JD Sports Australia  Reviews 

I had the absolute worst experience with JD Sports. I ordered shoes for my son’s 15th birthday and even paid extra for express postage to make sure they arrived on time. After days of waiting, I reached out multiple times to find out where my parcel was, but I received no response. The entire experience was incredibly disappointing, and I never expected such poor customer service. I will never shop here again, and I believe this place should be blacklisted. After reading all the negative comments here, I now realize I should have checked the reviews before ordering. Definitely won’t make that mistake again.

Pay $150 for shoes and when they malfunction in 3 months no refund no exchange. Even though there is a manufacturers warrantee. Jd are no longer on our list of places to go. With rebel plateaus and footlocker to name a few we are spoilt for choice. Never ever again

The service is particularly bad. The recipient's name is incorrect, and I called them immediately in the morning. They said the order had already been packed and couldn't be canceled (not sure whether packed or not as I received message updated packing in the afternoon), and that I should wait for the tracking number to contact Australia Post for redirection or call them back. Today, I first called Australia Post, and they said they couldn't redirect it and advised me to contact the sender, as only the sender could initiate the redirection. I then called them again and provided my order number. The customer service representative initially said they couldn't redirect it because they hadn't received the tracking number. I told them I had received it and Australia Post confirmed it was possible, and only then did she respond, 'Oh, I just saw that...' It felt very dismissive, as if she didn't want to answer my questions. When I asked if there was any way to change the name, the answer was still no, and she blamed me that I should confirm the name before making the payment. I explained that I had checked several times before placing the order to ensure everything was correct, and I didn't understand why the name was still wrong in the order. She didn't listen and couldn't provide any solutions, and in the end, she hung up on me. It's really frustrating. AU post won't give me my parcel if I am unable to provide the ID consistent with delivery. I won' receive my goods, and I will lose $200. What a nightmare!

Terrible. Ordered 3 pairs of shoes to be sent to home address in Sydney. They were dispatched from Homebush (Sydney) sent to Seven Hills (Sydney) and then sent to Melbourne. From Melbourne they went to Brisbane. From Brisbane to my place two weeks after ordering. I then only received 2 pairs. Spoke to JD Sports and they asked me to fill in a form and wait. I waited and waited. I chased and then chased again for an outcome. Finally, they acknowledged the 3rd pair were never even sent in the first place. They said they would refund and it would take 3-5 working days. OMG! What a nightmare. I will NEVER order through JD Sports online again!

Returned item through Aussie post . Aussie post apparently put sticker on box now won’t return product . Crap service trying to talk to the customer care. Never again footlocker all the way

Just recieved them in the mail and upon inspection not even 30 seconds I noticed all this uneven horrible quality control, glue, holes, threading away, swoosh not trimmed properly, no sheet of paper came in the box, they've already been worn!?
This is my first time buying these with the Air on the side as I thought about them for years and liked this colorway, the shipping took nearly 2 weeks, it was only 12 hours away. Maybe tread carefully with JD Sports, I'm not sure of their reputation now but I have shopped from them years ago, maybe they've gone down the drain now.
If you'd like to see photos for proof - look up First and last time shopping with JD Sports Reddit (on Google)

DO NOT SHOP AT JD SPORTS – HORRIBLE CUSTOMER SERVICE, REFUSED RETURN!

I recently bought a pair of trainers that were the wrong size, so I tried to return them UNWORN, in PERFECT condition, but they REFUSED to accept the return, accusing me of "staining" them. The trainers were never worn outside, never touched dirt, yet they had the audacity to blame ME for a stain just to avoid issuing a refund!

JD Sports return policy is a SCAM – it’s clear they have no respect for their customers. I’ve never dealt with a company that has such a POOR attitude toward customer service. If you’re thinking about buying trainers or clothing from JD Sports, THINK AGAIN! They’ll happily take your money, but if you need to return or exchange anything, prepare for them to make up excuses not to help.

This is a warning to all shoppers – AVOID JD SPORTS unless you want to be blamed for something you didn’t do. They have ZERO accountability and treat honest customers with nothing but disrespect.

I’ll never shop here again, and I recommend everyone stay FAR AWAY from JD Sports if you value your hard-earned money and want to avoid this kind of NIGHTMARE experience!

#JDSports #JDSportsReview #WorstCustomerService #JDSportsReturns #DontShopAtJDSports #JDSportsScam #TrainerReturnNightmare #AvoidJDSports #RefundRefused

Purchased a pair of Spezials for my mum as a present in store at Carindale Shopping centre. Unfortunately the shoe ended up being too big, so I sent a letter and the shoes back to their returns address on the website. The exact same size 8 shoes were returned to me. I jumped on the chat site to see why they had been returned without swapping for a smaller size and was informed I am unable to return the shoes unless I go back to the same store I purchased from. I live regionally, and my closest store is over 600km away. Their head office and customer support have been no help what so ever. I am now stuck with a $170 pair of shoes that fit no one. Will never return to JD Sports and will not recommend.

