Jdsport Reviews 

Brought Nike Vapormax Plus on 25th Nov. Before purchasing, I found a 20% off voucher so added it. £17 off 🙂. Upon receiving the trainers, I saw glue coming off the trainers and then a quality control sticker with a line through it. What a bunch of deceptive scammers. Returned to store

i had an issue on my order, i ordered 2 pairs of shoes i received a confirmation email then 10 days passed since my order placed nothing happened and didn't get the dispatch email (using the international standard delivery),contacted the customer service they were very nice and responsive they explained the issue to me and then they refunded me 100%.

I ordered from here 2 weeks ago and choose next day delivery didn’t get. I got postage refunded. Still today no delivery. And apparently I cannot cancel because it’s with couriers. If You got a gift or a present avoid buying from here. Customer service dumb, they don’t even know what they saying half of the time with name that is not true. Save your money better sites out there. It’s a shame really never had problems before and I have always shopped here.

After waiting nearly a week for my items to arrive and then to me told that 1item was now out of stock and upon opening the parcel an item was missing!!! Now have to wait 28 days for them to investigate it.I think you need to investigate your warehouse staff !

Rubbish company, rubbish website but what's worst is they do not let you purchase an item that has gone on sale and is popular so when you click on the item website says its not available although its in stock. Very cheap tricks. Unreliable. Avoid!!!

Still no reply regarding missing item? I replyed to jd sports regarding a review I did on here a few days ago but still no reply?

I ordered items for next day delivery to store on 26th July. On 28th July, received a text to say order ready for collection in store. Went to store, manager says no delivery in store by DPD and 4th customer for the day with issue. Phoned customer service 29th explaining above and online parcel no longer showing as ready to collect but instead on its way. Was told parcel still at depot and will get new confirmation when in store and next day delivery charge will be refunded. No further confirmation of status of order received. On 03/08, parcel showing as collected, customer services says status due to refund on order for delivery charges but phone tomorrow so they can confirm with store when open. Phoned 04/08, customer services says no answer from store and they will send email and will update me once heard from store. 05/08, I phoned store, they confirmed no sign of parcel and to phone customer service to resolve. Rang customer service, they confirmed store shouldn't have advised to call but they will confirm with store. After being on hold for approx. 15 mins, agent came back to say store manager confirmed there was issue with parcels from DPD but confident all parcels have been collected therefore I need to visit store to watch cctv to prove that I didn't collect parcel. Sent an email to customer service explaining above. No reply as of yet. Visited store and have been advised that due to GDPR they cannot allow me in back room where cctv is therefore I need to contact customer service as store manager is aware of issues with parcels and she is aware I have not collected parcel, they cannot find parcel and I am not the only customer with issue.

I want to give 0 start but the option isn’t there.

I’ve bought trainers for my daughter, 10 years old and she had them the first time for 25 minutes and had blister from the Laces side, after 7 days she’d tried them again and again the same problem.

We have tried to change socks, tied laces different ways but no changes and the pain coming from one side is still there.

I’ve decided to go back to JD in Liverpool one and see what they can do with it. The staff was amazing and very comprehensive and helpful.

They’ve sent them for an inspection and after 3 weeks they’ve called me and say there is nothing wrong with them, please come to collect your trainers.

I went down and I’ve been very upset off course and have talked to the manger of the store, he was very friendly and I’ve asked him to send them again with clear details about the issue with the trainers, in fact he did and after 4 weeks this time they call me from the shop asking me to come to collect my daughter’s trainers because again no manufacturing fault can be found.

I’ve been a JD customer for years and I’ve spent a lot of money in there.

The trainers cost is only £100 and it’s not a big deal for me but I can say that JD doesn’t have a good customer service because to lose customers is very easy but to gain and keep them coming back is a very hard job.

From now JD has been removed from my list and would never ever recommend it to anyone as their customer service behind all of this is just a big rounded zero.

JD has good and nice employees, that’s why you feel comfortable when you go Inside, the staff are there to help with a big smile and are very friendly BUT when you have an issue with the item you have bought then JD company turns it’s back to you and ignore that you’ve been a reliable and a returning customer and that’s why I’m saying loudly:
There isn’t only JD to buy from but they are many others with a reliable and perfect customer service because this is what counts after every single purchase A GOOD CUSTOMER SERVICE.

I hope this review will reach the guy who is behind JD’s customer service just to let him know how he’s doing because without us as customers JD won’t exist so you are the one who needs us and you have no choice but we do, we can go shopping somewhere else.

