As a beginner, i love this gym. The women’s only section makes me feel more comfortable to do workouts during busy periods. Staff are lovely and equipment is all in good shape and cleaned alot
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... See more
Company replied
I am really enjoying this gym so far, only been going a few weeks still lots left to do. Everywhere is spotless and the staff are friendly, need to try a few lessons next
Company replied
Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... See more
Company replied
Company details
About JD Gyms - Stoke
Written by the company
Contact info
China Street, Fenton, ST4 3NJ, Stoke-on-Trent, United Kingdom
- 1782498880
4.0
Great
404 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like how the staff are kind and how…
I like how the staff are kind and how nice how everyone is inside and how new the equipment is
1 July 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Too dark!
Similar as last review… been a member now for 10 years, was at the xercise4less before it turned into JD. The new “fire door” is hideous in the women’s section, no natural light coming it at all. This used to have a glass but assuming cardboard added as a cheaper replacement. This makes the small area dark and suffocating. No smiles or hellos from staff other than Paul who’s been there ages. Staff turnover like no other and it seems with each new staff there are less and less smiles with members.
21 June 2024
Unprompted review
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Comfortable environment
Non threatening for a new gym member. Pleasant and supportive staff
5 June 2024
Reply from JD Gyms - Stoke
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
I just feel the weight section cuz of…
I just feel the weight section cuz of lack of lightning and windows u feel as though ur suffocating and struggling to gain momentum
28 May 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
I need to get fit
24 May 2024
Reply from JD Gyms - Stoke
Hi there
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We are here to support you in your fitness journey. If you would like an induction or to discuss PT sessions please speak to a member of staff when you're next in the gym. They can answer any of your questions and help you get started.
Best wishes
The JD Gyms Team 💚
Clean and convenient
Clean and convenient with friendly staff and bucket loads of equipment.
28 May 2024
Reply from JD Gyms - Stoke
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
Access
My concern is that having joined I was immediately suspended due to a glitch. This prevented me access on a quiet day as a new member. Not a best first impression. Now resolved. Needs a number to call out of hours
25 May 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Stoke
HI there
Thank you for taking the time to leave us a review :)
Best wishes
The JD Gyms Team
I am excited to be a member of JD
I am excited to be a member of JD
JD staff in Stoke-on-Trent are very cheerful and accommodating.
But up till now nobody is ready to put my wife and i through on how to use those machines. The guy we were connected with is not responding to our messages as he asked us to message him that he will give us the date he will train us. Thanks
30 April 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
Thanks for the review. The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so.
Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures. We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use.
Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
JD Gyms fenton
This is the second JD gym that I've been. Both places are extraordinary. Personally I give this gym a 10/10
8 October 2023
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
No changing open after 10.00pm I came…
No changing open after 10.00pm I came straight from work to your gym only to find the changing room closed at 10.00 pm so could not change into my gym wear had to work out in my work clothes witch was not ideal and could not shower after my work out witch i was very disappointed about just rejoined but seriously thinking about cancelling my membership with you
28 April 2024
Reply from JD Gyms - Stoke
Hello! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Stoke, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Great and good equipment
28 April 2024
Reply from JD Gyms - Stoke
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Good air conditioning
Good air conditioning. Lots of machines . Very clean . Perfect volume music . Really enjoying my membership so far .
28 April 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Lots of equipment
Lots of equipment, nice and friendly environment and didn't feel self conscious being a newby. Great opening hours, can come whenever and everything is clean. Great gym.
18 April 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
No changing rooms in unstaffed hours
No changing rooms in unstaffed hours. How can you shower/get changed?
Should be able to access changing rooms at all times even if it’s using a code
15 April 2024
Reply from JD Gyms - Stoke
Hello! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Stoke, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Recently joined as it’s gone 24hrs
Recently joined as it’s gone 24hrs. Issue is that the showers are not. They don’t open till 6am. Often when people go to the gym really early or late, the are going to or coming from work so access to showers is important
15 April 2024
Reply from JD Gyms - Stoke
Hi there
Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Stoke, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Charged Twice……still awaiting refund
Was charged twice for my intital fee and after contacting the gym direct and also the general enquiries, it’s still not sorted.
The gym itself is fine.
Just customer service off to a bad start….
10 April 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for your feedback. It sounds like something went wrong at the point of joining for you to be charged twice.
Please be assured that if you have raised a ticket with the member services team, they will be looking into this for you and will be in touch as soon as they have all of the details.
We apologise for any inconvenience this matter may have caused you.
Best wishes
The JD Gyms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.