Amazing one open space. With the tools the gym has, the space and the good hygiene. I suggest two tiny things: the bar clips need to be changes to a better one. 2- creat a corner with proper mirror a... See more
Company replied
Location
Switch locationWest Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally can... See more
Company replied
Great gym, lots of good equipment, really clean changing rooms and lovely warm showers. Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it... See more
Company replied
I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... See more
Company replied
Company details
About JD Gyms - Edinburgh
Written by the company
Contact info
West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, United Kingdom
- 01312023806
3.5
Average
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just joined and it's great
Just joined and it's great. Love the classes. Staff is super friendly
29 March 2023
Reply from JD Gyms - Edinburgh
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
A welcoming atmosphere that motivates…
A welcoming atmosphere that motivates you to exercise and keep a healthy body. Staff ever present to assist you
14 March 2023
Reply from JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Excellent gym
Excellent gym with up to date equipment, plenty squat racks - no waiting around. Clean changing rooms
5 March 2023
Reply from JD Gyms - Edinburgh
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Absolutely massive
Really massive gym with a bonkers amount of equipment. Classes are really good too and there are lots of them. The shower is horrible, have to push a button to use, no temperature control and no where to put you clothes in the shower stall. For £20 a month it's an absolute bargain though and I'll shower at home.
2 March 2023
Reply from JD Gyms - Edinburgh
Hi there,
Thank you for leaving us a review, we are thrilled to see the 4 stars ⭐ We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Nice clean gym
Nice clean gym, lots of excellent equipment and great changing rooms with warm showers!
26 February 2023
Reply from JD Gyms - Edinburgh
Hi there,
Thank you for leaving us a review, we are thrilled to see the 4 stars ⭐
Best wishes
The JD Gyms Team 💚
GYM TEMPERATURE UNCOMFORTABLE
The gym before it has a cool/warmer temperature and I am comfortable to wear my gym clothes now it’s cold even in the studio. There’s no difference the outdoor freezing temperature.
16 February 2023
Reply from JD Gyms - Edinburgh
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Edinburgh
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Edinburgh
Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Abandoned place nobody supervising nobody to help or guide you with exercises etc
No help no supervision no feedback extremely dark inside etc....
28 January 2023
Reply from JD Gyms - Edinburgh
Hi there
If you would like an induction to help with knowing your way around the gym and how to use the equipment, please get in touch with your gym directly and a member of the team can help arrange this for you.
Best wishes]
The JD Gyms Team 💚
Nice experience…
29 January 2023
Reply from JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
The gym is very open and I don't feel…
The gym is very open and I don't feel awkward when going there as you aren't overly close to others
24 January 2023
Reply from JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
JD Gym Wester Hailes
The gym is well stocked and is busy but there is plenty of room between machines for it not to feel claustrophobic. The variety of machines and free weight areas means there is always available areas.
11 January 2023
Reply from JD Gyms - Edinburgh
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Gym equipment is excellent
Gym equipment is excellent, all fine, but jd gym also offers yoga class and here l have found a huge problem. First of all yoga teacher never showed up, there where no proper yoga equipment, was very cold in studio and noisy from the gym. I was very disappointed with yoga.
4 January 2023
Reply from JD Gyms - Edinburgh
Hello, thank you for taking some time to leave us a review!
We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager on edinburgh@jdgyms.co.uk
The JD Gyms Team 💚
Plenty of space even when busy
The gym is massive providing plenty of equipment for everyone. Easy to park and get into.
28 November 2022
Reply from JD Gyms - Edinburgh
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Great gym
Great gym, especially love the squat racks and the lighting round them! Really help get me in my zone! Could improve and be stricter on members leaving weights around
22 November 2022
Reply from JD Gyms - Edinburgh
Hi, thanks for the 5star review!
Glad to hear that you are enjoying the gym, keep up the great work 👍
The JD Gyms Team 💚
Great Gyn
Great equipment, easy access, great staff and classes, not too busy. Would recommend to anyone!
15 November 2022
Reply from JD Gyms - Edinburgh
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Edinburgh
Hi Martin! Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Reply from JD Gyms - Edinburgh
Thanks for the feedback.
So long as you've submitted your cancellation request using our contact form found on the website, someone will process that and confirm via email for you.
That's all you need to do 👍
The JD Gyms Team 💚
Trying to get entry into the Gym but access code was not working and have to call out a Gym staff to allow me in
I have tried to walk in the gym but my access was denied and I have to get a instructors to allow me in
26 August 2022
Reply from JD Gyms - Edinburgh
Hello, thank you for leaving a review.
We are moving to QR code access at our gyms so our members can access contact free, however if you do have any problems accessing the app, please feel free to speak to the General Manager at the Edinburgh gym the next time you visit and they can help with your access going forward or drop your gym an email if you can’t see a manager to speak to 👍
The JD Gym Team 💚
One of the best gyms I've used and for…
One of the best gyms I've used and for the price, it's unbelievable!
10 August 2022
Reply from JD Gyms - Edinburgh
Thank you for leaving us a review, we’re delighted to see the 5 stars ⭐
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.