JD Gyms - Sunderland Reviews 

326
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TrustScore 4.5 out of 5

4.3

Trimdon Street Retail Park, SR4 6AA Sunderland, England, GB

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Rated 4 out of 5 stars

Good value gym classes included which is a bonus equipment good quality and up to date the only gripe I have is groups hogging equipment and blatantly standing talking and not even using the equipment... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend JD Gyms, especially Jenny, who is a fantastic instructor. She is friendly, encouraging and really knows how to motivate people. Her classes are always enjoyable, and she mak... See more

Company replied

Rated 5 out of 5 stars

I have been going to this gym for a few years now and cannot fault this place the staff are fantastic, it's always clean and the facilities are excellent. I do as many classes as I can with the amazin... See more

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Rated 3 out of 5 stars

Could benefit having someone walk around and actively try to stop people leaving areas a mess, or even working out dangerously and maybe punish the repeat offenders. Has benefitted recently by addin... See more

Company replied


Company details

  1. Gym

About JD Gyms - Sunderland

Written by the company

Membership Help

Find a Gym

Membership Help

Looking for a gym with incredible energy, state-of-the-art gym equipment and everything you need to achieve your fitness goals? At JD Gyms, our premium facilities are designed to help you train harder, feel better, and achieve more.

From expansive free-weights areas, industry-leading cardio machines, and dedicated functional fitness zones to luxury changing rooms, saunas and loads of fitness classes running every month*, we're here to help you get the most out of your workouts. Whether you're focused on weight loss, strength training, muscle building or overall fitness, our gyms have got you covered.

We've been raising the bar since 2014, redefining what people should expect from a gym membership, combining premium facilities with affordable prices to deliver an experience that stands out from the crowd. With over 100 gyms across the UK, we're one of the fastest-growing fitness brands, helping thousands of members stay motivated, build confidence and reach their goals every day.

It's time to stop settling for average gyms and workouts. Join a welcoming community of like-minded members at a gym near you, and enjoy access to top-tier equipment, unlimited fitness classes and flexible gym memberships.

You can find us by visiting www.jdgyms.co.uk *Facilities vary by club, see individual gym pages on our website for details.

Contact info

  • Trimdon Street Retail Park, SR4 6AA, Sunderland, England, United Kingdom

  • 1917319829

4.3

Excellent

TrustScore 4.5 out of 5

326 reviews

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4.3

All reviews

(326)

4,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great gym to go to

Great gym to go to! Very clean, tidy and modern.
Only negatives are that it needs more equipment and it’s full of kids. The app would be more useful if you could see how busy it was

28 September 2026
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Reply from JD Gyms - Sunderland

Hi – Thanks for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you’re enjoying the gym overall and that you’re finding it clean, tidy and modern 🙌
We also appreciate your suggestions regarding additional equipment and the app. It’s always helpful to hear what features our members would like to see. We’ll also pass on your feedback regarding equipment availability and peak-time usage 👍
Thanks again for your feedback, and keep up the great work 💪
The JD Gyms Team 💚

Rated 4 out of 5 stars

Good value gym classed included which…

Good value gym classes included which is a bonus equipment good quality and up to date the only gripe I have is groups hogging equipment and blatantly standing talking and not even using the equipment some of us guys are on a schedule and can't sit waiting for ignorant people maybe you should enforce some order? I won't hold my breath

2 September 2026
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Reply from JD Gyms - Sunderland

Hello – Thank you for taking the time to leave a review.
We're pleased to hear that you're enjoying the gym, the quality of the equipment, and the range of classes included in your membership. It's great to know that you feel the gym offers excellent value for money.
We appreciate your feedback regarding members occupying equipment while not actively using it. We understand how frustrating this can be, particularly when you're training to a schedule.
The JD Gyms Team 💚

Rated 1 out of 5 stars

After my membership was canceled and…

After my membership was canceled and unable to find out why from customer service, I've rejoint but I had no more details for access at the Sunderland Gym.

18 September 2026
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Reply from JD Gyms - Sunderland

Hi – Thank you for taking the time to leave this review, we’re really sorry to hear about your experience.
We understand how frustrating this must be, especially after rejoining and being unable to access the gym due to not receiving your membership details. This isn’t the experience we want for our members, and we appreciate how inconvenient this has been.
We’re also sorry to hear that you were unable to get the information you needed. If you require assistance, please submit a ticket through our Contact Us form on the website.
Thanks again for bringing this to our attention.
The JD Gyms Team 💚

