learning with them is a pure pleasure. The language barrier wasn't a problem at all. Liam helped me gain confidence and manage my pre-test anxiety, and he explained everything thoroughly. Two of my friends also passed their driving tests with this school. I wholeheartedly recommend them.

15 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We deeply respect your positive feedback and are thrilled to hear about your great experience with our driving school. Thank you for recommending us!

Rated 5 out of 5 stars

Big big thanks to Liam top bloke would…

Big big thanks to Liam top bloke would highly recommend.

I recently completed a CAT C+E crash course and couldn’t be happier with the experience. Coming into it with zero prior HGV driving experience, I was naturally a bit nervous, but my instructor Liam made all the difference.

Liam was an excellent instructor from start to finish. He was patient, knowledgeable, and genuinely committed to helping me succeed. What really stood out was how willing he was to put the time in for me—making sure I fully understood everything and felt confident behind the wheel.

Top job mate and thanks again

15 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Your positive feedback is greatly appreciated. We are thrilled to hear about your successful experience with Liam. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Have just completed day 1 of 5 of CPC…

Have just completed day 1 of 5 of CPC training with Chris. Has made what has been an otherwise quite mentally laborious process a lot easier

13 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thanks for the CPC and instructor feedback Dennis, enjoy the remaining sessions.

Rated 5 out of 5 stars

Great staff

I met a few of the trainers and they were all great people, special thank you to Kelly for instructing me, cannot thank you enough

2 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We genuinely admire your positive feedback! Thank you for recognizing our great staff.

Rated 5 out of 5 stars

Completed my Cat C training this week…

Completed my Cat C training this week with Liam Daisley fantastic trainer very patient with me and got me to build my confidence to get a Pass very pleased looking forward to doing the C+E training next

2 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are absolutely thrilled to hear about your successful Cat C training with Liam Daisley. Looking forward to assisting you with your C+E training next!

Rated 5 out of 5 stars

Kelly’s been a god send she was…

Kelly’s been a god send she was supportive all throughout my training I passed my C+E first time

2 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We greatly appreciate your positive review and are thrilled to hear about your success passing your C+E exam.

Rated 5 out of 5 stars

Chris the instructor was very…

Chris the instructor was very professional and knowledgeable, really new his stuff,
Also very helpful answering all the questions the group had,
Thank you Chris.

25 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and informative.

23 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Your feedback is incredibly valuable. We're glad to hear that you found our services helpful, friendly, and informative. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

I recently completed a CAT C crash…

I recently completed a CAT C crash course and couldn’t be happier with the experience. Coming into it with zero prior HGV driving experience, I was naturally a bit nervous, but my instructor Liam made all the difference.

Liam was an excellent instructor from start to finish. He was patient, knowledgeable, and genuinely committed to helping me succeed. What really stood out was how willing he was to put the time in for me—making sure I fully understood everything and felt confident behind the wheel.

Big thanks to Liam for helping me pass!

20 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are pleased to hear about your positive experience with Liam during your CAT C crash course. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Just passed my C+E

Just passed my C+E. Kelly Swift was the best instructor I could have asked for. She made me feel at ease from the very first second I met her. She guided me through every step and answered all the questions I had. Her knowledge and amazing instructions got me through today, even with a last minute trailer change. Massive thanks to Kelly. Good luck in the future.

20 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We genuinely admire your positive feedback and are thrilled to hear about your successful experience with Kelly Swift. Thank you for sharing your journey with us.

Rated 5 out of 5 stars

Cat C practical -

Passed my Cat C practical today - enormous thankyou to Liam. If you are looking to complete your Cat C licence you won't find a better instructor. Can not thank him enough for the effort he puts in. Great attitude for teaching, with tonnes of knowledge on driving and a personality that takes the pressure off driving while making it enjoyable and a great learning experience. I had never touched a Cat C vehicle before this week, and have managed to pass with 0 faults. Very dedicated to the job, and to us as students, even taking time out of his own morning to come in hours before our test to give us a warm-up and the best chance of passing. No matter your level of driving is, i am positive he can get you passed.

Cannot speak higher of Liam, great guy and a great instructor. Thankyou Liam!

20 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are delighted to hear about your positive experience with Liam during your Cat C practical test. Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

Highly Recommend

Had an extremely positive experience using J Coates for my D1 training! Alec was extremely helpful in booking all areas of the training and test. My instructor Chris helped me so much. He was full of knowledge, experience and some good jokes! I highly recommend. From start to finish, the process was seamless. Thank you for teaching me and helping me pass :)

20 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We're excited to hear about your positive experience with our D1 training! Thank you for recommending us, Molly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look