JD Sports Canada Reviews 

I placed an order during a sale that had an item unexpectedly cancelled.
I emailed JD because the item that was cancelled was the whole reason I placed an order and I only added the other items to hit the free shipping minimum. They were able to send me a custom cart to re-buy with a large discount and free shipping.

Good customer service and quick response

I purchased a pair of shoes for my daughter for Christmas. They went on sale so I emailed them and they gave me a price adjustment. When I later tried to return them, I was told they couldn't be returned because of this. Not because they were worn, discontinued, or past the return date policy.
This was my first and last purchase from this store.

I ordered shoes for my son for christmas and santa brought the wrong ones. I requested a refund and sent them back. My son tried them on no longer then 5 mins to make sure at least the size fit him.
They refused the refund because of damage. We did not damage them they had no wear on the bottom of them and came like they had also been tried on before.
I have worked in shoe retail for years and never would I have not accepted these as a refund. There was no solutions not even a credit offered. Very disappointed in the service.

I purchased a pair of Samba kids’ shoes for my daughter’s birthday from JD Sports online on November 10,2025 and signed up for the $10 first-purchase discount, which was successfully applied. Unfortunately, the size I ordered was slightly small, so I visited at Metrotown JD Sports store to exchange the same shoe for one size up.
I expected a straightforward size exchange at the same price I originally paid, as I was not purchasing a different item. However, the store associate refused to honor the original price, stating that the discount applied only to a first purchase. I explained that this was not a new purchase, only a size exchange of the same product, but my request was still declined.
Honestly, this was a very disappointing experience. I have never encountered this issue with other retail companies when exchanging the same item for a different size. Due to this experience, this will be my first and last purchase from JD Sports.

I tried to buy 3 pairs of shoes, my payment went through on the 25th, and after taking the payment, they cancelled my order on the 26th claiming it was fraud. The only explanation they gave was that their system flagged it. Customer service replied once and then completely ignored me, refunding the payment without any confirmation or proper communication. After reading other reviews, it’s clear this is not just me—many customers are facing the same issue, which shows how poor their system is and how useless their customer service really is. Total waste of time. Do not buy from here.

Received the orders quick with the right size.

A quickly delivery. Awesome

Website was advertising additional 50% on “Last chance” items but was not given. Call to the customer service said the offer ended however it was still being advertised on the website.

Terrible Experience with JD Sports Canada
I had a very disappointing experience with JD Sports Canada. I placed an online order for a pair of Jordan shoes on sale, but a few days later my order was canceled. The reason given was that my bank account was “flagged by the system,” even though the payment was successfully deducted on the day I placed the order. They then asked me to reorder the shoes but by that time, the sale had ended.
If you don’t intend to honor sale prices, don’t advertise them. This feels misleading and like a scam to customers. Very frustrating experience.

Most online orders are fulfilled properly and promptly. Recently mistakes have ranged from anti theft devices attached to products, wrong sized sneakers (two different sizes) , and damaged clothing .

JD sports is false advertising! Posted UGGs 85% off and then not even 1 shopping day left cancelled multiple online orders stating there is not inventory. Year I have screen shot showing what sizes they had and while placing second order the system said could not be fulfilled because they… they are hiding a failure.

Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees.
This business is unapologetically unreliable. Ordered a specific pair of shoes as a gift for my daughter and added in some socks to compliment the shoes. Shipping was expensive, but paid it anyways to get the item on my daughter’s wish list. A week later received an email that JD Sports would not be filling the shoes on the order, however they charged me for the socks and the full cost of shipping. So here I am less than 2 weeks until Christmas, now unable to get the shoes due to demand and with $50 socks (including the shipping fees). I wrote direct to JD Sports support email and no response or acknowledgment. Never again with this business.

I ordered a nike airforce that was only sold online ( as they told me when I went to buy it in store) when it arrived it was creased and dirty on the bottom. They havent returned any of my emails, I've never experienced this with any online order before.

Sometimes to get your order and most times you don't. Refunds takes a few weeks it seems. And now it doesn't ship to our province. Oh well. Audios jdsports.

My order came correct. No issues at all!

On time shipped

Ordered the shoes, got it fast. Happy.

Quick and easy transaction and great price over the holidays especially.