Rated 5 out of 5 stars

I have been going to this gym for a few…

I have been going to this gym for a few years now and cannot fault this place the staff are fantastic, it's always clean and the facilities are excellent. I do as many classes as I can with the amazing Jenny Step she is by far the most encouraging instructor ever and makes every class a pleasure to be in. Her classes are fun, welcoming and full of the loveliest people who all support each other, we have had the best time trying out the new JD burn classes this week and Jenny has been so amazing with us all. Can't wait to get back to it next week

16 September 2026
Unprompted review
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Reply from JD Gyms - Sunderland

Hello – Thank you for taking the time to leave us a review.
We're delighted to hear that you've been enjoying the gym for a number of years and continue to have such a positive experience with both the facilities and the team.
A special thank you for your wonderful comments. It's fantastic to hear how much you enjoy classes and that it helps to create such a positive atmosphere.
We'll be sure to pass your feedback on to the team.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Well equipped gym fairly busy but no…

Well equipped gym fairly busy but no waiting for machines . Staff friendly and feady to help when needed

14 September 2026
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Reply from JD Gyms - Sunderland

Hello – Thank you for taking the time to leave us a review.
We're pleased to hear that you're enjoying the equipment available and that, even during busier periods, you're able to complete your workouts without having to wait for machines. It's also great to know that you've found the team friendly and helpful whenever needed.
The JD Gyms Team 💚

Rated 5 out of 5 stars

I would highly recommend JD Gyms

I would highly recommend JD Gyms, especially Jenny, who is a fantastic instructor. She is friendly, encouraging and really knows how to motivate people. Her classes are always enjoyable, and she makes everyone feel welcome and comfortable, no matter their fitness level.
Jenny puts so much energy and enthusiasm into every session, and you can really see how much she cares about helping people achieve their goals.
Thank you, Jenny, for all your hard work and encouragement. You’re a brilliant instructor and a real credit to JD Gyms! 💪😊

16 September 2026
Unprompted review
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Reply from JD Gyms - Sunderland

Hello - Thanks for taking the time to leave this wonderful review! We're so pleased to hear about your positive experience and how much you enjoy the classes. It's fantastic to know that our instructor's friendly, encouraging, and motivating approach makes such a difference to your workouts, and that you feel supported in achieving your goals. We truly appreciate your kind words.
The JD Gyms Team 💚

Rated 5 out of 5 stars

JD is far and away the best gym in the…

JD is far and away the best gym in the area, I go to classes almost every day with Jenny Step, the energy she brings to a class is amazing, I have tried classes with other instructors in the past but she is second to non and always has a smile on her face. I have tried the new jd burn classes this week and love them, although I'm aching now!
The facilities are always clean and the staff are really friendly and helpful. A** highly recommended

16 September 2026
Unprompted review
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Reply from JD Gyms - Sunderland

Hi – Thanks for the review! We're thrilled to hear that you've had such a positive experience with Jenny. We're always striving to provide our members with the best possible experience, and it's wonderful to know we're on the right track.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great new class

Just took part in the new Burn Strength today with Jenny as my first class after a break from the gym. I can honestly say this class is amazing and Jenny as always taught the class fab, very professional, friendly and keeping us all motivated to do our best. Will be doing it again and will try the other Burn classes in the near future too.

16 September 2026
Unprompted review
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Reply from JD Gyms - Sunderland

Hello - Thank you so much for your 5-star review! We’re thrilled to hear you’ve had a great experience and that our staff have made such a positive impression. Keep up the great work!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

All round excellent gym the facilities…

All round excellent gym the facilities and equipment is brilliant , staff are also really friendly and if you have any questions or problems they will give you the help that you need.

5 September 2026
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Reply from JD Gyms - Sunderland

Hello – Thank you for taking the time to leave us a review.
It's fantastic to hear that you're enjoying the gym and that you find our facilities and equipment brilliant. We're also delighted that our team are friendly and helpful, providing assistance whenever needed.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic gym

Fantastic gym! It has the BEST classes on, great new equipment and the staff are fab, especially Jenny who puts her all into every class she delivers, by far the best classes I’ve done in any gym! Great atmosphere and a great bunch of people to work out with :)

8 September 2026
Unprompted review
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Reply from JD Gyms - Sunderland

Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear you're enjoying the classes and new equipment. It's wonderful to know that our team, especially our instructors, are making such a positive impact. We're delighted you appreciate the great atmosphere and community here.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great classes

Great classes! So much fun and everyone is really friendly. The instructors are motivating and push you to be better.