Please bear in mind that this review will reach millions of people and think how the customer service is very important because that is the result of bad customer service.

Please note that I have all the documentation and if trusted pilot needs proof then I will upload them online.

This call centre is a nightmare there hole service needs looking in too , I ordered nearly £200 worth of stuff paid next day DPD delivery as the other company they use are crap . Order should of come 3rd of June but somehow driver signed my name for it him self then left a card saying by gate I was already on the phone to JDS before I even got home and found card .
DPD have said it’s on them it’s gone and closed case telling JDS it’s their fault yet still no order or Money back all they say when I call is a different team are investigating the issue and it could be 28 days no one can contact this team .
I’d have to speak to a manger but they call back I’m so annoyed with this I already had to go out but the missing items

Have been ordering from this site for 5 months already and never had a problem.

I wish I could give them -5 stars. This company completely wasted both mine and my sons time and after getting fobbed by the stupid lying sales staff in the store when I received the wrong item, I am left livid and my son disappointed by the experience.

I ordered online a pair of trainers for my son only to get T-shirts instead. I had the package opened by the staff member in Luton and they promised they could do nothing about it as it was an online order.

After speaking to customer service over the phone a couple days later (Monday), I get told that it should have been resolved on the Saturday!

After a while, I was promised a pair of trainers which would come ‘NEXT DAY DELIVERED’ and after a month of calling and waiting, I now get told that they will issue me with a refund as they have ‘NO TRAINERS AVAILABLE’.

Is this company a joke or what? Why promise me something when you have no interest nor intention to deliver? Why make my son sad over the promise of a pair of trainers and then have the nerve to tell me I should order again?

I went through the hassle of asking to be sent something similar so that my son would still be happy he got his much wanted trainers and got told flat out that they wouldn’t do this.

This company doesn’t care that it can’t give customer satisfaction and when they make mistakes i.e. blatant lying and getting caught, they couldn’t care less about it!

Never going to shop at JD Sports ever again!!!!

Hello
I like this shop but have problem and seller not want resolve it
I buy item and didnt receive it seller not want refund my money

fine to check sports stuff but if you know one store you know all

Steven best of JD customer service. Niina worst she was ignoring my question for more than 3 weeks every time giving hard time not solving the problem the Steven solved the problem in a day that man need a raise in salary and Sohail was ok

ordered a pair of trainers online it stated free delivery on that item .At check out it charged me for delivery after 3 sent emails 25 minute wait on the phone still no help .After nearly giving up i managed to speak to a real person who was very helpful after another 25 minutes on the phone it was sorted.BUT i would like to add that i had to take screen shots of the item with the offer of free delivery as she could not get it on her screen.DELIVERY WAS £3.99 IT MUST HAVE COST ME MORE IN PHONE CALLS BUT ITS THE PRINCIPAL .COME ON JD SORT IT OUT

Never had such a bad experience buying online as with JD Sports. Since JD Sports have big shops in The Netherlands I thought it was trustworthy to buy online and have it delivered to the shop. Not truth!!! I bought Nike Air Max, paid them and they don't arrive!!! You cannot call the shops; JD Sports does not reply emails at all, on facebook they give some general comments but no details. I even went to the shop in Utrecht, Netherlands to ask but they have the same INDIFFERENT approach. SO I paid 150 euro and it is gone!!! Thinking seriously about reporting this shop at the POLICE for FRAUD.

Horrendous customer service. Don’t purchase anything online. They lost my package which should have been delivered to the store and two weeks and not received my refund. It’s easy for them to take your money but hard to return.

The service I have received from this company on numerous occasions is nothing but appalling. I wish trust pilot had a minus star rating so I could convey the level of service I have received.

My only gratifying thought is that my son will soon be too old for the scally style clothing this company sells and I will no longer be subjected to the atrocious online shopping experience jd provides.

If you can avoid using jd sports website I implore you to. Please shop elsewhere as this company is hanging by a thread.

Update - 11th day since ordering spoke to staff in store and over phone still no clue where parcel is and no offer to resolve. Absolute joke of a company.

I have on 2 occasions elected to have a Millets order delivered to my local JD Sport shop. For the 1st collection ( about a year ago ) i had to wait around for 20 mins in the shop, whilst the staff tried to find my item. For the 2nd collection (this wek), i was informed by Millets that the item had been dispatched, but neither myself or Millets could confirm it had been received by the JD Shop, as over a priod of 48 hours (weekday) nobody would answer the phone.