JD Sports Australia  Reviews 

I ordered a pair of sneakers on 9th January and paid for shipping of 3 to 7 days delivery. It is now 29th January. The shipping status is still showing it has not been dispatched and JD Sports Customer service just keep giving me the runaround telling me to wait another 5 business days every time I contact them I requested a refund so I could purchase the shoes elsewhere and they have not provided this. Am so disappointed with the lack of service and nearly a month on I still dont have the shoes or an estimated date of arrival for the shoes that I paid for plus cost of delivery. Will never purchase from this company again.

Received wrong item, returned it unopened, return was refused because Australia Post attached a return label

I don’t normally do reviews but I was left confused and annoyed by staff at Cockburn. First ask guy to find a shoe size for my son, he gives him a shoe which didn’t fit. But the guy has now disappeared, so ask girl for another size. She uses her headset which is weird in itself to call for a bigger size. We waited and nothing. So I ask her again. Eventually out comes the shoe, half a size bigger than what I asked for but it works for my son so I say I’ll take it. We walk to counter and I’ve got my card out. She drops the box behind the counter walks off and leaves me standing there with no service. Finally a young girl comes over with attitude and tells me floor staff don’t do the register. And without any customer service finally takes my card and I finally get to leave . Never again. No customer service and weirdest ideas on how a shop should run.

If you want terrible customer service, shop at JD sports! Systems issues, don’t answer phone, and just over all terrible customer service. Will not be shopping here again thats for sure. Manager was very apologetic but still unable to fix my issue and suggested I call anytime to talk to her after I just explained I had called the store 20 times with no response 🤣 she went on to explain how busy they are yet as a mum with two kids I clearly have so much time up my sleeve to go back & forth to stores and call stores 20 times 🙄

Deliberately deceptive advertising.
I went to pay for 2 items marked at $35 with a '20% extra discount' or similar marking. The cashier said the cost was $70. When I queried it she said there was very small print (unreadable to me) saying something like 'extra discount already applied'!

Incorrect address for delivery.
This company uses your payment method address as the delivery address regardless of the address under your account. This cannot be changed once the order is placed and this information was relayed to me by "Customer Care" via email.

A tip for fellow shoppers.
If you have multiple addresses and or properties as I do then your delivery could end up just about anywhere.
It would seem pointless in adding your address to their website.
Their system is obviously flawed.

Never answer phone. I called so many times. Gave up and had to go back to the shops to chat to some one.

I ordered a shirt online for Xmas.
They sent me a used shirt with armpit stains absolutely disgusted.
Called head office was told to return to store.
Returned to store and was declined a refund due to no refunds at xmas.
What an absolute joke and I will be taking this matter further as it breaches consumer laws.Poor service

Customer service is non-existent with this bunch.
It's weird how there isn't a place to leave a review like most businesses.

No one answers the phone...rang 4 different stores. The website says click and collect, as an option besides delivery yet online doesn't give you the option or if it does its not clearly visible. Notneveryone wants to have stuff delivered. Terrible online and store customer experience. I guess when you're only focused on sales and $$, the rest becomes substandard. Pick up your game.

Placed order and paid, within 10mins they cancelled my order. I have to wait a week for a refund?! How are you guys in business. Bloody p'd off!!! Not fkn happy. Will never shop here again.

JD Sports Australia Jd sport, your Rockingham branch is an absolute joke!!! I had picked out a shirt as well as a pair of shoes, the lovely lady was trying to sort the correct size, she mentioned they were expecting the size 5 to arrive later that afternoon and would call me once the shoes arrived. They kept the shirt aside me and I was to collect and pay when the shoes arrived, I explained I was leaving for south Africa on Monday the 25/11/24 and these were a gift, I called the store this morning and spoke to Dom who confirmed all was good to go and he said yes your name is here on the shirt, so I jumped in my car and heading down to Rockingham to collect my items, when I arrived I said I am here to collect the items, everyone looked confused and had a lady approach me and say they don’t have the items, I said no I spoke to dom this morning and he confirmed, please call the manager. The manager Kelly came over and was so dismissive and had a totally and complete I don’t care attitude. When I explained my frustration she said there is nothing they can do to help and constantly spoke over me, when I told her I would be going to social media l. She said I was disgusting and she would contact google to have my comment removed!! While this is a busy time of year, I think your “managers” need to be trained and taught manners!!! Do better JD Sports

The staffing was shocking and every staff member we spoke to was either rude or extremely unhelpful. I waited in there for just under an hour and after being sent from the front of the store to the back multiple times I gave up and you lost a $340 sale. Will not be coming back, recommend everyone to go across to new balance!

Absolute joke of a company. Took over a week for them to process my order. When I rang them I got all these excuses about shifting warehouses in Sydney & that was causing delays. Was offered a 20% on any future order as recompense. Shoes finally arrived after 3 weeks. Stupidly I used the 20% voucher on another pair of shoes & what do you know… the same slow service as the first time. Again took more than a week to post my order & a week later the tracking hasn’t moved. There will not be a third time.

JD take a leaf out of Adidas’s book. Order Sunday and it arrives on the other side of the country on Wednesday.

Firstly my online order was rejected with no reason given, but that's not the worst part..

I found the shoes I wanted in store half a size too big but was going to buy. The floor staff pointed out that the shoelaces were not pure white like the shoe, so I should definitely buy the protective spray or the shoe might also turn “yellow” like the laces. I declined.

When I got to the counter the server also pointed out the shoelaces were off-white so would I like to buy a pair of pure white laces? I declined. They tried to sell me the spray again. I pointed out to them that the images on their website for this shoe show pure white laces. By this stage I realized it was a scam to try and sell me more useless junk.

I walked out and purchased them directly from Nike in the perfect size for shipping cost that was cheaper than their dodgy laces or spray. And guess what? Yep, the laces were pure white!

You may call this aggressive marketing by JD Sports. I call it spurious and deceptive skullduggery. Thankfully not a cent passed between me this dishonest company and nor will it while ever either of us exist.

Trust entirely eroded.

JD Blacktown very poor customer service.
No customer centricity. Staff were flat, no smiles, no connections and just a process. Brought shoes as a birthday gift due to convenience instead of going back to my local Merrylands store. The team on shift had no sense of direction. Will go to competitors in Blacktown moving forward. A shame with you see on line sales are better than front line retail, now we know why . #Disappointed.

The laces won’t laced properly

I ordered a pair of Nike air Jordan’s and they arrived really quick, the box was damaged slightly but the shoes were in great condition no issues whatsoever.

Worst experience ever !! I purchased a pair of shoes and was also sold a pair of shoe guards, when I brought them home the guards didn’t really fit in my daughter’s shoe. I bought them back to JD erina and was served by a female staff member with dark brown/black long, wavey extension hair, she had packed makeup on and baggy Nike pants.
The guards have lived in the box from when I purchased them. They were packaged with a black felt like material mould, it had left black little tiny threads on the yellow side of the guard. The female staff member said she can’t refund them because they were dirty. I disagreed as that wasn't true at all. She said I was yelling at her but all I was doing was explaining to her directly, they haven’t been used and they have been sitting in the box since I purchased them. She was very rude, dismissive and obnoxious. She made me feel extremely uncomfortable and upset. To treat a customer like that and say an item was dirty when it clearly wasn’t. If you opened another box of shoe guards from the store, I assure you they would all look exactly the same as the ones I was trying to return.

I will never shop at JD again. I’ve been a long standing customer of JD from when you first went online. I’m still upset with the interaction with that horrible person. I was so shaken up I didn’t get her name. I’m sure you can work out who it was with the description.