JD Sports Canada Reviews 

744
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely fast shipping and well-packaged items that consistently arrive promptly at their homes. People also find online purchases remarkably smooth, often praising the great prices and unique item selection available. Some reviewers were not happy with customer support and unreliable order fulfillment processes. Consumers frequently experienced frustrating problems such as receiving incorrect sizes, damaged products, or entirely missing items in their packages. People faced considerable difficulties when trying to return merchandise or contact assistance for proper resolution. Conversely, a small portion of people felt disappointed by delayed deliveries and unhelpful communication.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fulfillment, highlighting mixed experiences with... See more

Order

Consumers find order experiences to be deeply mixed, with severe frustration reported by many. While some... See more

Customer service

Users describe negative interactions with customer service, noting that support is often unhelpful and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praise the very quick standard... See more

Service

People report negative experiences with service, expressing widespread disappointment regarding order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees. This business is unapologetically unreliable. Ordered a specific pair of shoe... See more

Rated 3 out of 5 stars

I ordered 2 pairs of toddler sneakers online for my son. They came quickly and were boxed nicely but I noticed one of the pairs was a display pair. Unfortunately, the pair that was the display pair we... See more

Rated 5 out of 5 stars

Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.


Company details

Written by the company

JD Sports has everything you need to elevate your everyday casual look to eye-catching new heights. Shop the latest footwear from brands like Nike, adidas, Vans and Puma that deliver performance, style and comfort to fit your on-the-go lifestyle. If you’re looking for athletic slides, basketball sneakers, casual shoes, running gear and everything in between, JD Sports has you covered. Whether you’re training for your next race, refreshing your gym to street look, or just snagging some comfy kicks for everyday, there’s something for everyone at JD. Don’t forget men's, women's, and kids' athletic clothing to match. With sportswear like joggers, hoodies, leggings and so much more, JD Sports is more than just a sneaker store. Break some necks every season, all year long, in the latest and greatest apparel and accessories from the brands you love.


Contact info

3.1

Average

TrustScore 3 out of 5

744 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.1

All reviews

(744)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointed, footlocker wouldn't make mistakes like this

I ordered a grey junior jordan tracksuit and you said you had it in stock but then refunded my account 3 days later...I also bought a jordan touque with a design on it and gloves and you sent the wrong one, the one you sent was all black touque but it was already past Christmas that I just gave the gift but not happy at all with JD sports.

22 December 2024
Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, good service, product fits well and good selection on website, good product tracking and notifications of shipped, out for delivery, delivered.

22 December 2024
Rated 5 out of 5 stars

Christmas Superstars with Quick delivery

This was our first time ordering online with JD sports we had two separate orders and we expected shipping delays as there was a postal strike and couriers were overwhelmed
Some how JD sports managed Christmas miracles and has extremely fast turn around from the time we ordered ,absolutely Christmas Superstars to us

19 December 2024
Unprompted review
Rated 1 out of 5 stars

Is this how you thank customers for their business? Just ABSOLUTE GARBAGE

C’mon JD Sports, you could do better in packaging and presentation of an item bought from your website. A pair of shoes which cost a lot of money just thrown in the box without any tissue and shoe inserts. This is a Xmas present, so I guess I have to provide my own tissues to wrap the shoes in and package it nicely to make it look legit, or maybe your products are knock offs. Is that what you’re trying to tell consumers? Temu, SHEIN, etc can do a better job shipping their products from China!

19 December 2024
Unprompted review
Rated 1 out of 5 stars

JD Canada Lack of CARE

I recently placed an order with JD Canada for three items, and unfortunately, the products I received were entirely incorrect. It is evident that there was no quality control or order verification prior to shipping. I am disappointed by the lack of attention to detail, especially considering the reputation of JD Sports.

The order was a straightforward purchase of a tracksuit and a pair of shoes, yet the tracksuit arrived without the jacket and the shoes were completely different from what I had ordered. To make matters worse, there was no proactive effort from your team to resolve the issue. Instead, I was offered a quick refund with no regard for the inconvenience caused, especially this close to Christmas.

As a loyal customer of JD Sports in England for nearly 20 years, I have never encountered such poor service and unprofessionalism. I strongly urge you to address these operational shortcomings and reconsider your staff training and management practices. The level of service I have received falls far below the standard I have come to expect from your brand, and it is deeply disappointing.

2 December 2024
Unprompted review

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