JD Sports Canada Reviews 

744
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely fast shipping and well-packaged items that consistently arrive promptly at their homes. People also find online purchases remarkably smooth, often praising the great prices and unique item selection available. Some reviewers were not happy with customer support and unreliable order fulfillment processes. Consumers frequently experienced frustrating problems such as receiving incorrect sizes, damaged products, or entirely missing items in their packages. People faced considerable difficulties when trying to return merchandise or contact assistance for proper resolution. Conversely, a small portion of people felt disappointed by delayed deliveries and unhelpful communication.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fulfillment, highlighting mixed experiences with... See more

Order

Consumers find order experiences to be deeply mixed, with severe frustration reported by many. While some... See more

Customer service

Users describe negative interactions with customer service, noting that support is often unhelpful and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praise the very quick standard... See more

Service

People report negative experiences with service, expressing widespread disappointment regarding order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees. This business is unapologetically unreliable. Ordered a specific pair of shoe... See more

Rated 3 out of 5 stars

I ordered 2 pairs of toddler sneakers online for my son. They came quickly and were boxed nicely but I noticed one of the pairs was a display pair. Unfortunately, the pair that was the display pair we... See more

Rated 5 out of 5 stars

Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.


Company details

Written by the company

JD Sports has everything you need to elevate your everyday casual look to eye-catching new heights. Shop the latest footwear from brands like Nike, adidas, Vans and Puma that deliver performance, style and comfort to fit your on-the-go lifestyle. If you’re looking for athletic slides, basketball sneakers, casual shoes, running gear and everything in between, JD Sports has you covered. Whether you’re training for your next race, refreshing your gym to street look, or just snagging some comfy kicks for everyday, there’s something for everyone at JD. Don’t forget men's, women's, and kids' athletic clothing to match. With sportswear like joggers, hoodies, leggings and so much more, JD Sports is more than just a sneaker store. Break some necks every season, all year long, in the latest and greatest apparel and accessories from the brands you love.


Contact info

3.1

Average

TrustScore 3 out of 5

744 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.1

All reviews

(744)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Size chart conversion incorrect

Size chart conversion incorrect

A 6 in men's for Converse should be listed as equating to 8.5 rather than an 8. Otherwise, product came clean and as described. Delivery service was as expected, nothing much to say.

22 October 2024
Rated 5 out of 5 stars

nice style

My order online was soon, FedEx couldn't deliver to my P.O. Box and offered me some choice of where to deliver since my building has no concierge my item arrived on time and I was thrilled with my purchase. I wish the item were in-store rather than online but I was happy to be at least able to find the product.

22 October 2024
Rated 1 out of 5 stars

We went to JD sports at Tsawwassen…

We went to JD sports at Tsawwassen mills and I asked for a size for a shoes to a girl. I waited like 15 minutes for that girl to figure out and meantime, another girl approached and asked for help, but I mentioned to her that we are already been helped. That girl who went looking for size, never showed up and I saw her chitchatting with another colleague, I went to her and asked. I was surprised to hear that she forgets. That made us very frustrated and we left right away.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, my purchase arrive one shoe discolored from someone wearing the shoe. Had to return it.

22 October 2024

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