Ordered Nike air 95 ultra after one month of not receiving australia post misplaced them emailed 3 times to jd sports no reply called then they contacted Australia post who found my shoes they redirected them back too their wharehouse and refunded my order with no correspondence at all worst customer service ever asked them to redirect the shoes back to me but they said no place a new order they did not care at all never again....

Offer promotion and great price on products. Can add these items into the cart successfully but at the payment page, it says out of stock. Happens all the time. Monitored this over a month. A great example of bait and switch sales tactics.

Paid for two football jerseys both with next day delivery. Order got split into two and they only sent one tracking number. First jersey arrived on time with a hole through the front and back off the jersey that looks like its from a box opener in the warehouse. Tracking number says delivered and so I had no idea whether the other jersey would arrive until 8 days later when it appeared three days after the event I bought it for in plenty of time. They wouldn't send me a replacement jersey and clearly didn't read my emails and sent a stock response instead.

⭐️
JD SPORTS Are Terrible.
I am Disabled & Need A Particular Pair of Shoes. I am on the NDIS.
I found JD Sports very Unhelpful & Quite Rude. They just Lost a $600 Sale.
Don’t Buy From JD Sports.
Try Footlocker for a Much Better Experience, Selection & Decent Customer Service.
JD Sports Obviously don’t want to help the Disabled. They Don’t Care

"im soorrrry...your parcel is late because we had to source from our overseas warehouses.....this so so we can be a better shop for you!" make sure you read all the print information when ordering....would have been faster if i had just gone to the mall

I was on the website trying to checkout for about 25 mins if you are going to run a clothing brand invest in making a decent bloody website that works. I’m buying it from footlocker you lost a customer.

Sent the wrong product such as stuff around to send it back. No wonder people don’t want to shop online considering the stuff up was JD’s fault. Makes it hard to deal with Won’t be buying. Of you again this is a joke

I came in just having a look and found a pair of shoes I liked but they were dirty on the shelf, the girl who served me had black/brown curly hair said Ill get you a fresh pair as we can’t sell these. No issue there, however she comes back 15 minutes later with the same pair of shoes, still had marks on them that had attempted to be wiped off. I said can I get a fresh pair please, and she comes back with the same pair. I would have had no issue ordering them online but Its the fact she was trying to sell me a dirty pair of shoes. She then began Talking about the situation in a very rude manner with her co-workers. She was extremely rude to me when she didn’t have to be. Will not be coming back to this location as they clearly have no standards for their customer service or the products they are selling to customers. The man who served us up at the till was an angel about everything. He found an actual new pair of the shoe and gave us some wipes to keep them clean. I believe he had ginger hair and might have been a manager. He was awesome.

Yesterday I went to buy shoes from JD Sport in Highpoint and asked for the size of the New Balance shoe I liked (my shoes were New Balance and I checked my size there and told them). Then I saw the other shoes on the sidelines and they were 1 size bigger than the size I was wearing, but I wanted to try them on to see how they looked on my feet. The larger size fit my feet perfectly and I was surprised. Then I didn't want to tire the employees there and I went and stood in front of the door and told the other friends who were making a call on the radio to please bring this. I was helping in my own way. My shoes arrived at that moment. But she brought it a little quickly. And at that moment, because I wanted the other size, she rolled her eyes at her friend in front of me and mumbled something. I turned around and apologized several times (I was still acting polite like an idiot. She was the one who should apologize). And she prolonged this situation and said something again at that moment and I think she swore.

Then when the other shoes arrived I wanted to try them on and this time the girl standing in front of the door didn't want to give them to me to try on. She said this is the size you want anyway. But they didn't have the left and I couldn't wear the left. It is a simple anatomy information that everyone knows (I am a biologist and I know anatomy very well) right foot-left foot, right breast-left breast, right eyebrow, eye, arm, hand etc. are asymmetrical! And I stated there that I wanted to wear the left shoe. Look, I bought these shoes because of my friend. Because I went shopping with my friend and she didn't want to go to another store. I have never encountered a staff that mocked the customer so much (even though I never had a rude attitude, they did!) and I normally never shop from a store like this. I have worked in stores before but I have never had such an attitude towards a customer! And I really regret shopping from your store!

Have bought numerous shoes and they have been fine. This time around the shoe was obviously faulty and so uncomfortable I couldn't wear them. Returned the shoe and they have said the shoes is fine and not faulty, no refund....shoes will just go in the bin. Last buy.

As a 1st time buyer I was satisfied with the online purchase and delivery. I checked the reviews first and felt confident buying per comments from veteran reviewers. Used Paypal just in case something went wrong but it was all OK. Received the item from Auspost in two business days (within NSW). Item is exactly what I wanted.

Very poor online customer support its hard to contact jd support it takes them weeks to reply your email and after you send your reply another week to reply back. If you contact over the phone they just reply our customer support will take action as soon as possible
Its been 29 days i purchased a shoe worth $300 over a raffale i haven’t received it yet