27 August 2026
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Reply from JD Gyms - Sunderland

Hi - Thank you for your fantastic 5-star review! We're so happy to hear you're enjoying the classes and it's wonderful to know our instructors are so motivating.
The JD Gyms Team 💚

Rated 3 out of 5 stars

I have always liked JD and have been a…

I have always liked JD and have been a member in the past. I recently joined again due to the selection of classes however after my recent body pump class I was reminded why I left. The class was done in a dark studio so you couldn't really see what you were doing and they plates are a nightmare to get on and off the bar during a fast paced class. Not ideal

25 August 2026
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Reply from JD Gyms - Sunderland

Hi there - Thanks for taking the time to leave this review. We are sorry to hear about your experience. We value member feedback and are always looking at ways we can continually improve our facilities as we are committed to providing a positive and enjoyable experience for all our members.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Good environment well equipped

Good environment well equipped

5 June 2026
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Reply from JD Gyms - Sunderland

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you’re enjoying the gym environment and making the most of the well-equipped facilities available 🙌 We work hard to provide a great space for all our members to train and achieve their goals.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚

Rated 1 out of 5 stars

Boxing area misadvertised

Boxing area misadvertised, filled in cancellation form but have yet to hear back.

10 July 2026
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Reply from JD Gyms - Sunderland

Hello – Thank you for taking the time to leave a review.
We're sorry to hear that the boxing area did not meet your expectations. As per the terms and conditions agreed to upon sign up, members can submit a cancellation request via the online contact form for our team to process. Alternatively, as our memberships are non-contract, members can also cancel the Direct Debit associated with their membership to prevent any future payments from being collected.
The JD Gyms Team 💚

Rated 1 out of 5 stars

I am 74 year old and my daughter…

I am 74 year old and my daughter supervises me at the gym. On my registration, I was told she will be allowed to come in and help me but will have to be filling out the health and safety form. This is the thirds time we came after registration and she got turned away. We asked if an instructor can train with me while my daughter waits outside and the manager refused. He advised that we cancel my membership. This is sad.

19 June 2026
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Reply from JD Gyms - Sunderland

Hello – Thank you for taking the time to leave a review.
We're sorry to hear about your experience. For health and safety reasons, everyone entering or using the gym facilities must be registered to be on site, and the gym team are required to follow these procedures.
We understand your frustration, particularly after multiple visits, and we're sorry that the options available did not meet your expectations.
Thank you for bringing this to our attention.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym got loads of equipment and genuinely no downsides. Has a sauna which I have never seen be full and unlike many other gyms has a t bar row which is a massive bonus. The 16+ requirement is abit annoying for anyone under 16 which I have experienced first hand but is a gym I would recommend switching to when the age requirements are met or just for anyone over 16. Workers are very helpful and make the experience better and keep the gym very tidy. Overall best gym I’ve ever been to and would definitely recommend to anyone who currently goes or anyone that wants to go to the gym as it has friendly prices, many facilities, friendly workers, loads of classes on offer and is open 24 hours a day.

13 June 2026
Unprompted review
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Reply from JD Gyms - Sunderland

Hello – Thanks for taking the time to leave such a detailed and positive review. We’re absolutely delighted to hear how highly you rate the gym and that you’re enjoying the range of equipment, the sauna, and facilities. It’s great to know you’ve found the space well equipped and that it’s meeting your training needs so well.
We’re also really pleased to hear that the team have made a positive impression and that the gym is kept tidy, as this makes a big difference to the overall experience.
Thank you for your recommendation and for sharing your experience – it’s fantastic to hear you rate us as the best gym you’ve been to.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym, very stylish interior not too bright and in your face like others. Very state of the art equipment and a wide range of it too.

29 May 2026
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Reply from JD Gyms - Sunderland

Hello – Thanks for taking the time to leave this review. We’re really pleased to hear you’re enjoying the gym, especially the interior and the range of equipment available. It’s great to know the environment works well for you and isn’t too overwhelming, while still offering everything you need for your training.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Gym is great

Gym is great, clean, comfortable and well equipped. The only place in the men's changing room to shave has a mirror with the urinals directly behind which is not ideal for shavers or people peeing. A little bit more thought would have went a long way. Small price to pay for what is otherwise a brilliant gym.

25 May 2026
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Reply from JD Gyms - Sunderland

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!

It’s great to hear you’re enjoying the gym overall and that you find it clean, comfortable and well equipped 👍

We also appreciate your comment about the layout in the men’s changing room. We understand how this could be inconvenient, and it’s helpful for us to hear these kinds of details so we can continue improving the experience for our members. We’ll be sure to pass this on to the team.

Thanks again for your kind words – we’re really pleased you think it’s a brilliant gym 💪

The JD Gyms Team 💚

Rated 4 out of 5 stars

Nice facilities

Facilities found are really good 👍

31 January 2026
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!

It’s great to hear you’re enjoying the facilities – that’s exactly what we aim to provide for all our members 👍

Thanks again for your kind words, and keep up the great work 💪

The JD Gyms Team 💚

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