Extremely frustrating experience. I spent time trying on and selecting 10 different discounted shoes, added them to my cart, and went through the entire checkout process. Every single time I entered m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guy i met - forgot his name was very very supportive, even though my shoe size want available in the shop, he went ahead and ordered it for me.
Company replied
I placed an order about 3 weeks ago by paying cash in the store. They said that your order will arrive in 4 days. Even though 3 weeks have passed, the product still hasn't arrived. I will definitely n... See more
Company replied
Shoes sent in a plastic bag,not in double Karton,so many times the original Karton is damaged. And I received used shoes as well
Company replied
2.6
Poor
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't yet received the order and…
I haven't yet received the order and your help desk is just saying wait. The order was aug 3, 2021. This is not the way clients have to be treated. I expect a better service and hope after this review you help desk will contact me and handle everything because I don't want to have trouble with the payment.
29 August 2021
Reply from JD Sports Österreich
Guten Tag Susanne
Danke, dass Sie uns kontaktiert haben.
Es tut uns leid zu hören, dass Sie mit Ihren jüngsten Erfahrungen auf unserer Website nicht zufrieden sind.
Wenn Sie Hilfe benötigen, helfen wir Ihnen gerne weiter. Senden Sie eine E-Mail mit Ihren Bestelldaten an onlinehilfe@jd-sports.de - Bestellnummer, Kundenname, E-Mail-Adresse, Rechnungsadresse, Postleitzahl.
Grüße,
JD Sports Kundendienst
Reply from JD Sports Österreich
Hello Kunde,
Thank you for contacting us.
We are glad to hearing you are satisfy with the service.
If you need help, we will be happy to assist you. Send an email with your order details to:hilfe@jdsports.at - order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
The customer support team was friendly…
The customer support team was friendly and they helped me in greatly structured view to refund my money .
27 August 2021
Reply from JD Sports Österreich
Hello Alshaer,
Thank you for contacting us.
We are glad to hearing you are satisfy with the service.
If you need help, we will be happy to assist you. Send an email with your order details to:hilfe@jdsports.at - order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
Really upset!!!
my package has already taken three weeks and has still not come off! I'm really very upset and angry about it and think it's cheeky!
20 August 2021
Reply from JD Sports Österreich
Hello Josef,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to assist you. Send an email with your order details to: hilfe@jdsports.at - order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
Still didn’t recive my pacel.
19 August 2021
Reply from JD Sports Österreich
Gentle Amira ,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help. Send an e-mail with the details of your order to customercare@jdsports.co.uk - order number, customer name, e-mail address, billing address, post code.
Best regards,
JD Sports customer service
Two weeks for delivery is a very long…
Two weeks for delivery is a very long time, when you've paid in advance...
16 August 2021
Reply from JD Sports Österreich
Gentle Claus,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help. Send an e-mail with the details of your order to customercare@jdsports.co.uk - order number, customer name, e-mail address, billing address, post code.
Best regards,
JD Sports customer service
My purchase
Apart from the fact that the shoes are of high quality, the customer service was very kind, helpful and wrote back very quickly.
16 August 2021
Reply from JD Sports Österreich
Hello Dilara,
Thank you for contacting us.
We are glad to hearing you are satisfy with the service.
If you need help, we will be happy to assist you. Send an email with your order details to:hilfe@jdsports.at - order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
Reply from JD Sports Österreich
Hello Atas
Thanks for your feedback. We are always happy to receive positive feedback.
Kind Regards,
JD Sports customer service
You were not able to send the product…
You were not able to send the product and claim a return info? This is a messed up online experience. No product received, return info from JD and no money back yet to my account. Never ever going to purchase something at JD
13 August 2021
Reply from JD Sports Österreich
Gentle Martin,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help. Send an e-mail with the details of your order to customercare@jdsports.co.uk - order number, customer name, e-mail address, billing address, post code.
Best regards,
JD Sports customer service
Reply from JD Sports Österreich
Hi Armin,
Thanks for your feedback.
