JD Gyms - Hull Reviews 

411
TrustScore 4 out of 5

3.8

Clough Road, HU5 1SR Kingston upon Hull, England, GB


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Rated 5 out of 5 stars

I started going to this specific gym a few days ago. First off the customer service is top notch. I got some amazing advice from the PTs about calories and how to calculate how much you need to grow m... See more

Company replied

Rated 1 out of 5 stars

Hello – Thanks for taking the time to leave this review. We’re sorry to hear that the temperature in the gym has felt uncomfortable during your visits, especially during the warmer weather. We u... See more

Company replied

Rated 5 out of 5 stars

First week in currently been 4 times this week and I’ve purely enjoyed every single session, the staff are so kind and helpful and so are the other people who are training. The facility is amazing and... See more

Company replied

Rated 5 out of 5 stars

It is a pleasure to return to JD gym Hull after a year abroad. A no-nonsense operation, helpful staff and mature folk getting on with their fitness programmes. I've visited around 30 different gyms ar... See more

Company replied


Company details

  1. #14 of 19 best companies in Gym

About JD Gyms - Hull

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Clough Road, HU5 1SR, Kingston upon Hull, England, United Kingdom

  • 1482420365

3.8

Great

TrustScore 4 out of 5

411 reviews

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3.8

All reviews

(411)

4,476 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible gym

Horrible gym
I registered the 4 days ago and the app at code does not work. I’ve been 4 times to the gym and can’t go in. They have taken my money. No area to reach out to support. Oh and it’s not just me. My wife’s account who I also registered for doesn’t work either

11 January 2024
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

We're really sorry that you were unable to gain access to the gym on this occasion, but please don't let that be your last visit...

Our gyms have barriers at the entrance which you can open using our contactless entry app. If you are unable to gain entry for whatever reason, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

If you'd like any further support or to chat about the issue you faced, please contact your gym on: hull@jdgyms.co.uk

Best wishes,
The JD Gyms Team

Rated 5 out of 5 stars

Everything is as expected 5*

Everything is as expected 5*
Only negative is unable to scan in and out

9 January 2024
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

We are sorry to hear you weren't able to use your QR code to get in and out. If you speak to member of staff next time you're in, they will be able to help sort that out!

Best Wishes,
The JD Gyms Team 💚

Rated 3 out of 5 stars

problems with entering the gym

problems with entering the gym, small sauna, lots of people

5 January 2024
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

If there is anything you are specifically unhappy with, we would urge you to inform the General Manager of your gym so that they can look into the circumstances and help to rectify without delay. You can reach them on hull@jdgyms.co.uk

Best wishes

The JD Gyms Team 💚

Rated 3 out of 5 stars

Great gym the best in my area except

Great gym the best in my area. Could do with maybe log and axle for more strength training as strongman had become more popular now and I know some people have left to joint gyms with these implements in.
Changing rooms are too dark and showers not that good and smell bad. Also toilets are always a mess and smell bad. Sort out the changing and wash facilities and get a couple more strength implements and Thai would be just about as good as you can get. To be the best you need Atals stones :)

6 January 2024
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

If there is anything you are specifically unhappy with, we would urge you to inform the General Manager of your gym so that they can look into the circumstances and help to rectify without delay. You can reach them on hull@jdgyms.co.uk

Best wishes

The JD Gyms Team 💚 

Rated 5 out of 5 stars

I made a simple phone call when signing…

I made a simple phone call when signing up to join the Hull Gym ! The young lady talked me through everything I needed to know and do and was extremely helpful! She even met me at the gym for my first training session and walked me through all the exercises and equipment available , she was extremely professional and helpful ! I’m looking forward to my future visits .

31 December 2023
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Reply from JD Gyms - Hull

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 1 out of 5 stars

What a mess

Weights all over the place, nothing put back and broken equipment

30 December 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use.

Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

Rated 2 out of 5 stars

Access problems

Gym has plenty of equipment and space.
Only issue is gym access and aggress and always having to call a member of staff to enter and exit the gym due to qr code and access pin not working.

31 December 2023
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Reply from JD Gyms - Hull



Hi there

Thank you for leaving us a review. We will make your gym manager aware of your review so that they can look into the issue for you

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Best gym in Hull

Best gym in Hull. Open 24 hours a day. The environment is great and very clean, variety of gym equipment.

16 December 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Friendly team that showed me around on…

Friendly team that showed me around on the first day. The equipment is good and plenty of space for everyone to do what they want to do, I was impressed

15 December 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym but some scruffy patrons

Really like the gym and the staff and atmosphere are friendly. However there are some seriously selfish and disgusting patrons who leave the shower areas a total mess. Especially the animal who took a dump in the showers last week. You should be ashamed

9 November 2023
Unprompted review
Rated 3 out of 5 stars

It’s okay

It’s okay. I feel like there’s nobody to help, and the equipment is a little dirty. It does the job, but it’s honestly not amazing

31 October 2023
Rated 5 out of 5 stars

This gym has all the equipment to suit…

This gym has all the equipment to suit my needs and everybody else's needs with a good atmosphere and the layout being open plan is spot on.
A vast array of equipment means your not waiting to exercise.

18 October 2023
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Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 5 out of 5 stars

Friendly

Good friendly environment and very helpfull

18 October 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 5 out of 5 stars

Everyone is so friendly and welcoming

Everyone is so friendly and welcoming, lots of space to do your own thing 😊

22 October 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 1 out of 5 stars

Toilets are disgusting

Gym area itself is decent, but the toilets are disgusting.
Signed up, went twice and couldnt use the toilets as the floor was covered in urine (not just puddles, absolutely soaked). Smell is really bad and bogeys wiped all over the walls.. both days the same.
Worst thing is people were walking in it and then walking back into the gym. It's a shame because the game area is decent.
Emailed the manager and he failed to acknowledge the problem.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Nice environment

Nice equipments, the environment is clean and conducive

28 September 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 1 out of 5 stars

Wouldn’t recommend due to poor customer service.

Been coming to this Gym for a bit over a year the facilities are good but JD Gyms have borderline non existent customer service. I have been having an ongoing issue with them failing to take payment so for the last 5 months. I have been having to call them and pay manually over the phone which can take 20-30 minutes each time and i have to do this during my work hours. I have raised tickets via their website, emailed a customer service manager, and even reached out to the CEO and so far have had no response other than automated acknowledgement emails. The gyms themselves are okay but if anything goes wrong you can’t get through to anyone so if this isn’t sorted in the next few days I’ll just jump ship and go elsewhere. Wouldn’t recommend due to poor customer service.

2 October 2023
Unprompted review

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