JD Sports, Ireland Reviews 

22,289
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,110 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery, with orders often arriving on time and well-packaged. Many appreciate the wide variety and quality of products, highlighting the great selection and comfort. Reviewers also commend the staff for being friendly, helpful, and efficient, providing excellent service. However, some customers also noted receiving defective, used, or incorrect items, like torn goods or wrong sizes. A few others experienced orders going missing, delays, or poor communication regarding collection. Some people were dissatisfied with staff knowledge or efficiency in stores, leading to long waits.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability, with many praising the quality,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and quick delivery times, often... See more

Order

Users describe ambiguous interactions with order processes, with some finding ordering online easy and... See more

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers praising the staff as... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the great, excellent, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far so good is just that I scared to buy online because 1st time I didn't get my package but inside the shop I never had a problem

Company replied

Rated 3 out of 5 stars

Products were obviously great quality, and arrived within the shipping time. Although the products them selfs were great, I had trouble on the website. Coudnt get my jd cash, coudnt reset my jd passwo... See more

Company replied

Rated 3 out of 5 stars

Received goods that were torn, and a top that had deodorant marks on it. I obviously wouldn't pick this item up in the store so please dont send it to my home, i have shopped with jd forever, and it i... See more

Company replied

Rated 5 out of 5 stars

Honestly I really love the product availability. There are styles/designs that aren't available on other online stores. I love the interface of the website and find it very user friendly, both from an... See more

Company replied


Company details

  1. Clothing Shop

About JD Sports, Ireland

Written by the company

JD Sports - where sports fashion meets street style. With all the hottest collections from Nike, adidas, Vans and more, JD is the undisputed King of Trainers and unrivalled in our selection of brands. New and exclusive products land in-store and online daily, making JD your one-stop hot spot for top trending fashion. Head to JD now to shop the hottest looks to freshen up your 'fit!

Contact us via Customer Care

Contact info

3.8

Great

TrustScore 4 out of 5

22k reviews

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3.8

All reviews

(22,289)

1,189 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a northface

Ordered a northface
black Jacket, colour delivered was blue.

15 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 1 out of 5 stars

Part of my order never arrived

Part of my order never arrived , I eventually found a way to contact them and was told I need to call them as they rejected the form I submitted! I’m now down €50 as I don’t get a chance to go through all this over the phone while looking after a small fussy baby that needs my attention all the time!

20 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 2 out of 5 stars

Delivery time too long for click and…

Delivery time too long for click and collect

14 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 4 out of 5 stars

I’d rather online buying

I’d rather online buying, Less hassle

8 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Easy pleasant transaction

Easy pleasant transaction, fantastic products.HIghly recommended.

19 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Good

Good choice, price and service.

18 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
JD Customer Care Team

Rated 5 out of 5 stars

The trail berg sets need to be true to…

The trail berg sets need to be true to size, fed up having to bring back shorts and t shirt to get a bigger size
There xl is a large and the xxl is an xl, just so confusing

14 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

19 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Prompt service.

14 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
JD Customer Care Team

Rated 4 out of 5 stars

Great foot wear

Great place to buy in

14 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Sports Customer Care Team

Rated 1 out of 5 stars

Delivery very bad separate packages all…

Delivery very bad separate packages all the time

19 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

The service was great

Order was delivered fast and in perfect condition.

14 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
JD Customer Care Team

Rated 5 out of 5 stars

JD Sports is one of my favourite sport…

JD Sports is one of my favourite sport shops, there is always something for me or my family, good selection 👍

14 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
JD Customer Care Team

Rated 2 out of 5 stars

Everytime I use the app it logs me out…

Everytime I use the app it logs me out so I have to reenter my email and password. Even though I enter my details correctly, the app tells me that my details are wrong. Also on the app if you add an item to your bag and try to proceed to checkout it will tell you that an item is sold out but won’t tell you which item.

14 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 1 out of 5 stars

The Product I purchased was delivered…

The Product I purchased was delivered incomplete.

18 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 1 out of 5 stars

0/10 manager skills - Dundrum

Terrible customer service. Girl at sales counter was accommodating. Manager absolutely useless.
Was trying to exchange completely unopened box of boxers with price / stickers on box bought during the week as a gift but they are wrong material.. trying to exchange them for a box that was clearly opened / damaged. Manager had no cop on or people skills and I left very unhappy at lack of understanding. Won’t be going back.

19 July 2026
Unprompted review
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

JD has best quality trainers in town

JD has best quality trainers in town

13 July 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

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