We're sorry to hear that you're not happy with your recent experience on our site.
If you need help, you can contact us. Send an e-mail with your order information to hilfe@jdsports.at - order number, customer name, e-mail address, billing address, postal code.
Sincerely,
Niina
JD Sports customer service
Reply from JD Sports Österreich
Hello Raluca,
Thank you for taking the time to leave a review.
I'm sorry to hear that you had a negative experience with us and that your package arrived damaged.
Please contact us at hilfe@jdsports.at with your order details so we can assist you with this.
We look forward to hearing from you.
Kind regards,
Kerry
JD Sports Online Review Team.
I haven’t received anything yet
I haven’t received my purchase yet. When is my order going to arrive? It should have been here on the 30th of July.
7 August 2021
Reply from JD Sports Österreich
Gentle Engjell,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help. Email your order details to customercare@jdsports.co.uk - order number, customer name, email address, billing address, postcode.
Best regards,
JD Sports customer service
Reply from JD Sports Österreich
Thank you for your feedback
Have a nice day
Absolutely great 👍🏿
6 August 2021
Reply from JD Sports Österreich
Gentle Jonathan ,
We appreciate your positive feedback and hope to hear from you soon.
JD SPORTS Customer Service.
Reply from JD Sports Österreich
Hallo Radomir,
Dankjewel voor je bericht.
We zijn verheugd te weten dat de service van onze JD Sports Online Store aan uw verwachtingen heeft voldaan.
Met vriendelijke groeten
JD Sport.
Super good shoes
4 August 2021
Reply from JD Sports Österreich
Hallo Ellen,
Vielen Dank für Ihre Nachricht.
Wir freuen uns, dass der Service unseres JD Sports Online Stores Ihre Erwartungen erfüllt hat.
Mit freundlichen Grüßen
JD Sport.
The two orders shoes where shipped in a…
The two orders shoes where shipped in a plastic bag, of course they're arrived totally destroyed. Furthermore I wouldn't have ordered If I knew JD Sports Austria would ship from the UK because of the enormous shipping time of 3 weeks. Same on returning.
2 August 2021
Reply from JD Sports Österreich
Dear Lateef,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need assistance, we are happy to help. Send an email with your order information to customercare@jdsports.co.uk - order number, customer name, email address, billing address, post code.
Regards,
JD Sports Customer Service
Reply from JD Sports Österreich
Guten Tag Ost,
Vielen Dank für Ihr Feedback.
Es tut uns leid zu hören, dass Sie mit Ihren jüngsten Erfahrungen auf unserer Website nicht zufrieden sind.
Wenn Sie Hilfe benötigen, helfen wir Ihnen gerne weiter. Senden Sie eine E-Mail mit Ihren Bestelldaten an hilfe@jdsports.at - Bestellnummer, Kundenname, E-Mail-Adresse, Rechnungsadresse, Postleitzahl.
Grüße,
JD Sports Kundendienst
Very good client service!
30 July 2021
Reply from JD Sports Österreich
Hello Thomas,
Thank you for contacting us.
If you need help, we will be happy to assist you. Send an email with your order details to: hilfe@jdsports.at - order number, customer name, email address, billing address, zip code.
Greetings,
JD Sports Customer Service
I am not satisfied with your delivery…
I am not satisfied with your delivery of the ordered goods. I ordered Emporio Armani sneakers and got two different models. I asked them to replace my sneaker but they said it was not possible but only that I could get my money back. It’s not okay for me and that’s why you only have one star from me
27 July 2021
Reply from JD Sports Österreich
Beste Dzelalagic Almir,
Bedankt dat je contact met ons hebt opgenomen.
Het spijt ons te horen dat u niet tevreden bent met uw recente ervaring op onze website.
Als u hulp nodig heeft, helpen we u graag verder. Stuur een e-mail met uw bestelgegevens naar onlinehulp@jdsports.nl - bestelnummer, klantnaam, e-mailadres, factuuradres, postcode.
Groeten,
JD Sports klantenservice
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.